Mark McCall
Mark McCall at Frontier Dodge Chrysler Jeep
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Mark McCall

Sales

Frontier Dodge Chrysler Jeep

5801 Spur 327
Lubbock, TX 79424

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4.7
18 Reviews
4.7

18 Reviews

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18 Reviews of Mark McCall

January 21, 2024

Dealership Rating
Employee Rating

Remember the small things. 1. Last oil change didn’t reset mileage. 2. Yesterday’s service didn’t give me complete key, had to go back inside so they could locate it. Ove More

by ronarcher1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 29, 2023

Dealership Rating
Employee Rating

Best ever! !!! Always takes care of us and both our cars. Customer service satisfaction guarantee. More

by Tisha.torrez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2023

Frontier Dodge Chrysler Jeep responded

Thank you for the opportunity to assist you! We appreciate the review!

July 11, 2023

Dealership Rating
Employee Rating

I took my Jeep Compass in for Jeep Wave maintenance. I got the oil changed and the tires rotated. Max handled the job for me and was. Class Act from beginning to end. Thanks Frontier and Max More

by iWill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Max in the Service Department

Jul 14, 2023

Frontier Dodge Chrysler Jeep responded

Thank you for the review! Please let us know if there is anything else that we can assist you with.

February 17, 2023

Dealership Rating
Employee Rating

Mark at Frontier Dodge was super friendly and great to work with. Easiest auto purchase we have ever made at a dealership. Highly recommend to friends and family. Top notch service! More

by Cubanmuneca
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Breanna Magana

Feb 17, 2023

Frontier Dodge Chrysler Jeep responded

Thank you for the review and recommendation!

January 01, 2023

Dealership Rating
Employee Rating

Great experience! Mike Perez from the internet sales desk made the process of scheduling a test drive to buying our new Jeep so easy and very quick. Most of it wa More

by Laughlinkt
Recommend Dealer
Yes

Other Employees Tagged: Mike Perez 5 ??

Jan 03, 2023

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review and feedback on your experience!

May 31, 2022

Dealership Rating
Employee Rating

This is the 3rd truck I have purchased from Mark at Frontier since 2018. Truly a professional who takes amazing care of his customers. Frontier is the only dealership I will go to. Everyone whom I have More

by Coreyhumphrey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 31, 2022

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review and feedback on your experience!

March 21, 2022

Dealership Rating
Employee Rating

Friends of ours bought a new car with less than 6-7000 miles and it broke down on their weigh to New Mexico for Spring Break. Dealership won't provide a car to cover the trip back other than $55 a day but More

by cbw9962
Customer Service
Friendliness
Price
Recommend Dealer
No
Mar 22, 2022

Frontier Dodge Chrysler Jeep responded

Our team has reached out to the customer regarding these concerns. Please reach out to our GM Rick Harrison at 806-798-4500 for any further assistance or if you have any questions.

Mar 22, 2022

cbw9962 responded

And your response is extremely unacceptable and from last I've heard, your GM hasn't returned their call. Character and Integrity is lacking in your profession as obviously at your dealership.

Mar 22, 2022

cbw9962 responded

From my friend: The service department at Frontier Dodge is a total joke. When you know you have to call the number a minimum of 3 times in a row, before it gets answered by a person—pathetic. When they tell you they do not have your vehicle on their lot—They literally told my husband they could not locate our vehicle— after it had been on their lot for 2.5 days! incompetent. When they refuse to give you a loaner car for your 6 month old Jeep that will be in THIER service center for a MINIMUM of 89 days, and you are 5.5 hours from home, with 4 kids… HORRIBLE, UNACCEPTABLE customer care. When a Salesman named Chris, texts you and lowballs you for your Jeep, (discussing trading in the ine in the shop for a new one) but says, “I can’t help you, if you don’t let me.” When you are so desperate for a form of transportation, you consider giving them business, but they are less than considerate and lack competency to make a good deal. “Unfortunately I don’t know what I can do until you come in.” But you don’t have a car and are stranded on a trip with 4 kids— does he even understand what he’s asking of me? When the dealership REFUSES to ship your broken down vehicle to a dealership that has excellent customer care and very competent employees…. Frisco Dodge Jeep Chrysler Ram! Our 6 month old 2021 Jeep Grand cherokee laredo is stuck at Frontier Dodge in Lubbock, where they have an ETA for the needed part of 89 days… while we do not have a loaner vehicle or rental. Do.Not.Give.Them.Your.Business.

Mar 22, 2022

cbw9962 responded

Also from my friend (great professionalism Mr. GM): Frontier Dodge The GM called me on my lunch break and opened up the conversation with, “I’m not sure I can change your perception, but I don’t think you’re giving us a fair shake.” 😆 He did not apologize for anything. He said vehicles could not be found to rent through Enterprise on Saturday… I corrected him that they had 8 days-from Saturday to the following Saturday to find us a car. He said nothing. I told him his employee told Chad they didn’t have our car on their lot. I told him at the least, his employee could lie and say something else like, “let me put my eyes on your car and call you right back.” He didn’t like this and said, “obviously this conversation isn’t going anywhere. Have a good day.” CLICK. The dealership’s GM can’t keep it cool & collected, literally called to tell me I’m not giving them a fair shake, but never apologized and ultimately hung up on me. 😭 Do not give this place your business. From the GM down-bad news. Terrible, horrible customer service. Do not go here!

Mar 22, 2022

cbw9962 responded

Possibly tine for a BBB complaint and a letter to the Attorney General...

January 22, 2022

Dealership Rating
Employee Rating

Great place everyone was nice that we talked to and were very inform and very friendly More

by anthonybmartinez806
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jan 25, 2022

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review on your experience!

October 01, 2020

Dealership Rating
Employee Rating

Everyone I came into contact with were the friendliest and made me feel like family from the start. The service department was quick to get my vehicle in, the level of customer service via phone or in per More

by harleyray31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 01, 2020

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review Harley! Please let us know if there is anything else that we can help you with.

March 31, 2020

Dealership Rating
Employee Rating

Been buying dodge vehicles at Frontier since 1995 , so far five trucks and 1 charger. My experience has always been great.Thanks for great job More

by Cowboys55
Recommend Dealer
Yes
Mar 31, 2020

Frontier Dodge Chrysler Jeep responded

Thank you for the review. If there is anything else that our team can help you with, please let us know.

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