Mark Leutzinger | Page 7

Excellent Firm, Excellent People! Lifetime Powertrain Warranty and Lifetime Oil Changes as provided by My Auto Import Center made a decisive difference. Our Salesperson struck the perf Lifetime Powertrain Warranty and Lifetime Oil Changes as provided by My Auto Import Center made a decisive difference. Our Salesperson struck the perfect balance between communicating with us and giving us "space" to contemplate and discuss our purchase. Other support personnel were also top notch. More

by PappaWheelie Verified Customer Verified Customer

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It’s always a pleasure! The folks there are helpful and ask if I need anything. Shows me where the coffee is! Computers are available if needed and a Popcorn machine is a plus!! They come in to let me ask if I need anything. Shows me where the coffee is! Computers are available if needed and a Popcorn machine is a plus!! They come in to let me know what’s going on, or tells me it’s done. They all are a good group!! Sheri Saylor More

by saylorsheri Verified Customer Verified Customer

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Air Bag Recall This worked pretty well for me. It was go to Grand Rapids or Muskegon Subaru. Grand Rapids is such a zoo to get around and people traffic etc We This worked pretty well for me. It was go to Grand Rapids or Muskegon Subaru. Grand Rapids is such a zoo to get around and people traffic etc Went to Muskegon they have a nice facility My wait wasn't too bad. I didn't have option of going else where as I have no other transportation. Got some paperwork done. Watched many people come in and learn about their new Subaru Talked to a nice man about his wife having to have one. He has an Impala from 1998 in mint condition and thought she could do well with something similar . I mentioned his car was wheel drive and in Michigan winters it is nice to have all wheel drive and not have to worry if his wife would be stranded some where. in 1998 those care were heavy and putting weight in trunk could go through most anything. Not like that anymore. I am on my second Subaru Forester. I put 300,000 on my first. Gave it to a charity in GR and they fixed up and gave it to a family who needed a car.... My service was just before the Covid19 More

by boone0355 Verified Customer Verified Customer

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Was impressed on well I was treated. I do think $40 for new wipers is a little expensive. With the new social distance they were on top of it new wipers is a little expensive. With the new social distance they were on top of it More

by LANCE25 Verified Customer Verified Customer

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I found oil on my garage floor .under my Outback. Concerned I called at 8am & My Auto squeezed me in for appointment at 1:15p. They inspected my vehicle, documenting with a video they sent me, showin Concerned I called at 8am & My Auto squeezed me in for appointment at 1:15p. They inspected my vehicle, documenting with a video they sent me, showing there was no problem (everything was bone dry). Outstanding & exemplary service once again, which is why I always return to them for my vehicle care More

by lmlenich Verified Customer Verified Customer

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I thought it would take an hour. It took them 20min. In and out and on the road. Very appreciated and always friendly. Thank you for your A+ service. and out and on the road. Very appreciated and always friendly. Thank you for your A+ service. More

by LYNMIE Verified Customer Verified Customer

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The service work became very inconvenient when we had a ridiculous time trying to get picked up by your shuttle service. Teach your people to LISTEN. My husband had to call back SIX times to get the correc ridiculous time trying to get picked up by your shuttle service. Teach your people to LISTEN. My husband had to call back SIX times to get the correct information to the shuttle driver. Your employees were too quick to just spout off their information or pass him off to another extension. If they would have listened the first time he wouldn’t have wasted so much of his work day. I definitely think your organization has lost some of its quality customer service that i’ve come to expect from My Auto Imports... More

by TECHNICALLYART Verified Customer Verified Customer

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Unsure Went in for a power issue to be totaled that the computer didn’t read it so it was determined to be a gas cap issue. Going elsewhere for a second opin Went in for a power issue to be totaled that the computer didn’t read it so it was determined to be a gas cap issue. Going elsewhere for a second opinion. More

by sdhaag10 Verified Customer Verified Customer

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Carter was an excellent, professional, and caring sales. He went over every aspect of the buy to make it as simple as possible. He was extremely patient and took his time in our car decision. I couldn’t hav He went over every aspect of the buy to make it as simple as possible. He was extremely patient and took his time in our car decision. I couldn’t have asked for a better experience. Easily 5/5 service. Will return. More

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Great, fast service! Great service! Friendly team members and we were in and our quickly! Would recommend their service to other people and will continue service there i Great service! Friendly team members and we were in and our quickly! Would recommend their service to other people and will continue service there in the future! More

by S Bronsema Verified Customer Verified Customer

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