Logan North

Had a recall done in Feb 2021 and they claimed they did a multi point inspection. 3300 miles later I get my oil changed at a different shop and also rotate my tires, I was informed by this shop manager that my tires could not be rotated due to my front drivers tire being at 0 tread depth. So I take it to donley and ask them to tell me how this could happen. The man Mike I believe told me it was an alignment problem and because I didn't get my tires put on by them 18000 miles ago I should take it back to the place that did it. All because I couldn't remember from a year ago if I had my alignment done or not. Fyi I did get my car completely taken care of I just couldn't remember due to being a mother of 6. Anyways, donley said it was the other place's responsibility. My husband takes my car back to donley today with the inspection papers they did from 3300 miles ago (Feb 4) and the technician stated all 4 of my tires were at 8/32 and the only thing my car needed was rear brakes and my front brakes were at 5mm. Somehow in 3300 miles my tire went from 8/32 to 0 and they told us our car was good to go. How is that possible?? They don't want to take responsibility for the fact that either the tech lied on the inspection, fail to complete it properly or missed something big that could cause my one tire to wear that quickly with my other 3 being fine. Nope they want us to have the other place do something about it... makes no sense and I'm sorry but because of this lack of properly doing thier job my family was at great risk of being in an accident related to the inner half of the tire being completely bald. I have filed a complaint with Lincoln and am taking my car elsewhere from now on due to this. I do not recommend at all. If they would have been more understanding to the fact that I was freaking out at how badly this could have gone if I had not taken my car to get an oil change somewhere else that day and tried to actually figure out how and where this went wrong instead of pointing the finger at someone else, or even had shown some sort of care towards my situation, you know like we learned in customer service 101, then I wouldn't feel the need to blast this. I've worked in the service department for many years at multiple dealerships and I have never treated my customers like this nor have I ever pointed the finger without trying to figure out how this happened in the first place.

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"awesome service center and Logan was my salesman on 2..."

- bestbetcorvette Verified Customer

awesome service center and Logan was my salesman on 2 vehicles and was just outstanding, you are very lucky to have him on your side!

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"Great people all around from sales to service. Would..."

- Stberrycake Verified Customer

Great people all around from sales to service. Would absolutely recommend this dealership to anyone. We have bought 2 cars there and have them serviced here.

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"Easy to work with. I won’t bother with anyone but Logan..."

- SCODER Verified Customer

Easy to work with. I won’t bother with anyone but Logan North save yourself the time and ask for him he’s straight forward and is a kind professional.

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"Service was done in a timely manor .Ron does a great job..."

- rjackson117 Verified Customer

Service was done in a timely manor .Ron does a great job getting are vehicles in and out on time. They have a very good service department.

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"We have many years of experience dealing with Donley..."

- AMBANZ1 Verified Customer

We have many years of experience dealing with Donley Service Dept. They have always taken good care of our needs in a courteous and efficient manner.

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"They are very accommodating. Ron is fantastic. I shop..."

- SPITFIRE1RN72 Verified Customer

They are very accommodating. Ron is fantastic. I shop Donley Ford because of Ron in service. He always has a smile on his face and always glad to see you.

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"The transaction was perfect. Everyone was cordial and..."

- CULLERDOUG Verified Customer

The transaction was perfect. Everyone was cordial and polite, and helpful with the new technology. The car works great. We will be looking at Donley Fotd again.

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"Always a pleasure dealing with the service people...."

- henikman Verified Customer

Always a pleasure dealing with the service people. Appointments are convenient with my time frame. Work is completed within reason and at a fair price. Car is washed upon completion.

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"I have always had a great experience with Donley Ford...."

- CRAIG0266 Verified Customer

I have always had a great experience with Donley Ford. Whether it be sales, parts, or service. There are a lot of great people that work there!

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