As usual, Jennifer and the rest of the Heritage staff provided excellent service as I waited for my auto. I have never had an unpleasant experience while at Heritage. All service personnel should be commended . Thank you
Other Employees Tagged:
, I have worked with Lejuan on previous visits and have found her work to be excellent also.
I feel like I'm visiting a long lost friend when I bring my car in for service and Lejuan greets me. The people who greet me as I pull in are also quite helpful. I appreciate the service but wish the oil change cost was more competitive with outside service.
Lejuan is great and so is everyone else in the service department. The people who are out in the field like Lejuan are hard working women. I see her running around and up the hill and down the hill. She is amazing. She took great care of me and I appreciate it.
Other Employees Tagged:
I leased two Subaru Outbacks from Danny Rosenfield and now he isn't at the dealer any longer.
Had a great experience at Heritage Subaru.
I asked for a loaner when I made the appointment and when I got to the dealership it was there and ready go.
The repair was quick and I was back on the road.
I have been very impressed with Lejuan and the service department. Lejuan is always very friendly and very efficient and gets my car serviced and finished with great efficiency.
"Service last ke a fine tuned car! Smooth "
Tried something different this time. Brought my car in the night before and that was the best decision for me. Got a call first thing from Ms Robinson acknowledging receipt of my car and checked to see what if any concerns I had. Next call was before 10am maybe and my she explained service received and to tell me my car was ready. Did my happy dance!
"Truly a customer rep"
LeJuan is actually the best thing about this place! She is always great to work with and truly cares about your problems and getting them fixed right!!
"Very courteous and responsive"
- Jay from Ellicott City
I go to Heritage Subaru Catonsville for my maintenance. I have a prepaid plan and could go to any Subaru dealer. They are the closest. I started with Lejuan as my agent in the service department and continue to request her. Nice to have a rapport. So far, I have found there service department to be pleasant, and courteous and responsive. I though the spray to the windshield wiper fluid didn't. I stopped by unannounced and spoke to Lejuan. She came right out to help me. I was doing it wrong. So much for having multiple cars and nothing uniform.
"Service of 2018 Impreza"
Lejuan was engaging and knowledgeable. My car was dealt with promptly and professionally. And was returned clean - which is always appreciated. The young man who greeted me in the service bay was very nice. Car was taken off for its service promptly.
"Amazing Customer Service"
I have been going to this dealership for couple years now and always had a very good experience. The team is very personable, friendly and provide excellent customer service. Bought a Forester few months ago and May Farris in sales helped with the purchase and worked with the price (just like last time when she helped my brother get a Wrx). Recently had an issue when my car went through car wash with open moonroof. Ryan Morse and LeJuan Robinson completely took care of it. More than impressed like always!