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Start your review of Lisa Casperson.
Lisa Casperson
Lisa Casperson at Coggin Deland Ford - Lincoln
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Lisa Casperson

Sales

Coggin Deland Ford - Lincoln

2655 N Volusia Ave
Orange City, FL 32763

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3 Reviews of Lisa Casperson

March 27, 2020

Dealership Rating
Employee Rating

"Great experience"

- Westvolusian

Lisa Casperson is fantastic to work with. You won't go wrong asking for Lisa to help you. She goes out of her way to help you and makes the car-buying process fun (which is a very rare thing to experience!). Highly recommend her as well as the dealership!

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Recommend Dealer
Yes

Other Employees Tagged: Melodie Brennan, Samantha Piper

December 25, 2019

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Employee Rating

"I purchased the car your company and got screwed and got..."

- fender1957

I purchased the car from your company and got screwed and got screwed in service. I won't buy another car from you.there are lots of places to buy cars.you refused to do repairs on it 3 days after I got it.i just had the oil changed in your service dept and the mechanic put the wrong mileage down on the windshield sticker.which leads me to believe a scam took place by the mechanic there is over 100000 difference in the number on the sticker and the actual mileage

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Recommend Dealer
No

September 26, 2019

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Employee Rating

"Bad service"

- Tommy

Steve was my service advisor. I brought the car in on Monday to have a recall done on it. I get my car back Monday evening, only to find out my headlights no longer work. I brought it back the next morning (Tuesday) and let him know my lights don’t work. He told me “well that’s not an issue caused by us your lights must be out.” In a rude tone. My lights were working perfectly fine prior to that. He told me it would be about 2 hours until someone could look at it. When I went outside I figured I would just change the headlights and cut it as a loss. I let Steve know I wanted the keys and I’d go do it myself. That’s when he told me “please give me a good review or else I will lose $700 on my paycheck.” I was told on Monday that it needed some work. Therefore, I made an appointment for today (Wednesday) to have my vehicle serviced. I dropped it off at 7:45 (my appointment time). I had called numerous times to try and see when the vehicle would be done with negative results. Was told my service advisor was “busy” or “on the phone”. Finally was about to talk to someone to find out, after the car sitting there for 8 HOURS that a part needed to be ordered and the car would not be ready today. I am not happy about this and I was not notified. Also was told I could go rent a car through enterprise, how ever a $50 deposit is needed and i don’t have $50 to go put down as a deposit. If I would’ve known prior I could’ve made proper arrangements to get a car and money to get the car prior to 3:30pm. I also spoke with the manager. Steve and the manager have poor customer service skills. What happened to “the customer comes first?” Or “we will make it right for you?”. I do not recommend your dealership to anyone for service. I much rather travel to another ford and have the proper respect a customer deserves.

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Recommend Dealer
No
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