Mark Stulgate | Page 2

A very nice dealership. Had a great selection of vehicles to choose from. Very easy to deal with. Had a great selection of vehicles to choose from. Very easy to deal with. More

by MSCHICANTEK Verified Customer Verified Customer

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David Taylor was awesome and the staff was excellent and really helpful I would recommend everyone to them really helpful I would recommend everyone to them More

by Dara Waters Verified Customer Verified Customer

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Everything at the dealership was handled well and in a timely manner I just wish it was closer to my home timely manner I just wish it was closer to my home More

by KENTDOVER1954 Verified Customer Verified Customer

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Helped me out tremendously! Very friendly and got me in the vehicle I wanted! Highly recommend them. Very friendly and got me in the vehicle I wanted! Highly recommend them. More

by ASIANMEDIC07 Verified Customer Verified Customer

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A great staff I told them my situation and they handle it perfectly with no hassle. perfectly with no hassle. More

by WESBELL2 Verified Customer Verified Customer

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***Update**** March 22, 2023 After speaking with multiple Chrysler Cares Case managers, I was informed that when we returned the Jeep and broken transmission the 2nd time, David Taylor Jeep should h multiple Chrysler Cares Case managers, I was informed that when we returned the Jeep and broken transmission the 2nd time, David Taylor Jeep should have submitted a "STAR Ticket," which would have assisted Chrysler in ensuring the problem would be resolved quickly. Chrysler Cares would have paid $40 daily for a loaner/replacement vehicle. David Taylor Jeep refused to allow me that consideration. They gave me a loaner for one month, November of 2022, and did NOT even bother then TO EXPEDITE my Transmission order or use the benefit offered by Chrysler Cares. My Jeep had a brand-new battery and fairly new tires. It has sat in the weather for nine months now without a second look, so I want David Taylor Jeep to ensure if I have any damage to my Jeep from sitting in the weather without even being started for 9 MONTHS, that I am not going to have to pay out of pocket for that damage, that they will cover it. Every mechanic understands the risk and possible damage from a vehicle being left parked for almost a year. I am not out of line here like the Service manager, and sales manager told me. I have been scolded, talked down to, and told I "was being unreasonable" and angry at the wrong people. David Taylor Jeep has its hands tied and can do nothing for me. The Sales Manager told me I could take my Jeep anytime and that I already spoke to the owner Jason and was entirely out of line in this situation. The Sales manager was not worried that I filed a Consumer Complaint with the Illinois AG office because, according to him, I was entirely out of line and unreasonable. He did nothing but scold me and berate me. The Manager told me, "You can come get your Jeep anytime," but $8000, and 9 months later, all I get is outraged berating lectures from the managers. I am a disabled Veteran. I've been forced to have missed multiple medical appointments and have never been talked down to by a place where I gave approximately $20,000 in the past decade. DO NOT TRUST OR BUY FROM DAVID TAYLOR JEEP. So May 26, 2022, I dropped off my 2007 Jeep Compass 4x4. I had had this Dealership do all of my maintenance and repairs since Dec 2008 when I moved here. I paid $7650 this time for a transmission replacement and other items. The first two times they replaced/fixed the transmission, they gave it to us with faults that wouldn't allow us to shift into 1st, 2nd, or 5th gear. So, since early August 2022, my Jeep is still in the same parking spot today. This Dealership has no loaner cars. In November, they made a big deal and allowed me to drive one that month but insisted I bring it back, they acted like my Jeep would be fixed shortly, but that wasn't the case. I have been left with no vehicle again and no date when it would be repaired or when a part would arrive. Here's the best part, even then, in November, after me returning a vehicle, they didn't think my Jeep or I was worth "expediting. "That just happened a couple of weeks ago. I am still furious about the total lack of effort toward customer service and customer loyalty. I would not recommend buying any vehicle from this Dealership. I never had this kind of treatment before David Taylor Jeep took over. More

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Great staff to work with. Jason Kuhn was very helpful in setting up the vehicle infotainment to meet our needs Jason Kuhn was very helpful in setting up the vehicle infotainment to meet our needs More

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Buying experience was fine, our sales person was very rude after the fact over a survey. rude after the fact over a survey. More

by MISSY1688 Verified Customer Verified Customer

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Very professional people and easy to work with and will do business in future years do business in future years More

by TOWLESS Verified Customer Verified Customer

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I was treated with kindness and professionalism. I wasn’t pressured but I was informed. It was quick, easy and I was driving off in my new dream jeep in no time at all! I wasn’t pressured but I was informed. It was quick, easy and I was driving off in my new dream jeep in no time at all! More

by shelah Verified Customer Verified Customer

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