"Always courteous and professional"
This is our third Herb Chambers Toyota, and - even though other garages and dealerships are closer to us - we continue to bring our van here for the quick, convenient and professional service. The service staff is always courteous and patient and provide honest assessments and wait times for whatever service is to be performed.
"A most pleasant, relaxed, enjoyable, experience!"
- Drs. Rosie & Sajed Kamal
Luke Johnson, after greeting us warmly, listened carefully and attentively to our particular questions and concerns about what we were looking for in a new car. He told us about different features of the cars we were considering, and thoroughly answered any questions we had. Luke brought us to actually see some cars and explained the different features of them. Then he took us out for a test ride of the car we were most interested in, which is the one we did buy. We felt that Luke was really trying to help us get the right car for us. He was clear and concise in giving us the numbers of what the cost was for the car we wanted. We never felt rushed by Luke in making a final decision.
Then he referred us to Mark Cunningham to do the final transaction. Mark was also pleasant, clear and thorough about the additional options and their costs. And when we were ready to take the car home, Luke spent time with us sitting in the car enthusiastically going over the different features and how to use them. Luke also said we can feel free to come back anytime we want or need to if we have any questions about our new car. To sum it up, buying a car from Herb Chambers Toyota of Boston has been a very positive experience. We heartily thank Luke and Mark! And also the other staff who were friendly and pleasant to us, including Jaclyn, who answered the phone and gave me helpful information when I first called, and Michael, the manager, who greeted us when we arrived and referred us to Luke.
"Nice, honest service"
Great experience compared to Boch. Honest and fair. Very professional, did not overpromise and delivered on what they said they would. Would recommend this team to anyone.
"The 2018 Camry XLE is an outstanding car"
The car I received, a significant improvement over the prior year's model, had all the features I wanted and needed. The sales experience was terrific!
"Howie Reske made us feel like part of the family"
I have nothing but positive remarks for Herb Chambers Toyota of Boston. We had an overall fabulous experience from start to finish. The sales team was knowledgeable & efficient...... the service team took care care of a few small imperfections on the 2013 Juke I ended up purchasing and it ended up looking terrific, and Luke Johnson went above and beyond in getting the vehicle to me.
"very Baal customer "
Luke was very patient as I visited several times before purchasing. He listened to my requests, explained the options and helped me decide on the specific car. He honored his word as n price for the trade in.
"Buying a car"
Luke Johnson found the exact car that I wanted. He could not have been more helpful. He explained all the new features on my Highlander and told me to call anytime with questions.
"I had a wonderful time at Herb Chambers."
- Highlander the beautiful
I bought the car with confidence. And the sale sman:"Luke was a great guy. He answered all my questions" I consider Luke not only a salesman but also a friend throughout the the process of buying a new car for my wife. if I had to buy another car, I would go to the same location and to the same salesman.
Good job Herb Chambers of Boston! Thumbs Up.
"Exceptional service. Easy to work with salesman."
- Cecil Piya
We had a great experience at Herb Chamber's buying our first brand new car. Luke Johnson was not only an incredible salesman, but also very knowledgeable about the cars he was selling. But most importantly, he was approachable and made it a priority to help us find the best deal. Before this, we had put with several shady salesmen at other dealerships. So it was very refreshing to work with Luke, who was extremely transparent from the moment we shook hands. He gave us precise information on what products he had to offer, and was able to clarify any confusions we might have had. As a result, making a decision was made extremely easy for us. While negotiating the price for the car (and our trade-in), Luke put in extra effort to get us a deal that we were content with. At the end, we got exactly what we wanted and feel that we got a fair deal for the quality we wanted. The car delivery service was also very efficient.
Overall, we were highly impressed with the service, and would strongly recommend this place (and salesman) to others.
"World Class Experience!!"
- Vicki - Happy Edge Owner
I drove from Enfield,CT to look at a used Ford they had for sale, it was exactly as described in the phone call, not like other places we had been! The friendliness and character of Doug and Luke was remarkable, and their attention to customer satisfaction far exceeded other dealerships we had been to. I would highly recommend them to anyone, honestly!
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