Lena Grubb
Lena Grubb at Maple Hill Auto Group
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Lena Grubb | Page 2

Customer Service

Maple Hill Auto Group

5622 W Main St.
Kalamazoo, MI 49009

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4.9
239 Reviews

Dealership Experience

6 yrs, 6 mos

Industry Experience

6 yrs, 6 mos

4.9

239 Reviews

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239 Reviews of Lena Grubb

July 18, 2023

Dealership Rating
Employee Rating

Best sales dept and service department around the area we have been with them years More

by MRICE1657
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 19, 2023

Maple Hill Auto Group responded

Thank you, thank you, thank you! We appreciate you taking the time to review us. We look forward to seeing you again. Sincerely, Angela

July 18, 2023

Dealership Rating
Employee Rating

I have the utmost confidence in Maple Hills service department and that is why I absolutely choose Maple Hill when I purchase a vehicle because of the outstanding service department More

by PSL.AZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 19, 2023

Maple Hill Auto Group responded

Thank you for taking the time to review us, your kind words are appreciated. We hope to assist you in the future. Sincerely, Angela

July 18, 2023

Dealership Rating
Employee Rating

The service department at Maple Hill is by far the best service department I've ever dealt with and that's why I purchase cars from Maple Hill because I know I can rely on the service department More

by PSL.AZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 19, 2023

Maple Hill Auto Group responded

Thank you so much! We look forward to assisting you in the future. Sincerely, Angela

June 30, 2023

Dealership Rating
Employee Rating

Always have received excellent service from Maple Hill Auto group when purchasing a car and having service performed. Have recommended Maple Hill to several friends More

by JILLIE965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Morgan Tassell

Jul 03, 2023

Maple Hill Auto Group responded

Thank you! If there is ever anything we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

June 29, 2023

Dealership Rating
Employee Rating

Love all the women in the service department . Good service. Thanks so much .the car wash was helpful More

by psfd444
Service Price Transparency
Recommend Dealer
Yes
Jun 29, 2023

Maple Hill Auto Group responded

Thank you! We appreciate you taking the time to leave a review. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

Jun 30, 2023

psfd444 responded

Yes I forgot to mention that I had one of my rims damaged by a valley parker. They're looking at Replacing the rim I have a GV80 with the prestige in advance package 22 inch rims. Can you advise the total replacement costs to Have the rim replaced and installed? Thank you

June 28, 2023

Dealership Rating
Employee Rating

Who ever checked us in was great! I think it may have been Lena G or Lauren A, but I could be wrong. Whoever it was should know that it was one of the best experiences we've ever ha More

by LP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 29, 2023

Maple Hill Auto Group responded

Thank you! We are so happy to hear that you had such a great experience. We look forward to working with you in the future. Please let us know if there is ever anything else we can do for you. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

June 12, 2023

Dealership Rating
Employee Rating

Everyone asks the right questions ,everyone answers my questions and the purpose of my visit is great. More

by javskii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 13, 2023

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

June 10, 2023

Dealership Rating
Employee Rating

Every employee I spoke with was professional and very friendly. They kept me informed and finished the oil change in a timely manner. I was expecting a tire rotation but was told it wasn’t necessary beca More

by Tigergal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 13, 2023

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 22, 2023

Dealership Rating
Employee Rating

I am absolutely satisfied. The dealer offers excellent services. It can be trusted. I will recommend it. More

by Zwang25701
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 26, 2023

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

April 10, 2023

Dealership Rating
Employee Rating

Friendly and quick surface. Looked at filters and found need to change. Reasonable cost for services and completed in less time then estimated. More

by STOKERPT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2023

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

Apr 24, 2023

STOKERPT responded

I received an email from dealerrater and informed that you did not have my email address. It should be on file but if not please input it stokerpt@charter.net. Thank you.

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