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Motor City Lexus of Bakersfield
Bakersfield, CA
1,263 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,263 Reviews of Motor City Lexus of Bakersfield
Helpful March 29, 2024
SERVICE MAN AT THE STORE WAS VERY NICE. BUT YOUR PHONE SYSTEM SUCKS!!!!! CAN'T GET THROUGH AND NO ONE CALLS YOU BACK. WE MADE 4 ATTEMPTS TO SERVICE OUR CAR AND THE STORE PHONE WAS JUST HORR BUT YOUR PHONE SYSTEM SUCKS!!!!! CAN'T GET THROUGH AND NO ONE CALLS YOU BACK. WE MADE 4 ATTEMPTS TO SERVICE OUR CAR AND THE STORE PHONE WAS JUST HORRIBLE. More
by KATHLEEN KEARNEY
Employees Worked With
DUSTIN, Faraz Ahmed
March 23, 2024
I had a dead battery and after an unsuccessful jumpstart from roadside assistance, I called Lexus on Monday morning. I am a single widow and Shawn was able to send someone out to replace the battery. That i from roadside assistance, I called Lexus on Monday morning. I am a single widow and Shawn was able to send someone out to replace the battery. That is the kind of service I expect from Lexus and I am willing to pay for it. Thank you Shawn. Amanda McFarland More
by amandamcfarland1
Employees Worked With
Shawn
March 23, 2024
Lexus of Bakersfield is always so attentive and on time with my service. Aris did an amazing job and I really appreciate his help !! with my service. Aris did an amazing job and I really appreciate his help !! More
by cathy.miner
Employees Worked With
Hortencia , Faraz Ahmed, Tony Bounville, Aris Caceres
March 20, 2024
Excellent service provided by Dustin, from scheduling my appointment till everything was done. They even send reminders of what kind of service you needed with your vehicle. Also, they do a follow up the appointment till everything was done. They even send reminders of what kind of service you needed with your vehicle. Also, they do a follow up the next day to check if you were satisfied with their service. More
by ilitiatco
Employees Worked With
Dustin Kryger
March 08, 2024
Excellent customer service from start to finish. Johh, Ali, Lance, Alex, and the financial service rep went above and beyond the call of duty to make sure that I got what I wanted. Johh, Ali, Lance, Alex, and the financial service rep went above and beyond the call of duty to make sure that I got what I wanted. More
by phyllis.crutchfield
Employees Worked With
John Reed, Ali Douglas, Brittney Crosby, Lance Hilderbrand
March 02, 2024
Great service and my advisor Sean was outstanding. He was prompt and responsive to my concerns. All of my service requests were completed and I was contacted promptly when my vehicle was ready. I wil He was prompt and responsive to my concerns. All of my service requests were completed and I was contacted promptly when my vehicle was ready. I will certainly return for all my service needs. More
by Lpenner
Employees Worked With
Sean Mcneal
February 25, 2024
We went to look at a car and the sales person that helped us didn’t offer the siris xm radio trial for three months at all. Never offered any free oil changes like we got before from this dealership. I am ve us didn’t offer the siris xm radio trial for three months at all. Never offered any free oil changes like we got before from this dealership. I am very disappointed. We purchased the car there at Lexus and he said oh you didn’t deal with a Lexus sales person so I can’t offer you anything. If you had bought a GM product I could have given you the oil changes or Sirius xm trial. We didn’t have to take the car that night we could have waited for the right sales person. This sales person was very pushy because he knew we had the money for the down payment of $5000. He has continued to call and ask for more information when we have provided my check stub my husbands and the bank has called or employers for verification of are wages. Now he asking for W2 if this was what was necessary than we should have not been able to leave the lot with the car we can return it and you can refund my $ 5000 The sales person keep asking for my pay stub for the month of February 2024 . On Wednesday February 21,2024 I explained to him I only get paid once a month because I am salary. I advised him I would send it to him on 03/01/2024 when I was paid he advised me he had to check with the bank It was like he did not understand the month of February was not over with and I wasn’t gonna be paid until March 1, 2024 . Then on Friday February 23,2024 he advised me he needed my W2 form from 2023 this was after I had arrived at work.multiple calls and texts messages he made to me wanting a better contact number. What he failed to understand is I am very busy at my job and he he had all the correct information and phone numbers for me . I work for a medical office my physician is a surgeon when he was trying to contact me I was working and had all my phone lines in use. I had a very serious situation going on that needed my immediate attention and I was unable to answer his phone calls between being on the phone with the hospital the insurance company and the patient all he had to do was leave me a message and I would call him back which that is what I did when I was available . We have purchased mini cars for motor city and I have never had to jump hoops like I have this time regardless of my credit rating or not. I’m very disappointed with the situation . I feel like because it wasn’t a GM product and it was a Lexus product. I was penalized by the sales person by not trying to offer the serious XM trial that is offered at a lot of dealerships. This is a third Lexus I have purchased and the first two I received that offer and also free oil changes for three times each . i’m not expecting everything to come free but just a little courtesy when you purchase a car and you have been a loyal customer when my husband questioned it oh he had to go. He had another customer so hopefully you can see how frustration sets in he’s made his money from the Sell, so he wanted to wash his hands clear of us . More
by carmonacarmonar1
Employees Worked With
Juan Navarrette
February 15, 2024
Great service and my advisor Dustin was amazing. He was prompt and responsive to my concerns. I am hesitant to go to a dealer because of cost and I consider myself of good steward of my finances b He was prompt and responsive to my concerns. I am hesitant to go to a dealer because of cost and I consider myself of good steward of my finances but I will only go to Motor City Lexus for repairs on my vehicle. More
by BD
Employees Worked With
Dustin
