"Great Experience, my 1st ACURA and Wade a true professional!"
Wade gave me a good deal which convinced me to move to Acura. I hope to get good after sale services from the dealsership.
"Bait and switch. They will not sell cars at their asking..."
Bait and switch. They will not sell cars at their asking price. They try to add on %20 to the advertised price of any car they have listed. It’s sad that they take advantage of the financially irresponsible customers they do get. Take your business somewhere else. Read their reviews this is common practice.
"Extra/made-up fees, false claims, and hidden issues"
I experienced deceptive practices, extra/made-up fees, false claims, and hidden issues with the car that they had to have known about. This is a long one, but it all needs to be said, and read. I was not expecting a perfect car, but issues were intentionally hidden. I gave the dealer a chance to fix the issues before writing a review, but was met with silence.
Buying the Car
Friendly enough at the start, things moved quickly to get the car out and test driven. All was good, and then everything slowed to a painful crawl. This is to all car dealers - I hate this game. Every customer hates this game. Please just stop.
First time back at the table with the out-the-door price made me laugh. Over $3000 more than the TrueCar price I was quoted.
$800 Dealer Processing Fee. This was in addition to the doc processing fee.
$1500 UCI (Used Car Fee). This is a completely made up fee that they tried to make sound as if it were some sort of regulated fee by giving it an acronym. I’m assuming its designed to recoup things like advertising expenses or any unexpected repairs to the car. But then what is that $800 dealer processing fee listed above for?
$1300 annual maintenance fee. This is basically oil changes and brakes. Even if I came in every 3 months, I would be paying $1300 for 3-4 oil changes. The maintenance schedule on this particular car is 8000 miles, the brakes are new and the tires of offset and can't be rotated, so that’s $1300 for one oil change. Given the unresolved issues stated below, I won’t go back for service.
When I showed the sales person the email their own staff had quoted me through the TrueCar inquiry, I was pointed to the fine print and was told that was just the online sales staff price.
After 2 hours of absolutely needless back and forth, I got a price I could accept and was out the door… after another hour and a half of waiting. This simple transaction took 4.5 hours. That’s 4.5 hours even though I paid cash.
Often touted and repeated was the FREE Windshield repair or replacement. Call your insurance agent. I guarantee your windshield is covered with a no-deductible replacement. Also claimed was that the dealer etched the glass on the car so I could get a discount on my insurance. The dealer didn't do that, the manufacturer of the car did that at the time of production.
Issues with the Car
The rest, and worst, comes shortly after purchasing the car.
The car was always given to me running. I hadn’t thought anything of it, until I stopped on the way home and turned it off. The car started and ran fine, but I was immediately presented with an error that a parking light was out. I thought this was odd. Why would they hide an error like that instead of just changing a $3 bulb? I thought this was no big deal, as I was going to change these 4 lights with white LEDs anyway. When I went to change the lights a week later and found that three of the four casings for these bulbs were completely snapped off. This will cost $700+ just for the headlight assemblies. This doesn’t include labor, which involves removing the grill and part of the bumper and wheel well. I later noticed that they had had also turned off the DRL so I couldn’t see the bulb was out. The issue was known, and intentionally hidden.
The next issue came up when I went to even out the tire pressure a couple weeks after purchasing the car. All four of the metal valve caps were seized to the valve stems. There is no way to get them off without damaging the stem and one of the stems snapped just above the valve. This will require 4 new TPMS sensors and a cost of over $1000. The dealer had this car for 6+ weeks prior to me purchasing it and had to have known that these valve caps were seized.
Again, I was not expecting a perfect car, but these two issues, that will cost over $2000 to remedy, were deliberately hidden at the time of purchase.
Experiences like this is why people are moving in droves even to buy a car online. I tried to buy the same car online, but it was gone in less than a day. Every time one came up, I couldn’t get to it fast enough. This was an exceptionally poor experience from Napleton Acura. I’m left wondering what other issues are going to crop up and I can’t even trust them to change the oil in the car. I will never go there or to any of the network of dealers again, and will steer friends and family as far away as possible. The entire experience was completely unacceptable, and unnecessary.
As I said, I did raise these issue to the dealer when presented with a service survey. I gave them a chance to fix things prior to writing this review, but was I met with silence.
"Excellent customer service"
My rep Wade was extremely helpful with my purchase. He was patient and knowledgeable. Acura has decent selections of cars also. I would definitely recommend him to others! Thanks!
"My new 2019 RDX"
Just got my new RDX from them, Wade and Connor gave a deal that i can not say no, and i love my car, very nice people there, highly reconmmended
"My first car"
Very good experience, Wade help me out for my first car, will recommend my friend to buy it from them, and will come back for service
"My 19 MDX"
Just got my 19 MDX from, he is very helpful, explained everything on the car, and make the process so easy, will definitely come back for 2nd car
"Love my 19 rdx"
Bought my rdx from here, Wade and Connor is very helpful, easy process, explain all number and feature on the car, very good experience, highly recommended
"2nd Acura from here "
This is my 2nd Acura from here with Wade, very friendly people, I am gonna return for my 3rd Acura, highly recommended, good services, very knowledgeable sales team
"This is my amazing tirp in Napleton!Wade is profession!"
Thank you for Wade helping me to choose a car that is fit for me! And the price is good! He is a professional man!
Other Employees Tagged:
Nice,kindly to help me to choose a car fit for me!