"You are always greeted by the staff, which are intently..."
You are always greeted by the staff, which are intently seeking to elevate you during your BMW experience. This service team connects you with the correct BMW advisors, to ensure your experience at the dealership is customized, memorable and comfortable. Buying a car can be a stressful experience, but at BMW of Silver Spring, they ensure your experience is stress minimized and next level, like a BMW.
Sr. Sales executive Andy Alexis, provided me exceptionally high standard of stella customer service during the hassle free buying process of my X6. I was originally connected with Andy via Costco Auto Program, and later understood why his knowledge and level of service are BMW and Costco approved. Andy’s service level’s move you through a very transparent buying experience, and he follows up on his customers visits, calls and texts. I was also impressed with Andy’s listening skills, he listens to customers’ requirements and seeks to meet and exceed their expectations. Thank you Andy to connecting me with my 4th BMW.
In addition, meeting with financial sales guru Iso Ebong to finalize financing and warranty details Iso was professional, humbly confident and charismatic. It was very clear to me this professional took pride in his work ethic and providing value to his customers. I initially was not clear with the warranty products I received but Iso followed up with me, and provided additional level of details on each warranty provided to cover my X6.
Thank you again to Andy, Iso, BMW of Silver Spring and Costco Auto program, who supported me through buying process and provided a high standards of service and value.
Other Employees Tagged:
"Thank you Karen! I have been going to BMW of Silver..."
Thank you Karen! I have been going to BMW of Silver Spring for a few years to service my vehicle (purchased from out of state). Everyone has always been very pleasant and professional. I just switched my dealership as a result and purchased my new car from this location! KAREN HERBERT (Client Advisor) was so amazing!! She was patient with me throughout the process, personable, professional, VERY helpful, and Down to Earth!. She answered my questions. I NEVER felt pressured. She made me feel comfortable and appreciated as a customer. THANK YOU to the entire TEAM! #lovemyredBMW
"Thank you so much to BMW of Silver Spring’s DAVID..."
Thank you so much to BMW of Silver Spring’s DAVID DAVILA for facilitating our first-ever BMW purchase! From the start, when we inquired about the CPO vehicle on your lot, through the test drive, and finally to the choice and purchase of my new X5, he has been nothing short of professional, highly knowledgeable, patient, kind, and exceedingly thorough in his sales process. He was even kind enough to deliver the vehicle yesterday and go through a very detailed tutorial with me. Thank you!
Now I know why your dealership is rated so highly by a lot of satisfied customers. This is the best car buying experience I have had thus far and I truly appreciate all your attention to detail. Thank you also to GSM Joanna McCarthy, I appreciate her sitting down to talk to me to explain the nuances of a request I made.
We will definitely be recommending you David and BMW of Silver Spring to friends who express an interest in BMW vehicles. Once more, THANK YOU!
"Excellent Experience "
I had a wonderful experience at the dealership. It has large inventory, great location. There are a number of sales personnel, some of them are BMW hobbyists. If you are serious, ask for one of them and you will have great experience.