Mark Webb

ER DODGE JEEP! On at least 4 occasions, I brought my 2017 Ram Longhorn in for a failure of my air suspension system. My truck lowers completely down to its lowest p On at least 4 occasions, I brought my 2017 Ram Longhorn in for a failure of my air suspension system. My truck lowers completely down to its lowest point, giving a ride similar to driving a fork truck down the road. This began to happen approximately 4 months prior to my extended warranty running out. A number of major and expensive parts were changed and supposedly numerous troubleshooting tests were performed to no avail. I asked the service team to escalate this problem to their STAR (engineering group). They refused to follow up in this way telling me that STAR usually recommends things that they know how to figure out on their own. Ego and pride prevented them to do the right thing costing me physical anguish, since I suffer with sever scoliosis and disc damage in my lower lumbar. With me having the same problem within hours of leaving the dealership every time, they told me that they could contact a regional field rep to come in to troubleshoot. I called them for additional info as to when I could have this person troubleshoot my truck only to be told that this support tech will not work on vehicles over 3 years old. Additional visits and additional unnecessary parts were put on my truck, wasting money and time in an attempt to get more money from my warranty company. I eventually took my truck to another Dodge dealership in Pennsylvania, where within 3 hrs of them working on my truck they looked at the air suspension bags only to find my driver-side rear suspension air bag had a number of leaks. When I notified Carman Dodge of the other dealership's findings, they told me that this issue had to have started after my last (unresolved) service visit with them. You would think that they would gladly make the repair after their misdiagnoThe service manager, Steve Martino, more or less called me a liar and stated that since he had a long-standing relationship with his technician, he was honest and I was not. He initially stated that I had to pay for the repair, then he later turned around and said they'll do the labor if I BUY THE PARTS. No way with the parts costing $1300.00! The audacity that this dealership has shown me has prompted me to write this email. If you care at all about your money or vehicle, DON'T COME WITHIN MILES OF CARMAN CHRYSLER JEEP DODGE! SHARE THIS REVIEW WITH ANYONE THAT YOU LOVE OR CARE ABOUT. HORRIBLE PEOPLE. More

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The entire staff was very knowledgeable, helpful and personable. Experience was friendly and easy to navigate. personable. Experience was friendly and easy to navigate. More

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I have emailed Mark Webb 5 times about an issue with my vehicle and I have yet to hear back. I had originally contacted Al, who sold me my vehicle, and he was great and even forwarded my email to him as we vehicle and I have yet to hear back. I had originally contacted Al, who sold me my vehicle, and he was great and even forwarded my email to him as well. Poor customer service. More

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Great customer service when had an issue with Jeep service. Excellent help to resolve by Mark and Alex. service. Excellent help to resolve by Mark and Alex. More

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This Dealer is Horrible! I'm the owner of 4 Dodge vehicles and am new to the New Castle County area. I brought my Durango in for an oil change and tire rotation. The first I'm the owner of 4 Dodge vehicles and am new to the New Castle County area. I brought my Durango in for an oil change and tire rotation. The first bad vibe was, as I pulled into the service door with my vehicle, I noticed the mess all over the bay floor. I then spoke with the advisor and let him know that I would like to drop my Durango off for an oil change and rotation. He first proceeded to say how busy they were with work, which I was completely ok with. The truck could've sat at the dealer for a week or two if need be. The advisor began to take my information and then said "We are not allowed to take in new customers if you never had any service done here before" He also stated they were extremely backed up on big transmission jobs. My question to him was "so the same technician who does transmission repairs do your oil changes and rotations"? He proceeded to say "the last advisor who took in a new customer was in trouble with management for doing so" As a 15-year employee for a very reputable heavy-duty truck dealership group (service manager). I would NEVER tell any customer I can not take in their vehicle no matter what the repair is! I left Carman's service department and brought my truck to Hertrich where they took it right in without any issues. I've purchased multiple new, used vehicles from Dodge dealers. I've used multiple dealers for parts and services. This dealer will NEVER see a cent of my money! My advice to anyone looking for a Dodge dealer in the New Castle County area would be to avoid Carman Chrysler Jeep Dodge at all costs! More

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Al Sr, Joe, and Nico were awesome and helped me through the leasing process of my 2022 Ram. The process was relevantly easy and I purchased my dream truck. I am very grateful with the customer service that the leasing process of my 2022 Ram. The process was relevantly easy and I purchased my dream truck. I am very grateful with the customer service that I have received from start to finish. More

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5 stars for the folks in the service department! It was easy to schedule an appointment and Carman provided next day service. They were efficient, friendly and professional! Good service after the sale is easy to schedule an appointment and Carman provided next day service. They were efficient, friendly and professional! Good service after the sale is hard to find these days so kudos to the Carman Crew! Thank you! More

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Excellent service from start to finish-Dave was extremely professional & knowledgeable and went out of his way to help with our purchase. Dave Steller(sales) and John Mayberry(finance) made this an easy and professional & knowledgeable and went out of his way to help with our purchase. Dave Steller(sales) and John Mayberry(finance) made this an easy and pleasant experience!! Highly recommend them both! More

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Mark Webb took excellent care of me and my Jeep! The whole team in service were awesome! Very personable, professional, they genuinely cared about taking care of me. My Jeep was serviced correctly, Mark whole team in service were awesome! Very personable, professional, they genuinely cared about taking care of me. My Jeep was serviced correctly, Mark went over everything that needed to be done, and made recommendations for what would need to be done in the future to make sure it keeps running great! It was even cleaner than it was when I dropped it off. As a retired Automotive Service Director, I know who does an awesome job and who doesn’t, and these guys and Mark are definitely awesome! More

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Very disappointed with recent service. A part that was replaced as a result of a recall 3 months ago malfunctioned. I had to pay for the repair as the service department said it was too long ago for them replaced as a result of a recall 3 months ago malfunctioned. I had to pay for the repair as the service department said it was too long ago for them to be responsible. More

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