All I can say is awesome! Thank you to all who made my car buying experience great! They weren’t pushy at all and explained everything.
I’ll be back!
"You've found it! The Holy Grail of the car-buying experience"
From my first interaction with Lindsay, my experience with every individual at Village VW was spectacular. I know what you're thinking - how can buying a car be a great experience? Especially with the bad rap certain dealers have. Read on...
My experience here was second to none. Lindsay made me feel so confident in the dealership's ability to find the right car for me, I drove 2 hours to buy it. We did so much over the phone, texting and sending pictures - that I had a good idea what to expect before I arrived.
My salesperson was Smitty. Volkswagen runs through his veins. He's owned VW's for over 20 years...probably more. What a brand advocate! I experienced some challenges with the original vehicle I purchased (used, non-VW). Nothing the sales or service techs would have noticed. The GM needed to get involved and the story gets even better from here. He stepped up big time to make me feel comfortable and insure the car would be taken care of. And it was. Thank you. Needless to say, customer experience runs from the top down at this dealership. If I lived closer, I would get my car serviced there.
I feel 100% satisfied with my purchase and my experience at Village VW of Chattanooga. If you're in the market for a new or used vehicle - please do yourself a favor and look here first. You will not be disappointed!
"Dakota sold me on the Atlas!"
After taking a while to choose between the Chevy Traverse and the VW Atlas, Dakota showed me all the extra features on the Atlas SE w/ Tech! I am in love with this SUV! We got the Tourmaline Blue R Line with the Shetland interior and I couldn't be happier. Dakota treated me like a VIP the entire time and Robert Rumfelt, the finance manager, made this the fastest, easiest car buying experience during the signing! Thank you Village VW for the great experience - let me know when you get a truck to replace my Titan
"Great experience "
They continued to work with me until we got to a lease rate that I wanted on a new Jetta. Andrew spent a lot of time showing me about the car after he completed the sale. It was an easy process.
"Back in the VW family again!"
My wife and I visited several different types of dealerships before going to Village VW / Audi in Chattanooga, TN. When we arrived, a salesman, Jonathan Mote, welcomed us and proceeded to ask how he could be of assistance. After sharing with him that we were looking for a roomy 7 passenger vehicle, and saying we’d seen a few VW Atlases around town, he showed us the ones they had in stock. Wetest drove it, and believed we’d found what we needed. After some negotiations over a couple different visits, we received what we believed was not just a good deal, but an excellent deal! Jonathan was very knowledgeable, and the sales manager, Jeff was very kind. The finance manager, also named Jonathan, was very nice and easy to work with. After closing the deal, we received the most amazing car delivery ever. Jonathan and an associate named Jim, thoroughly went thru all the details about how to use all the wonderful features of the new VW Atlas SEL. We would purchase there again. My family has owned many VW’s—from the popular 60’s passenger bus, to the Karman Ghia-which
my brother owns, to a few “beetles.” We highly recommend Village VW! They are the BEST! Thank you, Village VW! Dennis
"Excellent dealer to do business with"
- Happy Customer
I found Village Volkswagen of Chattanooga online looking for a specific car I wanted and they had it. I asked the online sales representative to look the car over and tell me all about it since I was 2 1/2 hours away. She did and took more pics of the car for me. After agreeing on a price which was done in mere minutes they promised to hold the car for me and not sell it. When I arrived 7 hours later the car was out front clean and in excellent condition as she described on the phone. After a test drive we were sold on the car. Paper work was done quickly. Online sales staff was absolutely awesome and was honest in the description of the car! Thank you for a wonderful experience and now I have a really happy daughter!