MM Ross | Page 9

Ford-F150 Magma Red Daniel was knowledgeable and very friendly. Went out of his way to make sure the truck we leased was everything we wanted. It is always a pleasure to Daniel was knowledgeable and very friendly. Went out of his way to make sure the truck we leased was everything we wanted. It is always a pleasure to see MMR. He made sure we were well taken care. Can't say enough about MMR! Joe in finance was great had us out quickly. Love that! MMR, Daniel, Joe and Jeff were awesome! More

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Positive Buying Experience. This is our third new auto purchase from Five Star Ford all of which has been handled by Alfred. The 2018 Explorer that we wanted was not in inventor This is our third new auto purchase from Five Star Ford all of which has been handled by Alfred. The 2018 Explorer that we wanted was not in inventory but Alfred continued to search other dealers. He eventually found the one we wanted and made a trade in order for us to get it at Five Star. All aspects of the purchase experience was very positive. It was once again a pleasure to work with Alfred. More

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Outstanding Customer Service 2/19/2018 I am writing to let you know how much I appreciate the outstanding customer service that I received last week. I visited Five Star Ford d 2/19/2018 I am writing to let you know how much I appreciate the outstanding customer service that I received last week. I visited Five Star Ford dealership to purchase a new car, the same day that I totaled my vehicle. The employees I interacted with, especially Danny Trauth (sales) and Gary White (management), were very knowledgeable about seemed genuinely interested in helping me find exactly the vehicle in the price range that met my needs rather than just being focused on making a sale. Because of their efforts, I was able to find exactly what I needed in the price range I wanted and I am very satisfied with my purchase. I will continue to visit your dealership in the future, as well as recommend it to others. Please let Danny and Gary, as well as the other employees in the dealership, know that their efforts did not go unnoticed. Five Star Ford has put together a great team that makes customers feel respected and valued. I look forward to working with your team again in the future. Sincerely, Shawn A. Bradford More

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Above and Beyond Thanks to MM and Rick for getting our new vehicle to us. After a rough start elsewhere, Rick got the process back on track and quickly delivered on e Thanks to MM and Rick for getting our new vehicle to us. After a rough start elsewhere, Rick got the process back on track and quickly delivered on everything he said he would do. Everything. If you want to work with a truly customer service driven professional, you need look no further than Rick Dike. Grateful for his efforts and will recommend him to anyone who asks. Also thanks to Will and Jimmie for their assistance along the way. We love our new loaded Escape, and appreciate the efforts of all involved in getting the job done. More

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Best ever This was the best car buying experience ever. Jim went above and beyond. I told him what I was looking for. He found a car still being serviced and l This was the best car buying experience ever. Jim went above and beyond. I told him what I was looking for. He found a car still being serviced and let us test drive it. It was just what I was looking for. More

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Best Experience Every Time I Buy From This Dealership! My car buying experience was nothing short of exceptional! I have much respect for the astounding efforts put forth by John, Jerry and MM. These gentl My car buying experience was nothing short of exceptional! I have much respect for the astounding efforts put forth by John, Jerry and MM. These gentlemen go above and beyond their job titles to create a long lasting relationship with their customers. A noteworthy expression of gratitude to Jerry who went out of his way to teach me how to drive a manual Mustang. Although I didn't qualify, it was still a very memorable moment! A special thank you to John as well for all the strings that were pulled to get me into something affordable and dependable. Five Star Ford is the only dealership I would recommend to anyone looking for their next vehicle! More

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Great Car, Great Dealer This past week I had the pleasure of purchasing a brand new Focus ST from Carlos Hernandez. Let me start off by saying Carlos did a fantastic job of h This past week I had the pleasure of purchasing a brand new Focus ST from Carlos Hernandez. Let me start off by saying Carlos did a fantastic job of helping me find the right car for me and showing me everything I could possibly want to know about my new vehicle. After Carlos helped me pick out the perfect vehicle he went to work getting me an awesome deal and making sure I was completely in the loop during the entire process. After we agreed upon everything I was introduced to the new car sales manager G-dub, Gary White, who helped reinforce my decision to do business with this fantastic dealership. He made sure that I was completely satisfied with my experience thus far and made sure that I knew if I needed anything he would get it handled. Next I was introduced to Sam and Will who hooked me up with a great deal on professionally installed window tint, which is a necessity in TEXAS IMO. Finally I had the pleasure of finishing the deal up with Tut Edwards and MM Ross back in the finance department. Tut helped go over everything me and Carlos had already discussed and made sure I fully understood the car deal. They got me a great rate and hooked me up with an awesome extended warranty for the duration of the loan and GAP coverage for piece of mind. Overall this experience couldn't have been any better. This is the 5th car my family has purchased from the great guys and gals down at Five Star, and we wont buy anywhere else at this point. You cant go wrong doing business with this great organization. More

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Proficient at assisting customers and responding to basic Proficient at assisting customers and responding to the basic needs of the consumer. Friendly and personable, great at explaining the financial terms. Proficient at assisting customers and responding to the basic needs of the consumer. Friendly and personable, great at explaining the financial terms. The finance manger is great MM.ROSS thanks ! More

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Five Star Ford Experience Upon entering into dealership located in North Richland Hills, I was met by John Little. I related to John that my wife and I were looking for a new F Upon entering into dealership located in North Richland Hills, I was met by John Little. I related to John that my wife and I were looking for a new F250. John took alot of time showing us their inventory and without the pressure to purchase, my wife and I decided to purchase a 2017 F250. John introduced us to David Hill who made financing the vehicle extremely pleasant. David's personality and the music playing in his office made us feel that we chose the right dealership buy the what we were looking for. I also would like to thank MM, William aka "Dollar BIll" & "Big Fellow" Sam for enhancing our experience at Five Star Ford in NRH. However, without the initial experience we recieved from our wonderful salseperson John Little, we possibly would not have made the purchase. Thanks John keep doing what your doing!!! More

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Simply Amazing! The folks over at Five Star Ford in North Richland Hills are just the best. My purchase was handled by Rick Dike, the sales manager, David Hill, the f The folks over at Five Star Ford in North Richland Hills are just the best. My purchase was handled by Rick Dike, the sales manager, David Hill, the finance manager, and MM Ross, the finance director. These guys are not only extremely knowledgeable about the vehicles they're selling, they're also very understanding of the fact that not everyone can have an 800 credit score and $25,000 to throw down as a down payment. I'm a business owner that uses these trucks very extensively and they were willing to work with me. They were able to get me into a brand new F-450 despite less than stellar credit. I couldn't be happier and I will definitely be returning to this dealer for future vehicle purchases. More

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