Mark Starks

I literally handed the salesperson an easy deal. I asked for a seasoned salesperson and was sent to Jonathan since Charles was no longer there. Well, I repeated myself several times, received an inf I asked for a seasoned salesperson and was sent to Jonathan since Charles was no longer there. Well, I repeated myself several times, received an inflated bill of sale in which the price of the car was much more than the MSRP advertised on the website. They also added optional ancillary products as well as an “Allstate paint and protection” plan advising that it couldn’t be removed because the services had already been applied to the vehicle. If that’s the case then tell me why the coverage protects against future incidents. To add insult to injury, beside I wanted this vehicle, I was told to expect a call from the finance manager. My financing is already in place. The salesperson only wanted to know when I would present myself at the dealership. Well…..never got that call from the finance manager so I guess my 60k ain’t about nothing. Their service department is the best but sales SUCK! How do you fumble something that’s given to you??? More

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Mark was very professional and friendly! He made the car buying experience enjoyable, which isn’t something I’ve ever said before. We are so glad we chose this dealership! He made the car buying experience enjoyable, which isn’t something I’ve ever said before. We are so glad we chose this dealership! More

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Justin made our car buying experience seamless! He was professional, quick to respond, and friendly. I highly recommend this dealership and Justin to anyone. He was professional, quick to respond, and friendly. I highly recommend this dealership and Justin to anyone. More

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Sales staff was very attentive and the vehicle we purchased is outstanding. Returned to dealership today for oil change and rotation. Service was preformed promptly and staff in service is among the purchased is outstanding. Returned to dealership today for oil change and rotation. Service was preformed promptly and staff in service is among the finest I’ve dealt with. Had a problem with a rebate but was rectified by by the GM and issued a check on the spot. Jim Ellis Cadillac is 2 hours from our home. We will make the trip to purchase our next Cadillac from Jim Ellis. Great staff and customer service appears to be their main objective. Rear to be 100 percent satisfied in purchasing a vehicle, very nice change. More

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My experience was quick and extremely enjoyable. The staff was friendly and courteous. They ensured that all of my questions and concerns were met. Would definitely purchase again as well as refer f The staff was friendly and courteous. They ensured that all of my questions and concerns were met. Would definitely purchase again as well as refer family and friends More

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They try to work with you which I appreciate but not the best Jim Ellis Dealership best Jim Ellis Dealership More

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Couldn’t ask for better customer service or a better experience at a luxury car dealership in general! 5 stars all around, sales, service, even the owner was nice enough to come out to congratulate me o experience at a luxury car dealership in general! 5 stars all around, sales, service, even the owner was nice enough to come out to congratulate me on my purchase! More

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Justin went to extra mile to make sure our new car was prepped and ready and he delivered it to us. prepped and ready and he delivered it to us. More

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The sales consultant (Jonathan Arante) was accommodating & friendly. However, I am Not at all Satisfied with the finance department Listing Price = $50, 740 ~Jim Ellis website Listing: MSRP = $55,4 & friendly. However, I am Not at all Satisfied with the finance department Listing Price = $50, 740 ~Jim Ellis website Listing: MSRP = $55,490 ~Loaner Discount by dealership = minus $4,000 ~Purchase Allowance = minus $750.00 Reasons for Poor rating: ~”Hidden Costs” totaling $3,294 added onto the selling price ~Dealer removed the $750 Purchase Allowance discount which changed the listing price to $51,490 Note: I was told this could not be applied because I was financing through my cu instead of through the dealership. ~Dealer denied the email I presented (even though it was from their dealership): $3,000 Jim Ellis Everyone Qualifies On This 2023 Cadillac XT5 Model effective through 3/31/202 Note: I was told this could not be applied because the loaner discount the dealership applied when listing the car invalidated this discount ~Dealer said they would accept & apply my $1,000 Costco Auto Program Discount Certificate but did not apply it ~Selling Price of $51,990 was entered on financing paperwork (where did the additional $500 come from?!?!) For me looking back I was the victim of sleight of hand tactics & I should have walked away instead of purchasing the vehicle. This comes down to underhanded tactics by the dealership & it is absolutely unacceptable to take advantage of customers ~I was told the $1,000 Costco discount would be deducted but on Seller Paperwork it was not included or deducted. ~I was not told I would be charged for “extra features” that were added by the dealership to the vehicle before it became a loaner for the dealership. When talking me through the features of the vehicle it was never disclosed that four of them were “extra features” & would be charged to me: § All weather mats Note: they were not in the vehicle & had to be shipped to me - received the ones for the front and 2nd row but did not receive the one for the cargo area § Window tinting § Door edge guards § Paint & fabric protection Since these items were already on the vehicle prior to being listed for sale they shouldn’t have been add on costs for me to pay Dealership Sales Agreement Balance Price I paid $62,320.57 Sales Agreement Balance Price I should have paid $53,008.57 More

by Donna_Lowery Verified Customer Verified Customer

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Brent was expedient and very professional, at addressing and eliminating an issue I had. I highly recommend doing business with Jim Ellis Cadillac. and eliminating an issue I had. I highly recommend doing business with Jim Ellis Cadillac. More

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