From start to finish, everyone involved in the sale was fantastic—as friendly and professional as you could possibly imagine. The entire process felt somehow both relaxed and expedient: everything moved quickly but didn't feel rushed or pressured at all. The price was very reasonable and negotiations felt fair to both parties.
After I got the car home, I noticed a very small cosmetic defect, and Ray got it taken care of quickly at the dealership's expense. That level of customer care puts this entire experience well beyond anything I ever expected when purchasing a vehicle.
It's easy to feel anxious about buying a car—the negotiations, the paperwork, the fear of buyer's remorse, the myriad little details to worry about—but this has honestly been one of the most pleasurable experiences I've had buying anything.
I found the vehicle listed online and live about an hour away from the dealership, but the travel time was more than worth it for the fantastic experience and phenomenal customer service I received. I cannot recommend them strongly enough.
"The most straightforward and stress-free purchase"
The team of Lauren, Tom, and Chris made this Explorer Sport lease as easy as possible. Not only did they secure the model I wanted, they also helped facilitate my lease return (that included more than its share of dings and dents that WearCare covered!). Additionally, through a combo of text, email, fax, and phone, we were able to coordinate all the finer details and documents. This is my third lease through this group and each one gets easier and more efficient. 5 Starts for all three! -Dave J
"Great Buying Experience"
My company needed to purchase a new van. Tom and Lauren spent quality time with me going over all options and made sure I had the right van that would meet our needs.
Another great experience. First class as always. This is my second lease and second car purchased from Pete Puglia. Thank you again for the smooth purchase.
"Best car buying experience - EVER!"
This dealership understands Customer Service! I was super impressed from the first inquiry all the way through to delivery!!! Lauren, Nicholas, and Peter....you ROCK!
"First time I leased a car!"
This is the first time I ever ever leased a car. I had lots of questions, concerns, and trepidation.
Lauren the internet manager was a tremendous help to me . I made an appt to test drive the car and was connected to Pete my salesperson. Both of them were courteous and professional .
I’ve known Jim OBrien and purchased a car from him in the past.and have always had an excellent relationship with him.
Kelley Horvath was very skilled and exceptionally efficient .
I felt confident if I have any issues or problems with my new car they will help me .
"A Great Experience"
- The Meadows
Everybody was very friendly, not pushy, explain thing is great detail and was concerned with our comfort level with all areas of the process. The financing process was made easy with the ability to fill out paper work on line and reduce the time spent at the dealership. The process started with a very friendly call from Ali and ended with a very detailed review of the car at delivery from Peter our sales person. Overall a very nice experience,.
"Treated Fairly and Kindly"
I contacted numerous dealers in my search for a particular specialty vehicle, but Peter Puglia at Ditschman/Flemington Ford Lincoln was the first and only one to offer me the car at a fair price, with no markups or other funny business. He was attentive and pleasant to work with throughout the ordering process, and kindly worked around my schedule once the vehicle arrived. Kelly Horvath and Lauren Kirschner helped make the buying process as smooth and well-informed as possible. I would recommend them all to anyone looking for a fair deal on a great car.
I negotiated a price over the phone and picked up my vehicle a few hours later. Excellent customer service... would highly recommend this dealership. Thanks again Ditschman/Flemington Ford Lincoln!
"Excellent Customer Service "
As a senior citizen I have purchased many vehicles over my lifetime, some experiences favorable and other not so favorable. I recently purchased a truck from Ditschman Ford and it was one of the best vehicle purchasing experiences ever. Everyone who I interacted with at the dealership was attentive, courteous, patient and helpful. Not only did I receive the best service but the best deal. I would recommend this dealership to my friends.