I just moved to the Gallatin area and own two Toyotas. I needed an oil change and looked up the closest dealership. Ron Hibbard Toyota was not even a mile from my new home. I also noticed that they were running an on-line special for a Synthetic oil change and tire rotation. I called the dealership to inquire about pricing on a regular oil change and to set up an appointment. The lady who answered the phone in service had no idea about the special and wasn't very friendly. Her attitude made me a little uneasy about doing business with them but as a long time Toyota owner I am used to dealing with dealerships for repairs and I wanted to establish a relationship with a local dealership.
I set the appointment and decided have the Special. Because of the less than friendly lady on the phone I marked all tires before I dropped the car off. They said they would call when it was ready. They didnt call for hours and when I finally called they said it was ready go. When I went to pay they had forgotten to apply the Special even though I had printed it out and they attached it to my paperwork. They honored the price, I paid and went to find my car ( my old dealership in Florida had the car ready and waiting for me) . The car was out on the lot and I checked the tires, not rotated! I went and asked to speak with the owner. He was not available but the general manager called service and had the tires rotated. When he asked the guy in service why he didnt do it his answer wasn't even I forgot, it was how did he know they were not done.Funny this is, they were not even that surprised or shocked or even that apologetic. I cannot recommend this dealership or go back again. I will drive to Nashville for my car repairs in the future.
"Great customer service"
We had issues with both of our Camrys on the same day. We needed
tires for one, and a new starter for the other. Carl was most helpful
in getting both vehicles taken care of in a short period of time, especially since parts
had to be ordered for one.
The staff is always friendly, professional, and go out of their way to take care of
the problems we have.
"Excellent Service Dept."
I've had my Toyota cars serviced here on a regular basis for over 2 years and the experience has always been excellent. Appointments were kept on time and there was minimal wait time for the service performed.
I took my car in for it's 5k mile service and everything was so easy. And we got a free car wash! Can't beat that!
Thanks Ron Hibbard Toyota!
Everyone at Ron Hibbard Toyota is wonderful to work with. Service department was very much on top with everything and very helpful and courteous, thanks to everyone
- Jack Driver
A couple of trips but still working on a technical problem dealing with the Distance to Empty display.
Brian Hughes is on top of the problem.
".Number 1 Dealership Ron Hibbard Toyota"
Aways treated professionally ,friendly, with good, quick service. Set up appointment time and day online and upon arriving, ready to provide the service needed. Also, on the last trip that after inspection the front end needed alignment. and proof provided and work done. Service Employee
Lauren Billingham was who I dealt with. I purchased my 2015 Toyota Avalon from this dealership and very pleased with it and the service provided.
"Fabulous Customer Car"
I am asked why I drive to Gallatin for oil changes and maintenance for my 2015 Camry when I can get cheaper service from other areas. I tell them, its because the level of service excellence exceeds all of our family's expectations. The quality of the service/parts is something that is important and Ron Hibbard always delivers! Jordan and the crew are dedicated, knowledgable and very friendly!