Marc D'Ottavio
Marc D'Ottavio at Bay Ridge Subaru

Marc D'Ottavio | Page 40

Service Advisor

Bay Ridge Subaru

1819 Cropsey Ave
Brooklyn, NY 11214

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rated
919 Reviews

A Little About Marc... I have worked in multiple areas within the auto industry. Years In The Auto Field: 25. Interests & Hobbies: Fishing. First Car Owned: Chevrolet Monte Carlo. Dream Car Garage: Jaguar XJS.

not yet
rated

919 Reviews

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Dealership Experience

11 yrs, 7 mos

Industry Experience

36 yrs, 6 mos

Languages Spoken

English English

919 Reviews of Marc D'Ottavio

March 13, 2021

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Employee Rating

Nice team,I’m very happy with the service.They are very friendly and everything done on time.I hope everyone have the same experience. More

by pollo_u
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patricia Schumacher , Kiara Colon, Kayla Rodriguez, Alicia Sena, Sabina Triunfel

Mar 15, 2021

Bay Ridge Subaru responded

The nature of our business is to treat every customer the way we would want to be treated! We cant thank you enough for the excellent review and look forward to seeing you again in the dealership soon! Sincerely, Tom Ruggiero, Dealer Principal

March 10, 2021

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Super friendly staff, times and promises honored and work was always done professionally. Waiting room is very comfortable , which makes it a pleasure for service visit. More

by JAMIEHARFORD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Roy Malinov

Mar 11, 2021

Bay Ridge Subaru responded

Thank you for the positive review, Jamie. We’re so glad that our staff was friendly and able to help you quickly and efficiently. Have a great day! Sincerely, Tom Ruggiero, Dealer Principal

March 10, 2021

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Very friendly. Solid coffee. The waiting room was very Covid-safe with plenty of room. Car was ready 20 mins early. Thank you very much! More

by JOHNHONERKAMP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 11, 2021

Bay Ridge Subaru responded

Thank you for sharing your experience with us John! Our customers’ safety is our top priority, and we’re glad we could help you feel safe while your car was being worked on. Take care! Sincerely, Tom Ruggiero, Dealer Principal

March 10, 2021

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Employee Rating

Very welcoming and quick service. The waiting area was clean and a great place to hand out during my car service. Thank you! I will be back. More

by Andrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Grippo, Gerald Wactor, Andre Arzuza, Chris Malone , Kiara Colon, Peter Marconi, Cornelius Middleton, Kayla Rodriguez, Joseph Teti

Mar 11, 2021

Bay Ridge Subaru responded

Thank you for the 5 star review, Andrew! We’re glad our service department made you feel welcome while your car was being serviced. We appreciate your business and look forward to working with you again in the future! Sincerely, Tom Ruggiero, Dealer Principal

March 10, 2021

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Employee Rating

Great, The dealership made purchasing a vehicle easy, the only issue I had was that the sale person did not call me when he said he would, I had to reach out to him. I'm still waiting for him to contact me More

by AJGJPORT4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Andre Arzuza

Mar 10, 2021

Bay Ridge Subaru responded

Thank you for your feedback, AJGJPORT4. We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Tom Ruggiero, Dealer Principal

March 09, 2021

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The staff was very friendly, they were very through in explaining what was to be done on the car. Social distancing was clearly marked in the establishment. More

by KATHYKELLY811
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 09, 2021

Bay Ridge Subaru responded

Thank you for visiting Bay Ridge Subaru! We look forward to working with you again! - Sincerely, Tom Ruggiero, Dealer Principal

March 08, 2021

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Was a great fast and efficient service. The person that looked after me was very professional and knowledgeable and very easy to work with. Had a great experience overall. Thanks! More

by WARREN.RIZZI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 08, 2021

Bay Ridge Subaru responded

Warren, thank you for taking the time to leave us a 5 star review. We're so glad that everything went well during your service visit, and we look forward to working with you again in the future! Sincerely, Tom Ruggiero, Dealer Principal

March 08, 2021

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Great service, my 21-year-old outback got some love. The front desk was very friendly and honest with me on the price and service that needed to be done. More

by gearoto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patricia Schumacher , Kiara Colon, Kayla Rodriguez, Alicia Sena, Sabina Triunfel

Mar 08, 2021

Bay Ridge Subaru responded

We're glad to hear our service team got the job done! Thank you so much for choosing Bay Ridge Subaru for your service and we hope to be able to work with you again in the future! Sincerely, Tom Ruggiero, Dealer Principal

March 06, 2021

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Marc was very friendly and professional. The service to my vehicle was done pretty fast and with great quality. On my opinion, the price for TPMS diagnostics could be lower. More

by MSBALIN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Mar 08, 2021

Bay Ridge Subaru responded

We're happy to hear that Marc was helpful and quick in getting your car back on the road again. We appreciate your feedback and do hope to be able to work with you again. Sincerely, Tom Ruggiero, Dealer Principal

March 06, 2021

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Employee Rating

For 10 years I would have given this dealership an A+ but my final experience was unacceptable. I paid for drain to be cleaned and less than 24hours later my car was flooded with rain water. I found it unac More

by ervelay
Quality Of Work
Recommend Dealer
No
Mar 11, 2021

Bay Ridge Subaru responded

Hi ervelay - we apologize for your dis-satisfaction with our response time and events around your situation. Overall experience with our customers is important to us and thus the reason we spoke with you. We wish you the best and please know that we are here should you change your mind. Andrea Gerace Service Manager Andrea@BayRidgeAutos.com (929)379-5024

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