Lindsey Decoursey

Alright let’s start from the beginning. I recently took my car to Casey Subaru because of my engine light . I won’t go into specifics on what was wrong with my vehicle but I initially went I recently took my car to Casey Subaru because of my engine light . I won’t go into specifics on what was wrong with my vehicle but I initially went with their diagnoses because they’re professional and I trusted them. The treatment for their diagnosis wasn’t cheap but I’m a reasonable and responsible guy so, anything for my car . Well although their diagnosis was right overall, the work on my car was over done( more expensive) and it’s hard to say that it wasn’t for extra money . I went into the company trusting the mechanics knew how to do their job but I was wrong. Therefore, they played trail and error with my car until they finally did the right thing to turn my engine light off, but that wasn’t my last straw. Initially I was told if I brought my car in the process would take about 3 days . Being active duty military, it’s not easy to give up my car but whatever, anything to get my car fixed. But it was far more than 2 days . After being promised that I would be constantly updated on the process of my car , I never do I called to check the status myself. I was then told my car parts were on back order and it would require an additional 2 days. Well 2 days turned into 2 weeks so I asked for my car back because like I said, I work for a living and not having a car will not cut it . After freeing up my schedule enough to go without my car for a while I gave them another chance because I believe longevity in companies is important. Same thing , promised me 2 days , far longer. They then proceeded to give me their courtesy car which I was thankful to receive. But here’s the part on why I will not be getting service from this establishment further more. Once I return the courtesy car and got my car back, it reeked of mold as if the windows were left open during a rain storm and how I know this is a fact, they left leaf’s in the back seat and didn’t bother to clean it. Now I have a bad smelling car which will ultimately cost me more money . So I call into question this companies core values because they didn’t hold up their end of the bargain . Things being done in a timely manner can be forgiven but a poor integral structure cannot . Dishonesty cannot . I trusted this company and was simply let down overall . More

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I have been loyal to this dealership/maintenance shop for years. And now that has stopped. The experienced customer service team is gone, so I was given a new girl to process my subaru when I dropped it off. years. And now that has stopped. The experienced customer service team is gone, so I was given a new girl to process my subaru when I dropped it off. Dropped it off on a Friday; three business days later I still did not even get a call with the diagnostic status... nothing. No communication. I called htis morning and was told she was on vacation and no one had been tracking my car. The assessments had not even been done and we are three business days in. I was told, as I am always told, that I would get a call before COB the day I dropped it off to let me know what issues were identified so I could make a decision on how to proceed. Complete silence for three days to find out the issues have not even been explored yet. Asked to speak to someone in charge and was told the manager is conveniently out of the office. So... folks... if you have all the time in the world to go without your car, are good with no communication and no manager to speak to.. this is your dealership. Found another mechanic to go to. I am starting to Connect the dots as to why the service reps who have been there for years are gone. More

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