"Great Experience "
We traveled over an hour to work with Marc & Matt. They were great. All the information he provided was helpful, clear, and thorough. They were patient and willing to show us all types of cars, new and used. Wonderful experience. Thank you.
"I was sold a car with a broken engine"
I purchased a Kia Forte 2014 from Heritage Toyota about a month and a half ago. I just got my car back from the Kia dealership today from being repaired.
When I first looked at the car I was told that the reason it was so well priced was because it was off-brand. I took the car for a test drive and everything seemed ok. Marc ensured me the car was in great condition over and over again and when we finally settled on a final price I decided to purchase the car. I drove the car home and turned it on the next day to drive to work and an awful noise began coming out of the engine and even worse when the car accelerated. I took the car back to Heritage Toyota and they told me that the car is definitely not in good shape and it sounded like the internal part of the engine needed work. They then proceeded to tell me to go to the Kia dealership to get it fixed under the Kia manufacturer's warranty. It took a week and a half to get the car looked at and then approved to be fixed, and to also get me into a rental. I then waited another 3 and a half weeks to have a new engine built as the current one was ruined.
So in short I purchased a car from Heritage where they had Kia foot the bill to fix my car on my time with me having to run around back and forth trying to solve this problem. I feel like I was lied to and I shouldn't have to be a mechanic to figure out if a 3 year old car is going to need this kind of repair a day after purchase. I will not be going to this dealership in the future and I would not recommend it to friends or family.
"Needed a new battery"
I needed a new battery for my Tundra right away. I called the service department and immediately got an appointment that morning to have a new battery installed. I appreciate the quick service. This is just another example of why I keep coming back to Hertitage for service on my Tundra. Thanks again!!
"buying a Toyota sienna"
Marc was extremely pleasant and helpful,
Nice sense of humor , which is always a bonus.
Stayed late to help us , even though he had a party to go to.
He would be my first chose every time I am looking for a car.
"Excellent buying experience and follow up"
I had been looking for a vehicle for a while while I was trying to sell my current one. Marc at Heritage was patient while I explored all my options. He kept me in mind when different vehicles came onto the lot and never got frustrated when I wasn't ready yet. When the time came that I sold my current vehicle, Marc knew exactly what I wanted and provided me with several options that fit my needs. He worked very hard with his managers to help me get the best deal possible. I am extremely grateful! Christine was clear and to the point with the finance options at the end of the transaction. She wasn't pushy about extended an warranty or other options but did make sure I understood how each worked so I could make an informed decision. She was professional and didn't rush me through any of the forms. She answered all my questions and made sure I was comfortable.
"Swift, respectful & easy"
I really can't believe how quickly I was able to buy my new car. I had 2 trade ins, live an hour away and am short on time. They made it all come together with clarity and professionalism, so I could feel confident in the process and happy with the outcome. I am so pleased with the experience and my new 4Runner!
"Exellent overall experience "
This review is long overdue. I purchased two vehicles, a Highlander and Rav4, from Heritage last year. We worked with Marc Halliday and had just a great experience overall. Marc was so easy to work with and went above and beyond with both vehicle purchases. I had been dealing with Freedom Nissan prior to that, and had such a ridiculously horrible experience with Nissan (ended up as Lemon Law for multiple transmission failures on a 2013 Pathfinder, and the Nissan dealership was awful). The contrast of environments between Heritage and Freedom Nissan is so dramatic - I would HIGHLY recommend Heritage to any of my friends and family. Every step, from purchase through service, is well thought out and never felt "pushy" in any way. I've purchased 8 vehicles as an adult in three different states and my experience with Marc at Heritage was the best I've had.
"Excellent service. Highly recommend checking them out"
Heritage's website was excellent and allowed me to narrow down the list of cars I wanted to check out and drive. Once I arrived on site, Marc made the car buying process easy and quite painless. We were able to strike a reasonable deal on a certified used vehicle within a few hours and I was able to enjoy the rest of the day.
Great experience- They were very flexible with my schedule. Everyone was helpful, friendly, and knowledgeable from Ed via email, to Marc in Sales, and Nick in finance. Love my RA4. Thank you- K
Other Employees Tagged:
"purchased a previously owned SUV"
Mark assisted us with this purchase. He was calm, organized and always available. His approach was pleasant, relaxed and considerate. He allowed us to ask questions and take our time.