Lauren Fusaro
Lauren Fusaro at DCH Wappingers Falls Toyota

Lauren Fusaro

Service Advisor

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
142 Reviews
4.8

142 Reviews

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142 Reviews of Lauren Fusaro

December 04, 2025

Dealership Rating
Employee Rating

Lauren always provides outstanding customer service. I am very happy with the level of service at wappinger falls toyota More

by mschiavone77
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

Dec 04, 2025

DCH Wappingers Falls Toyota responded

Thank you for the wonderful feedback! We’re delighted to hear that Lauren consistently provides outstanding customer service. We truly appreciate your loyalty and are glad to know you’re happy with the level of care at DCH Wappingers Falls Toyota. We look forward to serving you again!

December 03, 2025

Dealership Rating
Employee Rating

Lauren was very helpful while I was waiting at the dealer. She always kept me informed on the status of the service and personally came to the waiting area to tell me when the service was completed. H More

by TC22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 03, 2025

DCH Wappingers Falls Toyota responded

Thank you for the fantastic review! We’re so glad to hear Lauren kept you updated and made your visit comfortable while your vehicle was being serviced. We appreciate your recommendation and are grateful you chose DCH Wappingers Falls Toyota. We hope to see you again!

December 02, 2025

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All was good but I truly do not like the automated answering system. It’s Horrible. Took my three times and wasted three days trying to get a human. More

by Jenn MacMillan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

Dec 03, 2025

DCH Wappingers Falls Toyota responded

Hi Jenn, thank you for the four stars and for sharing your feedback. We are glad the rest of your experience was good, and we apologize for the frustration with the automated phone system. Your comments help us improve, and we appreciate you letting us know. If you need anything, please reach out anytime.

November 30, 2025

Dealership Rating
Employee Rating

The experience was exceptional as always. The service took more time than usual and I was not charged for the wheel rotation. More

by KDATT1
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

Nov 30, 2025

DCH Wappingers Falls Toyota responded

Thank you for sharing your feedback! We’re glad to hear that your experience was exceptional as always. We appreciate your patience and are happy we could take care of the wheel rotation for you. Your loyalty means a lot to us!

November 10, 2025

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Love the location here and the staff is great. Excellent service and wonderful experience. My go-to Toyota dealership! More

by Breannafiorito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 10, 2025

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We’re so glad to be your go-to Toyota dealership and that you’ve had such great experiences with our team. We truly appreciate your loyalty and look forward to serving you again soon!

November 09, 2025

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Employee Rating

Very effective and professional. I was told my inspection would be ready in 30-45 minutes and I was handed my resulting paperwork just at the 30 minute mark. Excellent work. More

by shimina218
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

Nov 09, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear our team was professional and efficient, and that your inspection was completed right on time. We appreciate your kind words!

November 06, 2025

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Employee Rating

OK. Work satisfactory. Done in a reasonable amount of time. Kill the TV in the waiting room!! More

by PATL2070
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

Nov 08, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear the work was completed to your satisfaction and in a timely manner.

November 04, 2025

Dealership Rating
Employee Rating

Lee Burns is an amazing leader. He is caring and understanding. Every customer speaks volumes about him. More

by Sgtkishon
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

Nov 04, 2025

DCH Wappingers Falls Toyota responded

Thank you for sharing such kind words! We couldn’t agree more — Lee is an outstanding leader who truly cares about our customers and team. We’ll be sure to share your compliments with him!

October 31, 2025

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It’s a Great place , great people, it’s the only place I bring my cars . More

by CSERVAK20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 31, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re thrilled to hear that you trust us with all your vehicles and enjoy the experience with our team. We truly appreciate your loyalty!

October 30, 2025

Dealership Rating
Employee Rating

As always I had a great experience during my Toyotacare appointment. I moved across the river and still drive out to Wappingers because of the excellent customer service experiences that I’ve had. More

by crgomez09
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems , Matthew Maffucci

Oct 30, 2025

DCH Wappingers Falls Toyota responded

Thank you for your continued loyalty and for sharing your experience! We’re honored that you choose to return to Wappingers for your Toyotacare service and appreciate your kind words about our team.

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