"Accommodating, fast service"
Accommodating, fast service...good customer experience ... the crew made sure i was in my new car in a timely fashion. Good product and fair price.
"One of the best buying experiences ever!!"
My family and I have known and have been dealing with Derrick Pendergrass for 12 years now. You couldn't ask for a more open, honest, friendly and customer oriented person to deal with. This was our first experience with Richmond Ford West and Derrick is the reason we were there. His drive to put the customer first is evident in everything he does.
We couldn't have asked for a better buying experience. Everyone there is friendly, courteous and went out of their way to make our visit as pleasant as possible. The sales and finance group actually stayed well past closing to work out the deals for my sons' vehicles. It's hard to find that kind of dedication and customer service these days.
It's safe to say we are Richmond Ford West customers now.
Thank you very much Derrick, it was an extreme pleasure working with you again.
"Listened well and found me what I was looking fie"
I had a great experience at Richmond Ford West. Extremely high levels of professionalism and they offered me the used F-150 I was looking for at a very fair price. I felt like they were my advocate throughout the entire process. I'll be back again!
"Best dealership I've been to"
Very friendly staff! They work hard to get you into the car you want and made my first car buying experience smoother than I thought it would be. I love my California special! Thank you Jc, Derrick and Marino for making it happen!
"They are lucky to have Steven"
My overall experrience was OK. Steven was really the best reason to purchase a car. The sales process was a little lengthy. I would have liked to spend less time sitting around waiting for them to take my money.
Steve is great and really made me feel like he was in my corner. I would do business with him again.
- Dave sluder
I brought my truck in for a few extras, spray in Berliner, paint protection, and interior treatment. Joey was outstanding ! I would give him a ten star review if I could.i was treated like family there.I saw jay Dunn my super salesman and merino Gonzales the finance guru. They both remembered me even though I bought my truck three months ago.i had a minor problem that required servicing Patrick was extremely helpful too!thanks guys....from dave sluder
"Great experience. Fairly seamless. All persons helpful"
- Cool girl
From the moment I called to when I went into dealership everything was fairly easy. The car was ready to drive and Derrick answered my many questions. The deal didn’t take long. I live almost 2 hours from dealership so I asked for the car to be delivered to my house which was done the next day. This was 1 day earlier than promised. Derrick was pleasant, knowledgeable, and hard working. The other folks that personally helped me were Stephanie (over phone), Marino, & Matt. Also maybe the sales manager (can’t remember his name. I would give all of these people more that 5 stars.
"Justin Turner, Thank You!"
Justin, was simply amazing from us "just looking" to the negotiations stage and to the end the purchase!
He was professional and overall a nice young man! Thank you for a stress free car purchasing experience! Marino in Finance is the best of the best!!! Informative, fast and effecient!
Joey in service and products was wonderful. Thank you all! Good luck with the end of summer sales! Look forward to seeing the new show room!
"Great Sales and Customer Service"
I couldn't be more pleased with the sales staff and my experience at Richmond Ford West.
Jeannine helped me find the prefect ride and worked to offer me the best deal possible and one that fit my budget. Still today if I need any help, she's a only phone call away.
Joey, walked me through every detail of care for my new ride and went about and beyond expectations to make sure I was satisfied with my purchase.
I walked into Richmond Ford West already being financed through my Credit Union, Marino was able to find me a much better interest rate through Ford Financial, which helped save even more money!
My vehicle was used and had a few imperfection, but with the help of Marvin, Jeanine, and Joey, they all made sure that those imperfections would be remedied.
Thanks to all of you for your help with my new Explorer, I love driving it! It looks great thanks to the protective coating they put the interior and exterior, with a warranty that will continue to make it shine for years to come.
I will recommend Richmond Ford West to everyone who's interested a new or used vehicle and will be back for my next ride.
"Another vehicle bought from Richmond Ford and JonCarlos"
Jon Carlos was able to find the EXACT vehicle my wife and I wanted. Price was fair and little negotiating was needed. Since 2009, we have bought 8 vehicles from Jon Carlos and Richmond Ford. Marvin as always was great to deal with as was Marino. All in all we are very happy with our purchase and look forward to making many more with Jon Carlos.