"They really do give 5-Star Service!"
I had a great experience at Mercedes-Benz Laguna Niguel. Not only was it an easy process, they treated me like a VIP and made the process fun as well. I love that they took the time to wash my car before I drove it off the lot, so it sparkles even more. Thanks for giving me a great experience, Duke! I'd recommend this dealership for anyone looking to buy a used or new Mercedes.
"Excellent customer service"
He was very professional and friendly. It was the good experience. He was patient and kind . He had a great attitude with us.
Thanks Mark Hansen
We recently purchased our second Mercedes
from the Laguna Niguel dealership. Both times
we have had the pleasure of working with Mark
Hansen. We specifically requested him
on this second purchase. We had such a good
experience the first time, we were glad
to work with him again. Each time he has worked hard to help us find the vehicle we were looking for. He was very thoughtful of
our needs and made the experience of car buying a pleasure. We would totally recommend him if you are buying a car.
"2019 GLC 300 Purchase"
This is the second time we've purchased from this dealership and the third time our family has purchased from this dealership. Two times we went with the same sales representative and each time were treated very well. What I like about doing business with MB of Laguna Niguel is that there was no pressure put upon us to make the sale. We also found the staff to be very interested in our wants and desires, and able to respond to those needs.
After sales services is also great. We have enjoyed the car wash service, and even the wait is enjoyable with coffee and other snacks. Everyone is very friendly at the dealership.
"Great experience "
My experience at this dealership was above and beyond. Mark Hansen was amazing! Kind,honest and extremely helpful. I would definitely recommend and buy from him again.
"GREAT no-pressure purchase"
- lobos carol
We just bought a used car from Mercedes-Benz of Laguna Niguel.Two neighbors had recommended this agency for its outstanding customer service as well as its service department. I can attest to the superb customer service.
Mark Hansen was the salesman who helped us. He was courteous and knowledgeable, and never applied pressure to buy. We felt Mark was genuinely concerned that we find the best fit from the five choices available.
I highly recommend Mark Hansen and this agency.
"WORST EXPERIENCE OF OUR LIVES!!"
Two+ years ago we would have given this place 5* however, customer service has taken a huge dive, there's no value for new customers or old, extremely rude and obnoxious staff such as Mark Hansen. Who was rude and had the most abonoxious attitude that we ever faced in our lives! We were treated terribly and were extremely upset by the time we had left. We have had cars with MBLN and our family and friends also buy from them. We will be sure to let everyone know to take their business elsewhere. Zero customer service, zero integrity, terrible attitude!
We made an appointment with Mark Hanson. My husband let him know exactly what we were looking for prior to our appointment. Mark absolutely listened! Sold! best experience ever. We will definitely go back to see Mark when we are ready for our next Mercedes.
"Best possible place to purchase the only car safe to drive !"
To drive the best or nothing automobile, the relationships you build while owning these cars will be everlasting, honest, most helpful, and quite outstanding ! You will never feel rushed, confused, or overwhelmed. The personnel at Laguna Niguel Mercedes Benz make the car buying experience exciting, knowledable, fun, and full of CLASS. Which leaves you feeling elated, happy, and joyFUL. Ive bought 7 cars now from them and referred many! The feeling of knowing now my kids can be safe and enjoy these cars/ relationships is priceless.
"Exceptional car buying experience "
Exceptional car buying experience. Not only did I get the car I wanted but my experience was fast, easy, convenient and most of all fun.