"Great intro, confusion & lack of communication to get it hom"
- Drove from SE CT to buy my first
I was introduced to your dealership when I went online for a car, connected with Margarita and had all my questions answered. We basically did everything over the phone and that was a huge help since I drove over an hour to put down money and start paperwork. I met a salesman at the door who knew I was coming but I didn't understand how you all work so I was a little put off to not meet Margarita right away. Dimitry was fine and answered all my questions. As I needed time (3-7 days) to wrap up the sale of my old car, I tried to make changes to our original conversation via email. When I arrived at the dealership to finish with Rodney, none of the email notices were communicated and I was put off. As I was getting shown through my new car I was kind of shocked to see my salesman leave for the night before I left. Granted I needed a few minutes to figure something things out before I started driving home during rush hour and I was there after the dealership closed, but I was literally the last man standing, aside from someone who drive on the lot to look around. It was alot of shuffling between people and some important (to me) aspects were lost in that shuffle. Love the car. Loved the introduction to the dealership by Margarita. The rest of the process felt pretty average.
"Had a great experience"
Sadly, my old Subaru was getting up there in mileage, so it was time for a new car. My parents had had a good experience buying from this dealership and there was a used car in stock I wanted to test drive. Between a special promotion and the generous trade-in they gave me for my old car, I was actually able to get a new Subaru for not much more than the used I initially came to view. Dmitriy was very courteous and helpful and did not pressure me to buy anything out of my price range. They were able to get me my car that day, and so far I am loving it! Would definitely come here again.
"Always a great experience"
- Mike Harris
Purchased our second Subaru from Premier. Last time a 2011 Baja Sport, this time a 2018 Crosstrek Premium. We've always despised the new car purchase experience. Until Premier. Here the very well-trained sales folks don't sell cars - rather they help the customer but the car that they like, want, need. Sales associate Dmitry made the whole buying process smooth and easy. Business manager Rodney closed the deal with us quickly and easily - all paperwork ready to sign. He presented us with a recommendation for an extended warranty customized to our specific needs and applied NO PRESSURE when we decided not to buy it. Our new car came out of the service department spotless and Delivery Coordinator Paola gave a thorough explanation of the operation of the car and all the bells and whistles. Premier offers great customer service, great 'bedside manner', excellent product knowledge on everyone's part, all coupled with an excellent product.
"Wonderful experience "
Shopping for a car on my own as a woman seemed like it would be a daunting task. I ended up having such a great experience.
From the moment I set foot in the showroom and met Ted, my salesman, everything fell into place. He listened to my wants and needs and educated me on the different options.
I can’t believe how easy and simple the whole experience was.
"Excellent service = excellent experience!"
I couldn't be happier with my car buying experience at Premier Suburu. I had done a lot of research and had it narrowed down to a few similar small SUVs and the Outback. The TrueCar website led me to the Branford dealership for a test drive. Dmitriy was incredibly helpful and informative. He answered all of my questions. He also put me at ease. I fell in love with the 2018 Outback immediately as soon as I drove it, but I still had a few other test drives set up. Dmitriy and sales manager Scott didn't push me - they simply let me know what the next steps would be if I decided on the Outback. I was so sold on the Outback, in part because of the service, that I came back in a few days to go over the numbers and picked up the car later that week. Again, the service was exceptional. Rodney walked me through my financing options, answering all of my questions about specific costs. And the tutorial Andi/Paola offered on the car was very thorough. As a communications professor, I can't help but grade my experience. Everyone at Premier earned an A!
"New Family New Car"
We couldn’t be happier eith our new car. Nelson was bery attentive, knowledgeable, professional and easy to talk to. They exceeded our expectations and got us the car we wanted for the right price.
"Purchased our 5th Outback! (Our 6th Subaru.) "
All were very nice and professional at this dealership. Our only disappointment was having to wait a week to get our car (since they had to wait for Motor Vehicle to provide the title. ) Once we were able to take delivery of our 2017 Outback, everything went smoothly.
"Second Subaru Outback"
Bought a 2016 Outback limited in 2016. Loved that car! However, zero percent financing lured my wife and I back to investigate the 2018 Touring model. Initially we contacted Margarita Martinez via the Internet and she whetted our appetite with rapid and accurate information. Upon arrival at the dealership, Ted Astarita was as pleasant, accommodating and as interested in our wants as any professional could be. We looked at a fully loaded Outback Touring and it was as beautiful and functional as our 2016 and even had added features! The trade in and sale was fair, quick and painless. Rodney pushed papers about and got the required signatures in record time.
All in all it was obvious the staff at Premier know their business and treat customers well.
If I ever buy another Subaru I will certainly start the process at Premier.
"Another Pleasant Transaction"
Purchasing my fifth Subaru from Premier was simple, fair and satisfying. Dmitriy explained everything fully, Scott offered a reasonable monthly payment and Rodney made it all happen with a few clicks of his keyboard.
"Second time at this car dealer"
I was impressed with the level of hospitality and the level of service. Friendly and professional staff. Looking foward to working with you in the future.
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