Lemont Mills

I wanna give a big shoutout to Michael J Smith and his team at Toyota! 🙌🏽🙌🏽Mike the man with the plan, he got me a crazy deal and it was no pressure at all! My slogan for him is, ”If you trying to get team at Toyota! 🙌🏽🙌🏽Mike the man with the plan, he got me a crazy deal and it was no pressure at all! My slogan for him is, ”If you trying to get right, you need to go see Mike” 🫡Appreciate ya More

by BROWNJERRY_22 Verified Customer Verified Customer

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Communication could be a lot better. Very hard to get a hold of people and get a response. Very hard to get a hold of people and get a response. More

by EXCALIBUR219 Verified Customer Verified Customer

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Will not be returning be returning to Fort Wayne Toyota for any purchases in my life for any purchases in my life More

by hartmanzach Verified Customer Verified Customer

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Awesome sales team, knowledgable, friendly, and helpful every step of the way. They made the process very easy and streamlined; I would recommend Curtis and Fort Wayne Toyota to anybody! every step of the way. They made the process very easy and streamlined; I would recommend Curtis and Fort Wayne Toyota to anybody! More

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just purchased a vehicle, picked it up yesterday. I sent this mssg to Dalton Carr this morning and as of 3:47 pm have not heard back. I understand this is a used vehicle but purchased from a reputabl I sent this mssg to Dalton Carr this morning and as of 3:47 pm have not heard back. I understand this is a used vehicle but purchased from a reputable dealership to avoid having to deal with this type of situation . What happened to customer service? I sent pictures to Dalton as well. Again I am extremely disappointed, I went to Fort Wayne Toyota because of them having such a good reputation. Hi Dalton. This is Grace Schroeder, I am not sure who I should speak to about this. I picked up my new Highlander yesterday afternoon. When they pulled it up it looked pretty. (Nice and shiny) After getting home I am seeing a lot of dirt that the detailer missed. Wiping it down in a lot of areas that should have been cleaned. The glove box was full of and old 2019 license plate of the previous owner, all of his registrations over the years. Old lottery tickets and other miscellaneous papers. The windows were not cleaned, areas where maybe soft drinks dribbled. Then when I pulled back the back row seats, lots of golf tees, dirt and leaves. (I sent a couple pictures) Was this car even serviced, checked mechanically? Oil changed or just taken in and flipped? I am really disappointed. Bob Rohrman's has such a good reputation. I was expecting more. I was given 1 key, an told a couple of times "well, this is a "used" car. (We paid 33,000, it's new to me!) Lamont was not there. The manager on duty was very nice, he had them fill the tank and called the previous owner and is trying to get the other key, which I appreciate. When did getting 2sets of keys, your car detailed, gas in the vehicle and the car serviced become part of the negotiation on a $33,000 vehicle from one of the largest car dealers in the area. I did not get an appointment set up to the scratch repair for Tuesday either. Sorry to bother you but i am very disappointed. More

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