Tom Wood Volkswagen Noblesville
Noblesville, IN
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218 Reviews of Tom Wood Volkswagen Noblesville
Definitely exception service. Don’t find that too much in today’s world. I felt it was a reasonable deal for both sides. I was waiting for some of the dreaded hidden fees to po Don’t find that too much in today’s world. I felt it was a reasonable deal for both sides. I was waiting for some of the dreaded hidden fees to pop up, like other dealerships do, but they stuck to their word on the agreed price online, which meant a lot. One of the best car buying experiences I ever had. Thank you to Ryan and Adrian. Well done! More
The communication with the service department was terrible. My car was in their service department for over a month on a scheduled service. One repair was replacing the rear window mechanism, so I terrible. My car was in their service department for over a month on a scheduled service. One repair was replacing the rear window mechanism, so I knew it could take several days, but not a month. Multiple calls transferred to the service department were rarely answered and messages rarely returned. I had to personally stop by and talk to my service agent to get a status on my car. My agent did apologize to me for the delay when I finally picked the car up and made some adjustments to my bill. This was the second time in 3 months I had my car serviced at this dealership. The communication was even worse the second time. There will not be a third. More
This dealership employs very professional people. They got me right in for my oil change. Everything was sparkling clean. The service was wonderful! They got me right in for my oil change. Everything was sparkling clean. The service was wonderful! More
Two weeks turned to twelve on a recall. I felt like there was a lot of confusion in communication and wasn’t being honest.I would never recommend this service department. I felt like there was a lot of confusion in communication and wasn’t being honest.I would never recommend this service department. More