Marcus Gordon

I was looking for a minivan. Initially, Burleson tried get an additional $1299 as dealership addons which I worked thru get that off. I did not realize that dealerships from Bur Initially, Burleson tried get an additional $1299 as dealership addons which I worked thru get that off. I did not realize that dealerships from Burleson and Arlington are from same owner until late in the process. I got 2 quotes, one from each dealership. Surprising that both were trying to outbid each other. Greg and Marcus took a $500 deposit without any agreement indicating it was a non-refundable deposit. Interesting that Arlington did not ask for a deposit. I paid the deposit in Jan. I had to travel internationally in Feb due to a family medical emergency. When I came back things had changed for me and I did not want to pursue the purchase. I asked for refund and Greg has not responded to my email. Marcus via text is saying the deposit will not be refunded. There was no agreement verbal or written that the deposit is non-refundable. I am really disappointed with the lack of empathy or customer relationship from the folks at Burleson Toyota. Please be cautious working with this dealership. More

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shelby and marcus helped me out pretty quickly and we’re not too pushy, dealership on the other hand could’ve been better as far as turnaround time getting vehicle ready not too pushy, dealership on the other hand could’ve been better as far as turnaround time getting vehicle ready More

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Marcus was very patient with me trying to order a Toyota when all I’ve ever driven was GMC. Not knowing the Toyota trims or even how the interiors are fashioned, made it very hard for me to decide sight uns when all I’ve ever driven was GMC. Not knowing the Toyota trims or even how the interiors are fashioned, made it very hard for me to decide sight unseen. He worked very hard and finally found a car that when delivered seems to exceed all expectations. More

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Marcus Gordon is my salesperson. He is forthright and I couldn’t have asked for a better experience! I wish all my car purchases were this great! He made the experience very easy!! He is forthright and I couldn’t have asked for a better experience! I wish all my car purchases were this great! He made the experience very easy!! Thanks Marcus! More

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Excellent customer service very friendly advisors. Always asking if you need anything while you are waiting. very clean Always asking if you need anything while you are waiting. very clean More

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Extremely knowledgeable of the vehicles he’s selling. Professional, patient and polite. He’s a Family man and shows it with his attitude and personality. Professional, patient and polite. He’s a Family man and shows it with his attitude and personality. More

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This dealership is sensational Marcus Gordon will help you any way he can to make your car purchase a success. The dealership is family friendly and no pressure to purchase. This is my 4th car I bought fr you any way he can to make your car purchase a success. The dealership is family friendly and no pressure to purchase. This is my 4th car I bought from him and it is always a joy More

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After looking around for the perfect car every dealership had an extended wait period and didn’t appear very interested in our business unless we took a car that was was on their allotment. However when we had an extended wait period and didn’t appear very interested in our business unless we took a car that was was on their allotment. However when we contacted Toyota of Burleson (Marcus) was very helpful. He even stayed late to ensure we got the car we desired. More

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John Meeks was extremely helpful and knowledgeable when it came to helping me look for a vehicle. it came to helping me look for a vehicle. More

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Great experience! Abby and Marcus were very courteous and helpful in getting the exact type of car I wanted. I was provided continuous updates and they really could no Abby and Marcus were very courteous and helpful in getting the exact type of car I wanted. I was provided continuous updates and they really could not have been nicer. They were also patient in helping me through the process. Also, when comparing deals at different dealerships I believe Family Toyota operates with a high level of integrity. I would definitely consider purchasing from this dealership in the future. Thanks. More

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