"First and Last Visit"
Bought my 2016 Fusion Hybrid at AutoNation Ford in Sanford and recently moved to Palm Harbor. This was the 1st time I needed work done on my car and I scheduled it thru Lisa who was great!! Once I arrived for my appointment and met Jeff in service it went down hill from there. His rudeness was unbelievable! Gave me crap because I was 20 minutes early for my appointment. It was 90+ degrees out and my air was out and I had questions about what was going to be done and he didn't have time to answer. Had no idea when they'd get a chance to work on it or when it be done. Lisa didn't work there and had no idea what she was doing and a shuttle would take me home. I was later notified there was other work need done at my expense but I couldn't get a price on how much it was to fix it. After hours of unanswered texts I get an $212 estimate and the car should be done hopefully the next day. Waiting on parts to come in from Lakeland. I'm a liver patient and my husband is on dialysis and I can't go 2 days without a car. Nothing he can do so I get my car the next day and the work I approved to do wasn't done because they didn't have time!!! But be dammed sure he went out of his way to drill me about this survey!!!! xxxx No I don't recommend Him!!
A special thank you to the shuttle driver!!! He made my worst experience ever a little bit better!!!
Other Employees Tagged:
, shuttle driver was awesome!!!
"New Car Under Warranty"
My car is under "bumper to bumper" warranty, i have had multiple issues with electronics and since the service center " can not reproduce problem" they have refused to fix the problem multiple times. finally i was able reproduce the problem at the service center. only then did they fix it. i had to go through multiple visits. out of my time and my way. then while i waited to pick my car up, i over heard another customer dealing with the same issues. its rediculas. im sure if we were paying out of pocket thay would fix anything we said was wrong, but do to warranty they dont want to fix anything! its extremly irritating!
Ferman Ford of Clearwater is great! I recommend all of my friends to check them out because they have the best deals on vehicles. They take great care of things when I have to have my vehicle serviced. Lisa, Cameron, Will, and Jeff are great service advisors/manager/leaders and I am very happy to be apart of the Ferman Ford Family by owning a Ford Vehicle. Eric Gosling
"Great service from a wonderful team"
The entire Ferman staff goes out of their way to make sure that all the customer issues are taken care of before the car leaves the lot. Ferman Ford is a great location for a quick oil change or more detailed service work & has a reliable staff I can trust with all my family vehicles.
"Vehicle was part of recall."
Service was very prompt, and was done in a very courteous and professional manner. I was given a car to drive while mine was being worked on so I did not have a lost day..
"Best Service Advisors"
I know I'm in good hands with Talon or Cameron as my Service Advisors. They have both made bad situations much easier to get through.