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Leslie Allen
Leslie Allen, Business Administration, Tucson Subaru
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Leslie Allen

Business Administration

Tucson Subaru

4901 N Oracle Rd
Tucson, AZ 85704

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2 Reviews of Leslie Allen

March 31, 2019

Dealership Rating
Employee Rating

"Holy Grail of Sales"

- Holy Grail

Mike Henry did not attempt to lease or sell us a Subaru. Here's what Mike Henry did. First, Mike took the time to get to know us personally. He earned our trust before we even started talking tradecraft. Unfortunately many dealerships often overlook that critical first step in relationship building and dive right into the sales pitch. In my experience people do business with people, not with companies or corporations. Second, Mike took the time to fully understand my family's unique needs for a new vehicle, then he offered industry insights and highlighted the benefits and advantages of going with Subaru. Basically, he was giving us options and working toward a solution, not a sale, right out of the gate. Next, drawing on his in-depth product, brand, industry and market knowledge, then openly sharing that information in ways we as the consumer could understand, Mike educated and empowered us to make an informed decision on the vehicle and dealership that best met our needs. In the end, the choice was clear...we joined the Tucson Subaru family! Stepping back and looking at our entire dealership experience with a wide angle lens, Mike Henry never sold us on Subaru, we sold ourselves on Subaru with Mike Henry deftly piloting the way. And that my friends, is the Holy Grail of Sales! Here's where it gets interesting. It's not just Mike Henry. Soup to nuts, EVERYONE at the dealership, including sales, service, management, finance, office administration teams and I suspect the owners who we haven't had the pleasure to meet yet, is knowledgable, professional, helpful, friendly, kind, courteous and engaging in every way, naturally so, not canned or forced. Tucson Subaru has a customer service formula other dealerships strive to imitate and some even come close, but not quite. There is a sprinkle of magic that hits you as soon as you set foot on the lot. It's in the smiling faces of team members happily greeting and opening doors for customers, it's in the Service team you meet who are as excited about your new Subaru as you are, it's in the Finance team who explains warranty packages and service coverages the way they should be explained, no BS or scare tactics, just straight talk and sound advice, it's in the Administration team who makes customers feel welcome, comfortable and important as soon as they cross the threshold to the dealership operations center. Take my advice, if you want an extrodinary experience buying or leasing a new vehicle, go to Tucson Subaru. If you want a decent to good experience buying or leasing a new vehicle, go to any other dealership in Tucson, then visit Tucson Subaru. Trust me, you won't regret the decision.

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Quality of Work
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Pricing
Overall Experience
Recommend Dealer
Yes
Mar 31, 2019

Tucson Subaru responded

Wow! That was incredible! We can't thank you enough! Terry

Mar 31, 2019

Tucson Subaru responded

I am humbled by your kind and thorough review! Thank you again and welcome to the Tucson Subaru family ✨

August 31, 2017

Dealership Rating
Employee Rating

"Very Happy and Stress Free Experience"

- Lovemycar

From the moment we arrived at Subaru the staff treated us like family. There were no smoke screens or hidden agendas, just really nice staff doing their best to make our shopping experience as enjoyable as possible. Trent was a compassionate professional that showed my wife and baby the same courtesies that you get from family. Louie helped us with our finances and warranty needs and was a very enjoyable professional to work with. Louie quickly worked his numbers magic with a first name basis with banks from Tucson to Casa Grande. He was able to cut my APR in HALF from my pre-approved USAA loan! They even brought the paperwork to us in the kids play area so that my son could enjoy himself while my wife and I were able to go over every detail of this great car buying experience. Go ahead and try to find this same level of professionalism and enjoyment at other dealerships. It will be near impossible to match, I know from car shopping at several other dealerships over the past week. And go ahead and try to beat my son’s top scores on the arcade games in the kids room, Jax is staying #1 for a while. Thank you Tucson Subaru for the great experience and our new vehicle. Highly Recommended.

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Recommend Dealer
Yes
Sep 07, 2017

Tucson Subaru responded

Your family was a blessing to be able to help out. Your kiddo is a really sweet kid and I am so happy I was able to be a part of your upgrade. Congrats on the new home and the new car! I am always here if you need anything! -Trent Nichols #askfortrent

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