"Treated me like a new car purchaser, though I bought a..."
Treated me like a new car purchaser, though I bought a used, off-brand SUV. A great experience with Brad Broughton, salesman. When it comes time for a replacement, I'm coming back.
"We knew soon as we walked in that this was a place we..."
We knew soon as we walked in that this was a place we would like to purchase from! We are car shoppers and we’ve dealt with quit a few dealerships and this one was very classy and Professional! Mark was great he really made us feel welcome and appreciated! So thanks for the great experience and we will refer this dealerships!
"Quick and easy purchase of a vehicle I love!"
I contacted this dealer about a specific vehicle I thought I was interested in. They were quick to reply and set up an appointment to see the car I saw online. However, when I got there, the car was not quite right for me. The salesman helped me find a vehicle better suited for me and I LOVE it!! Everyone stayed late on a Friday night to help me wrap up the paperwork so that I would not have to make another trip out there since I was coming from an hour away. I was also able to return my leased vehicle there which made my life easier too! Thank you so much for a pleasant experience!
"I worked with this dealership remotely, and was impressed..."
I worked with this dealership remotely, and was impressed with how everyone worked as a team. Initially I worked with Mariama, and she connected me with Mark in sales. Mark was very helpful and Dale helped make sure everything went smoothly with the logistics of my purchase when Mark was out of the office a few of the days. I did feel some frustration with the finance department because I decided to forego some of the extra warranty coverage, and it was easy to tell the person I talked to was unhappy with my decision. I get that this person was trying to sell a product he believes in and stands proudly behind, but felt this individual could have done a better job of being less aggressive and more respectful of my choice. Other than that, my experience was wonderful and I would definitely do business with Infiniti of Naperville again!
"My salesman, Joe Peter was amazing. He made the..."
- Lorri O
My salesman, Joe Peter was amazing. He made the experience of buying a car less intimidating. I appreciate his patience and quick responses to any questions. Everyone is very friendly and professional.
"Mark’s service was excellent. I was to meet with another..."
Mark’s service was excellent. I was to meet with another salesperson but he was not available. Mark stepped in and was forthcoming and pleasant. Mark and Joseph in the Finance Department were exceptional, hospitable with our children and patient while facilitating our purchase well after their closing hours. I was pleased with their professionalism and hassle-free experience!
"This dealership is a great business to work with. If you..."
- Kendal C
This dealership is a great business to work with. If you speak up with reasonable concerns, they will make it right! I was able to work with Shane and Jim for a used vehicle. There were some minor issues I noticed AFTER making the sale. Shane and Jim worked with me to make sure I was treated fairly. I value their efforts and appreciated the loaner vehicle in between a service visit. I highly suggest Infiniti of Naperville for a great place to buy a vehicle.
"Adam was very straightforward and answered all of our..."
Adam was very straightforward and answered all of our questions. We were very happy with our experience at Infiniti with Adam and everyone else at the dealership.
"Professional and Courteous"
Mariama and Dan were professional, courteous, and a pleasure to work with. I wouldn't hesitate to buy another car from here in the future.
"Great out of state experience "
I am from KY and purchased this vehicle after not even driving it. I asked for, and received, lots of pictures and had lots of questions answered. I even had my QX60 delivered (for a fee). Miriama and Joe were patient with me through the process. Thanks again for all your help!