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Luther Representative
Luther Representative at Luther Family Buick GMC
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Luther Representative

Guest Relations

Luther Family Buick GMC

3202 36th St S
Fargo, ND 58104

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4.9
25 Reviews
4.9

25 Reviews

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25 Reviews of Luther Representative

December 05, 2023

Dealership Rating
Employee Rating

Service was great, was in and out in the advised time, always helpful when a guy pulls up More

by DOUGCOTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andrew Gorby

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Dec 06, 2023

Luther Family Buick GMC responded

I cannot thank you enough for this glowing review of our service center, Doug! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Nathan Loose | nathan.loose@lutherfamilybuickgmc.com | 701.356.7100

November 10, 2023

Dealership Rating
Employee Rating

First time buying here and was satisfied with the whole experience from sales to the finance More

by mamtlm98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anita Hetler, Mark Carlson , Andrew Gorby

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Nov 13, 2023

Luther Family Buick GMC responded

Thank you so much for taking the time to let me know how happy you are with your experience! Feedback from you is one way I know we are achieving our goals. Let me know if I can assist you again! Sincerely, Nathan Loose, Internet Manager

July 19, 2023

Dealership Rating
Employee Rating

Lack of customer service. Felt very awkward in the service bay even though i had an appt. No one said anything to me when i arrived. 10 min. Until one nice lady came up to me More

by frestyl06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Samantha Berghorst, Corey Berghorst, Robin Tollefson

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Jul 21, 2023

Luther Family Buick GMC responded

I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

Jul 21, 2023

frestyl06 responded

Hello. I was not very pleased. I have had a handful of different vehicles in the past all bought through Corwin. They have some of the worst customer service. But when i purchased my vehicle from luther i was so happy to be done with corwin. Your sales team rocks. 10 out of 10. When i arrived for service. I did not feel the same appreciation. I was the only vehicle in the bay at the time. There were 3 people in the service bay drive in and no one wanted to make eye contact or even say hello someone will be right with you. Almost like it wasnt their problem. I work in customer service. I shouldnt feel awkward coming to a place where i have an appt. Whoever the girl working out there is. She gets it and was very pleasant to work with. Get my truck serviced. When it was finished and pulled back into the bay I Asked the guy what the issue was. They proceeded to tell me there was no issue and everything was working as it should. So i walked over to my truck to inspect myself. Only to see the truck leaking fluids all over the service bay. I inform my service consultant the issue is still an issue. He then tells me this is normal and will leak a little. Without even leaving his chair or looking at what i was talking about. This is when i got upset. I then asked him to come and look at it and tell me when it was going to stop. It was then determined it was very much still an issue. I asked how long it would be to get the parts ordered. And when i could get this resolved. I was told they would look into this issue and get back to me. I still have not received a call back on when the parts will be in and when i can get my truck fixed. Im not looking to get people in trouble or cause problems. But I shouldn't have to call the dealership a week later for an update and still no service date for a vehicle that is under full warranty. I appreciate you getting back to me.

March 25, 2023

Dealership Rating
Employee Rating

Every time I’m there things go OK they always come up front with stuff, so it always play some easy and fast . More

by Sarahnarloch93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robin Tollefson, Paul McDonald , Patrick b . ,Andrew..

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Mar 27, 2023

Luther Family Buick GMC responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 07, 2022

Dealership Rating
Employee Rating

Very pleased with the service I was given at Luther. Will continue being their customer. More

by NELSONTL56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robin Tollefson, Robb Reierson, Paul McDonald, Larry Mitchell

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Dec 09, 2022

Luther Family Buick GMC responded

Thank you for your kind words. I feel our service department is what makes Luther Family Buick GMC special, and reviews like yours help me to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and I look forward to seeing you for your next service appointment. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

August 06, 2022

Dealership Rating
Employee Rating

It was a pain free and fast service. We purchased the new vehicle from Dale, he was a pleasure to deal with. More

by dddieter2003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dale Amsbaugh and Patric Boyle

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Aug 09, 2022

Luther Family Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. I strive for 100% customer satisfaction for each and every experience and I hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 09, 2022

Dealership Rating
Employee Rating

They were a pleasure to deal with and get our new vehicle from. The salesperson was very knowledgeable about the vehicle and was nice to work with on our purchase. More

by Jordan
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Samantha Berghorst, Tony Emmerich , DAS Admin

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Jun 10, 2022

Luther Family Buick GMC responded

Your kind words and fantastic review are greatly appreciated! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 04, 2022

Dealership Rating
Employee Rating

Good deal, good service, 👍 friendly. Good place to buy. I am quite satisfied. Didn't take all day. More

by chiplarkin
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anita Hetler, Troy Weist, Samantha Berghorst, Tony Emmerich

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Jun 07, 2022

Luther Family Buick GMC responded

Thank you for writing this amazing review for our team! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

March 28, 2022

Dealership Rating
Employee Rating

Everyone was so friendly and helpful. Our salesperson Matt was a pleasure to work with and made this purchase and experience fun. Can’t say enough good things about the level of knowledg More

by barutt85
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Carlson , Matt Van Keulen

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Mar 30, 2022

Luther Family Buick GMC responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

January 07, 2022

Dealership Rating
Employee Rating

They were very helpful I answering questions they was ready upon arrival the sales person answered every question I had he had definitely done his homework More

by Twinwin2020
Customer Service
Recommend Dealer
Yes

Other Employees Tagged: Evan Kasson

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Jan 10, 2022

Luther Family Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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