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Schaumburg Kia
Schaumburg, IL
2,734 Reviews
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2,734 Reviews of Schaumburg Kia
March 11, 2024
DO NOT PURCHASE A CAR HERE UNLESS YOU WANT TO BE SOLD A LEMON, HAVE YOUR CREDIT DESTROYED AND BE IGNORED BY STAFF/MANAGEMENT. THIS HAS BEEN THE WORST EXPERIENCE EVER!!! I was sold a car with engine failure LEMON, HAVE YOUR CREDIT DESTROYED AND BE IGNORED BY STAFF/MANAGEMENT. THIS HAS BEEN THE WORST EXPERIENCE EVER!!! I was sold a car with engine failure and have been jacked around regarding my refund and loan cancelation. I had the car in my possession for ONLY 2 DAYS! I did not receive a call from anyone durning whole ordeal with them. No one called to notify me of the problems. I had to reach out to them MULTIPLE TIMES. The service department informed me of the cars engine failure and said the sales team is working on a resolution. Aftes many days straight of calling and being transferred to wrong departments and leaving voice-mails, i still had no one contacting me. Almost two weeks to the date of purchase I walked into the store to see the sales managers eating girl scout cookies and chatting about golf behind the desk. Not once did a Manger even try to speak to me. I demanded a full refund and my loan to be canceled. 1 week had went by with many calls and visits to kia and even to the ford corporate office I finally received my refund check. Now two weeks have gone by and they still won't cancel my loan. Absolutely ridiculous and utterly disappointing. More
by Alecia
Employees Worked With
Joe perry, Bill Brennan, Tyson Felder, , Ricky Perez, Anthony Longobardi, Aldo Rodriquez, MarK Robles
Helpful November 08, 2023
They try to hide how long they have had vehicles, they try to make you believe you have to have a recovery tracker that they put on all vehicles and charge you 500$ that you do NOT have to have,Manager An try to make you believe you have to have a recovery tracker that they put on all vehicles and charge you 500$ that you do NOT have to have,Manager Anthony was very rude and kept paperwork, over all worst car buying experience ever......Do not go here More
by Mark
Employees Worked With
Anthony Longobardi, MarK Robles
August 25, 2023
Found a Kia Sedona that looked like it would be a good fit for my family at the time. We needed an eight seat as we had a couple of foster kids added to our own then. Unfortunately , the internet price fit for my family at the time. We needed an eight seat as we had a couple of foster kids added to our own then. Unfortunately , the internet price was too good to be true. I was given a choice of not having the car sold to me or having to purchase extras. Wish I would have walked & paid the extra $5k for the Honda I looked at just before going over there. On top of that, this supposedly "certified pre-owned" well inspected vehicle has had a lot of minor (thankfully not major) issues. The little scratches I should have noticed before hand, and they did not give me a complimentary touch up pen (like I didn't just buy a car from them). The radio antenna pickup almost nothing. It's a good thing I listen to everything off my connected phone anyways, and the one country station my wife listens to does come in. The was a tiny chip in the windshield that repaired that they didn't point out. The engine when it idles doesn't sound perfectly smooth. And the biggest annoyance with it is that neither side door wants to fully close all the time (one side almost none of the time). This causes us to have to get out & bump them closed constantly. Overall this dealership will use underhanded tactics to lure you in & charge you more. And they will not be honest with the quality of the vehicle you're purchasing. Maybe some of the other sales members treat you better, but I would never purchase another vehicle from Bill Brennan. More
by JVHILBS
Verified CustomerEmployees Worked With
Anthony Longobardi, Todd Pruitt, Bill Brennan
May 29, 2023
They altered my contract without my approval or knowledge. Changing a contract without the approval of all parties is ILLEGAL. (Alter a Contract's Terms Before or After Signing It. https://www.l knowledge. Changing a contract without the approval of all parties is ILLEGAL. (Alter a Contract's Terms Before or After Signing It. https://www.lawyers.com/legal-info/business-law/business-law-basics/contract-modification.html). They made a fake receipt to hide the illegal changes on the original, forged my signature, slandered my name to BBB & Atty General. When I asked why I didn't see the things I'd negotiated for they wanted to call the police. I called for them. The police refused to come because they said "you did nothing wrong". I simply asked a question. They refuse to correct the altered documents (written in pencil after typing) or reimburse me for a second, extra plate fee which is even larger than the original plate fee. I have 7 witnesses to Manager Ricky Perez reducing the price by $1824. They all agreed simultaneously & unanimously. I was told the reduction was on the receipt but that was a lie. Mr. Perez went back on his word. I have hard copy original documents with his handwriting & his forgery of my signature wasn't very good. By these figures he insists on continuing to cheat me out of $2,299.00 I negotiated for but was not given. I've got my documents and copies of his which I'd be happy to show in court. More
by me2
Employees Worked With
Michael Mallory, Ricky Perez
May 15, 2023
Mark Robles was the rudest service advisor I have ever met. Please go somewhere else and save yourself the headache. This guy will be verbally abusive for absolutely no reason but to avoid dealing with cu met. Please go somewhere else and save yourself the headache. This guy will be verbally abusive for absolutely no reason but to avoid dealing with customers. Never in my life have I had such a poor experience. More
by Do not go here
Employees Worked With
Mark Robles, MarK Robles
April 24, 2023
There were No updates after the initial we have your car. Long wait for service completion. No loaners. I was promised a call back within an hour, and I never heard even five days later. Long wait for service completion. No loaners. I was promised a call back within an hour, and I never heard even five days later. More
by CREINGLASS
Employees Worked With
Salm manager service
March 25, 2023
This is the second time I have worked with Tiffany. I returned to Schaumburg Kia because of her. She is trustworthy and helpful. There was confusion about my paperwork, which she resolved in my favor I returned to Schaumburg Kia because of her. She is trustworthy and helpful. There was confusion about my paperwork, which she resolved in my favor with no questions asked. I highly recommend her. More
by VJB1948
Employees Worked With
Tiffany Tremmel, Jeremiah La Vow
March 24, 2023
Very easy and friendly team to work with. They made my new car purchasing experience pleasurable. Steve is very knowledgeable and friendly to work with. Definitely recommend this dealership. They made my new car purchasing experience pleasurable. Steve is very knowledgeable and friendly to work with. Definitely recommend this dealership. More
by Wesam
Employees Worked With
Steve Heinze, Anthony Longobardi
