My newly leased 2019 Qx80 had a small glitch that I was planning to have fixed while taking a loaner for the day. Service rep Joseph Nazzaro quickly assessed what the problem might be without even leaving his desk. He politely asked me to wait while he took a look himself. It was simply a matter of a button within the car being in the off position without my knowing. He quickly offered to wash and vacuum the car and send me on my way. I truly appreciated the speed and professionalism of his service. I've been a customer since 2008 and have always found this dealership to be professional, thorough and personable.
The service here is amazing ! . There is never a time I’m disappointed . They are friendly caring and very fast at getting the job done ! I would recommend them to anyone ! Always a pleasure with them !
Best buying experience I've ever had. Everyone was extremely helpful, efficient and knowledgeable. They answered all of our questions and didnt rush us. Liz is definitely the go-to-person. She always responds to phone calls and emails. The maintenance staff is helpful, esp John, who helped resolve a warrenty issue. I would never buy anywhere else.
You surely hit on something important and we want to thank you for bringing it up. We work hard with our employees who are not out there every day greeting customers. The two people that you mentioned are Liz and Erica. Both are office personnel that don't always get recognized for the contribution they make to the overall satisfaction of every customer. On behalf of Liz, Erica and our entire staff, I want to thank you for taking the time to share your experience and have a very happy and safe summer.
May 01, 2019
"excellent customer service "
The entire staff is always welcoming and eager to please their customers They do go out of their way to make service as easy and convenient as possible .
I honestly experienced one of the best customer service I have ever received. What an amazing staff Circle Infiniti has...from the minute I arrived John was extremely helpful. While I waited just a short time, the waiting room was fully stocked with refreshments and it was very comfortable. My car was not going to be ready so I was given a beautiful Qx50 as a loaner. John called me as promised when my car was ready.
I was so impressed from the day I bought my car. It just keeps getting better. Customer for life😀
On behalf of our Service and Sales Staff and our entire Circle Infiniti family, I want to thank you for your extremely kind words. I will be sure that John sees this.
I assure you that we work very hard to provide every customer with an outstanding customer experience. We may not always succeed, but we definitely try. It helps us in our mission when customers like yourself take the time to let us know how we are doing.
Thanks again and Happy Driving!
February 07, 2019
Circle Infiniti best dealership in NJ. Service team is top notch. Ann Maria and Todd Rovinsky are the best. Always keep you updated with all work.
The staff at Circle Infinity go out of their way to make things right for you . I feel they have superior customer service compared to most car dealers. Always looking out for the customer while getting your car in the best shape possible .
Joe, Todd, Ann, Pam, Liz and John make up a fantastic team of service advisors. I have been doing business with them for 8 plus years. I can’t say enough good things about how I’ve been treated here. I wouldn’t go anywhere else to service my Infiniti.
"Best Infiniti Dealership for Sales and Service ever!"
I've leased my last 6 cars through Circle Infiniti. Im a huge Infiniti fan and thrilled with this dealership. I highly recommend if you're buying or servicing your car in NJ don't go anywhere else.
All experiences with the staff and service are 1st class. Sales and service people are like family and ive known these guys over a decade.
Frank, Don, Pam, Todd, Liz and John are all a cut above! Sales and Service treats me like Gold. Also service costs are reasonable ( though U never need much repaired on these cars) Ps my new Qx50 is awesome!