"Awesome buying experience at Nalley INFINITI. Omar Colon,..."
Awesome buying experience at Nalley INFINITI. Omar Colon, Sales Consultant and Lawrence Guarcello, Finance Manager made the buying/purchasing experience from initiation to closing quick and easy. Purchase today was my second INFINITI auto product; my hope is that the QX60 serves me as well as my Q70 did. Great atmosphere and everyone was really customer friendly, professional and caring about customer needs. Omar Colon, Sales Consultant goes above and beyond to provide the highest levels of customer service.
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"Great customer service. Will definitely make them my..."
Great customer service. Will definitely make them my premier service facility. Very knowledgeable service advisors. The facility was very clean and accommodating. Hand sanitizer was provided.
"Hold onto your wallet with a pair of pliers. "
Originally purchased a 2016 Q60 from Nalley Infiniti of Atlanta. Vehicle encountered undercarriage damage while on a trip that damaged the fuel tank. Nalley technicians and service advisor stated that it was unsafe to drive. We decided to shop cars while we were there to consider trading in our Q60 and demonstrate loyalty to the dealer. We saw a 2018 QX30 advertised by Nalley and began negotiating a possible car deal.
The QX30 was offered to us at full sticker price and although we had a credit score above 750, we were offered a rate that appeared to include dealer interest points, which if you're unfamiliar is a slick dealer trick where they tell you that you're offer is several points higher than it actually is, resulting in the dealer making a couple of thousand extra dollars over the term of your financing that is actually dealer profit and not the cost of borrowing money.
We were then treated to the equivalent of an outright slap in our face by the finance individual, who added $1048 for Resistol treatment package to the already quoted price of the vehicle. If a car has a stated advertised price, then any additions are an add-on and yet the finance person's response was that the package had already been added to the vehicle. In our opinion, the finance person outright lied to us about the Resistol package and it highly likely doesn't even exist on the vehicle, yet we were charged for it. Nalley Infiniti merely suspected that because of the damage to our Q60 that we were caught between a rock and a hard place and selling us a vehicle was going to represent the largest windfall profit that they could obtain in selling us the vehicle. The car, in fact, had just been traded to a secondary dealer the same day and mysteriously was not collected by Nalley and returned to the dealership until after financing paperwork was completed, more accurately within only 10 minutes of signing the deal.
That's what you can expect from Nalley Infiniti when you offer your dealer loyalty. They will absolutely take you to the cleaners in our opinion. Nalley then began a campaign of spamming our email with thousands of dollars in "required" services and specials that all together spell nothing more than a corporate driven enterprise out to squeeze the very last dollar from your wallet as a customer searching for a vehicle.
Our unswerving opinion is that you shop anywhere but Nalley Infiniti of Atlanta for your vehicle purchase. There are many Infiniti dealers within the Atlanta area that can offer a far more equitable car deal in our opinion and provide you with far better negotiation of your trade-in vehicle, as well as protect you from add-ons at the finance center and dealer interest points being tacked onto your car deal. Take it from a couple who learned their lesson the hard way. Nalley Infiniti of Atlanta, in our opinion, is the epitome of why car dealers hold such a surly reputation.