Lily Cawley

I purchased 2 Ioniq 5’s from this dealership in 2022 and those transactions were very smooth overall. So far we have had carpeting come off the back of the rear seats, USB ports blown, and now I have a saf those transactions were very smooth overall. So far we have had carpeting come off the back of the rear seats, USB ports blown, and now I have a safety system alert that’s disabling many of the smart features in the car. Would any of this be a deal breaker? Not necessarily it wouldn’t no… So why the 3 star rating? Well, you see the service department is the real issue! They don’t want to do anything but basic maintenance on weekends, so I still don’t have my USB ports fixed, and the safety recalls and safety alerts are treated like routine maintenance. I had a recall scheduled and they cancelled it due to a Hurricane, but did they proactively attempt to reschedule people? Nope! So now I have a real issue and this dealer is 2 miles away, but they will only do diagnostics on weekdays and can’t get me in for more than 3 weeks. So I called Hyundai corporate and all they would do was find em another dealer 20 miles away that would do the diagnostics on a Saturday and even that is 2 weeks away! This is literally the worst service I’ve ever had from an auto manufacturer and I will likely just trade the car for a better brand when this issue is fixed! More

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Person never asked my name.Oil chg took 1.75. Hour Person never asked my name. Oil chg took 1.75. Hour ..ridiculous. She never commuted.. what was being done or what had been done. Just handed me my Person never asked my name. Oil chg took 1.75. Hour ..ridiculous. She never commuted.. what was being done or what had been done. Just handed me my bill. Not impressed. The last oil chg was done in a very timely mannerisms More

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Felix was awesome to work with. He was very informative and made sure I was at a 10 before I left! Ben in finance was also a pleasure to work with and very informative. Kevin and several others in service and made sure I was at a 10 before I left! Ben in finance was also a pleasure to work with and very informative. Kevin and several others in service are always a pleasure to work with. I feel like everyone knows me there. I don't think I will ever go anywhere else. You have a customer for life! More

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We had bought a new 2020 Palisade from Hyundai NPR and had a wind noise coming from the driver's door, so, we brought it back to our dealer. Our service advisor Lily said they'd have to have a body shop had a wind noise coming from the driver's door, so, we brought it back to our dealer. Our service advisor Lily said they'd have to have a body shop check it out. Turns out the door wasn't aligned correctly with the door latch which had to be replaced. Since the car was so new the latch would have to be ordered and take 3 to 4 days. Lily kept us updated every step of the way. When the part arrived Lily said the body shop had damaged the outer window reveal molding while they were aligning the door and that it would have to be ordered as well. That was it we were stuck with a small rental car and had family coming in this week which would have been 2 weeks without our car being fixed. So we went to Hyundai and talked to JV the asst service manager. When he heard our dilemma he talked with Lily who filled him in what happened. Then JV said he'd have them take the moulding that we needed off of his own vehicle which just happened to be a 2020 Palisade like ours! This gentleman went beyond our expectations as does Lily our service advisor! After they installed the moulding Travis the shop foreman went with us to test the car for wind noise. We could only do 60 mph in town so Travis said when we go out on the interstate to check it then at 70-75 mph and if we hear any noise to bring it back and let him know as he had also ordered a window run in case which would help alleviate the problem as well. With a staff like that it's no wonder that Hyundai has such a reputation. Ditto to Hyundai, JV, Lily, Travis and Jeff (our sales rep) for taking care of us like family! More

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Customer check in done in a friendly efficient way. Service completed in time given at this visit. Other service visits were completed in a longer time than advised. Service completed in time given at this visit. Other service visits were completed in a longer time than advised. More

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Awesome Team I am very impressed on how well maintained your very busy dealership is from the general appearance to the restrooms all very neat. I have been purc I am very impressed on how well maintained your very busy dealership is from the general appearance to the restrooms all very neat. I have been purchasing new vehicles for over 20 years and have encountered many sales people. Hyundai of NPR is extremely fortunate to have a person like Bill Rossi onboard. He is the best salesperson I have encountered. Extremely outgoing, friendly, highly concerned with providing customers with a very upbeat and positive buying experience, plus following up after the sale to ensure all is good with the customer. His no pressure attitude is exceptional in the car buying world today. We did do some negotiating however it was not the take it or leave it attitude like most dealerships. He has an amazing knowledge of each vehicle, options and gave excellent overview of various Hyundai models. My wife is a first responder in Pasco County, we recommend Bill Rossi to anyone interested in a purchasing a vehicle. I also had the please of using the Service dept. and encountered Lilly Cawley. Another great employee with excellent customer service acumen. She provided me with the option to wait for my vehicle to be completed or Uber home. Glad I chose to stay as vehicle completed in half the time I was quoted. More

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Great place to buy a car or have it serviced. Fast and friendly service. Came in for 15k service and even with the factory recall (computer upgrade). I even had a 4 wheel alignment done, everythi Fast and friendly service. Came in for 15k service and even with the factory recall (computer upgrade). I even had a 4 wheel alignment done, everything went quite smoothly. More

by jstanczos Verified Customer Verified Customer

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Great service! Wonderful service! Great experience!!! The service advisor Lily was nice and called me when my car was done! I recommend this dealership to anyone! Th Wonderful service! Great experience!!! The service advisor Lily was nice and called me when my car was done! I recommend this dealership to anyone! They are great!!!! More

by trayctheozz Verified Customer Verified Customer

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GOOD AS ALWAYS My treatment at the service center is always excellent and I truly appreciate it. This last time I was there without my service dog, and received an e My treatment at the service center is always excellent and I truly appreciate it. This last time I was there without my service dog, and received an extra measure of kindness from Lilyia. Thank you. More

by triciareve Verified Customer Verified Customer

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Great Mojo is a pleasure to deal with. I consider him a great friend. I have bought 4 vehicles from him and would not consider purchasing from anyone but m Mojo is a pleasure to deal with. I consider him a great friend. I have bought 4 vehicles from him and would not consider purchasing from anyone but moji. More

by scott79ny Verified Customer Verified Customer

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