"5 Star Service at Infiniti of Elk Grove "
- Thomas Drzemala
I have always been impressed with the Service that my wife and I have received at the Infiniti Dealership in Elk Grove. We have been to others and they do not even compare. They treat us very well and stand by their work. The hospitality is also outstanding. Once we experienced this, we have never again considered any other dealership. We are sold on Elk Grove Infiniti.
"Professionalism with great patience"
- Infinity gal
It was a pleasure to buy my car from Rico, which is my third time. Every time I purchased a car Rico showed I his professionalism and experience. Very patient. Couldn't make up my mind. No pushing me for a sale. He was very helpful. Great personality and courteous. I bought a QX50. Very happy customer. Thank you, Rico.
"My first experience at Infiniti of Elk Grove"
To begin, Mark (parts specialist) & Ashley (service consultant) were absolutely the best part of my experience. They were so kind and extremely helpful in answering all the questions I had. I will be returning because of them.
The reason this review is not receiving 5 stars is because of the sales specialist. While I understand that people need to make a sale, to earn a living, Christian Gonzales did an awful job. I did not appreciate his sales tactic. I'm not sure if belittling people ever works in order to make a sale, at least in my college courses in marketing, that's never been a tactic. I understand that reverse psychology can be a tactic, but making someone feel inferior is absolutely wrong. Furthermore, because someone purchases a vehicle from Carmax, does not automatically indicate that "one is going to be in and out of the shop" as per Mr. Gonzales indicated. I did not appreciate being belittled and little did Mr. Gonzales know, I did my research prior to purchasing the vehicle. Had I not been assured by Mark & Ashley, I think I would not want to be an Infiniti owner because of the way Mr. Gonzales behaved. Thank you to Mark & Ashley they were truly wonderful.