Marcos Morales | Page 4

The service was prompt. Parts were secured promptly and most importantly they check on the warranty which also covered the item. most importantly they check on the warranty which also covered the item. More

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Excellent Customer Service! The entire experience went very smooth. Marcos was Fantastic! I would definitely purchase another vehicle here and refer my friends! Marcos was very detailed in explaining th very smooth. Marcos was Fantastic! I would definitely purchase another vehicle here and refer my friends! Marcos was very detailed in explaining the vehicle and the entire process. More

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EXCELLENT SALESMANSHIP FROM MARCOS MORALES. EXCELLENT PRODUCT. WONDERFUL BUYING EXPERIENCE FROM THE WOODLANDS MERCEDES BENZ PRODUCT. WONDERFUL BUYING EXPERIENCE FROM THE WOODLANDS MERCEDES BENZ More

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We are on our second car from this dealership and there is no doubt they will be selling us the next one. Would not have it any other way. They have treated my wife and I so well on every single visit. Mar is no doubt they will be selling us the next one. Would not have it any other way. They have treated my wife and I so well on every single visit. Marcos Morales is a fantastic sales client advisor and has always taken care of us. We absolutely love MB of the Woodlands. More

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Amazing Service !!! Keep doing what you are doing because your staff was amazing and friendly. your staff was amazing and friendly. More

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A dealership where an appointment means that the work starts shortly thereafter. Very comfortable and engaging waiting area. Very impressive that every employee that I came in contact with greeted me starts shortly thereafter. Very comfortable and engaging waiting area. Very impressive that every employee that I came in contact with greeted me and smiled! For sales, Marcos is one of the easiest people that I have worked with in purchasing an auto. More

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The best dealership I have ever visited. I can’t imagine going anywhere else now! I love Mercedes Benz of the Woodlands. going anywhere else now! I love Mercedes Benz of the Woodlands. More

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I have been servicing my three MBs here and as usual service has been great, timely and comprehensive. Very attentive folks. Keep up the good work! service has been great, timely and comprehensive. Very attentive folks. Keep up the good work! More

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Pleasant transaction all the way! Definitely had a good experience and happy with the outcome. Definitely recommend The Woodlands team. Thank you so much for such great experience. experience and happy with the outcome. Definitely recommend The Woodlands team. Thank you so much for such great experience. More

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I had a very disappointing experience at MBOTW. In 2016, I purchased a brand new G63 when the dealership was fairly new and had an excellent experience. When I decided to purchase the new G63 I decided go I purchased a brand new G63 when the dealership was fairly new and had an excellent experience. When I decided to purchase the new G63 I decided go back to MBOTW again even though I don’t live near their location. I was told there was a 1.5 - 2 year wait list to order the G63 so I got on the list and patiently waited. When I finally ordered I was told that the G63 is now selling for $40K over MSRP. They never told me when I got on the wait list that they would be changing the price of the car by the time I got to order two years later. Had I known this, I would have picked any other Mercedes dealership in Houston because they are not charging over MSRP to their wait list customers (I called all to confirm). It took 5 phone calls and the course of a week to sort out this issue. At one point, one of the managers I spoke to offered to sell it to me for $20K over MSRP instead! I finally talked to the General Sales Manager who was very apologetic and said they would honor the original pricing (MSRP). Then, 3 months later, the car arrives and come to find out they installed silver brake calipers even though I ordered red. The salesman told me that the factory ran out of red calipers so they just put on what they have (other dealerships have told me this is false information). I went through all my emails and confirmed that I did in fact order red brake calipers per the order sheet I approved. A later email I found had the order codes from their end and showed that the salesman incorrectly ordered the calipers to be silver. After asking the salesman about it he had the service department call me who offered to replace the brake calipers for $2,000 per caliper! It’s quite disappointing that they made a mistake on their end but I was having to bear the cost and they made no attempt to rectify the situation. Long story short – This is not the kind of experience you want when spending $180K on a car after waiting two years. Order at another dealership so you don’t have to worry about the price changing on you and your order coming in incorrectly and having no recourse. I am giving them 2 stars since they ended up honoring the MSRP price in the end. More

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