Marlen Martinez-Harris

Vehicles extremely over-priced. Inferior treatment of customers who purchase vehicles from dealers out of town. Information about Elite Care 5 stipulations deliberately not given Inferior treatment of customers who purchase vehicles from dealers out of town. Information about Elite Care 5 stipulations deliberately not given causing me to lose out on free oil changes/servicing that I had paid for. Fraudlent business practices at this dealership. More

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Purchased our 4th Land Rover product 4 years ago, the service center does not know the meaning of the words “customer service”. Wish we had never purchased a vehicle from this dealer ship. service center does not know the meaning of the words “customer service”. Wish we had never purchased a vehicle from this dealer ship. More

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I had my car serviced this week. The women who work in the service department were AMAZINGLY helpful!! Thank you ladies! The women who work in the service department were AMAZINGLY helpful!! Thank you ladies! More

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First and foremost Craig Connelly, the Service Manager, does and excellent job of training his employees and running the Service Department. Marlen, my service advisor, and her expert team of skilled techn does and excellent job of training his employees and running the Service Department. Marlen, my service advisor, and her expert team of skilled technicians are the best in class when it comes to troubleshooting issues and providing superior customer service at a fair price. Marlen pays attention to my needs and is great at communicating with me every step of the way and advising me accordingly. I have options when it comes to the vehicle that I drive and I choose to drive a vehicle from Paretti solely based on the respect that my friends at Paretti show me when I'm there. More

by mopappy Verified Customer Verified Customer

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It took about 2 months to be able to get an appointment. When my appointment date came, I was told that it would take about a week for a technician to look at the car. That made no sense. Why not schedule p When my appointment date came, I was told that it would take about a week for a technician to look at the car. That made no sense. Why not schedule people when a tech is ready to look at the car? Anyway, I have other cars at home and was fine with it. A few days later (it did not take a whole week, that’s good), I was asked to approve work to fix the issue that caused my check engine light to come on. I looked at the PDF they sent. I don’t know much about cars but I googled the issue. I saw that an after sale call for service had been issue by Jaguar USA. My car had been out of warranty for 3 months. I asked the service adviser to contact Jaguar and have the work approved at no cost to me. She said they were asked to run more tests. That was odd: why run more tests after you sent (and asked me to approve) an repair estimate?? Erin texted me a few days later saying the issue what not what I was told but that whatever was needed would be done as under warranty. That was fine by me. I asked for updates regularly. When I could get a response, I would often get “the tech is working on it”. I got that many times although the Air Tag tracker I hid and the car GPS would often show that my car was on the lot on Rye street and NOT being worked on in the shop. There were days where the trackers would show that the car was indeed in the shop (getting worked on, I would assume). Anyway after the original issue had been taken care of (they had to wait for the part for like a week, maybe more), another issue came up. The check engine came back on. I was told the tech was following the wires to find out the issue and that I would take 2 days. Hmmmm. Assuming that a work shift is 8 hours, I seriously doubt that a tech spent 16 hours following wires. Anyway. I was told they had to change the Oxygen sensor. After that was done, the mph was too high. Another issue and to quote the service adviser,the foreman who has been with Jaguar for 10 years and another tech are scratching their heads trying to figure out what’s wrong. That can’t be good. That reminded me of my first F Pace, whose check engine light came on a few days (brand new car). That car made almost 10 trips to the dealership and the check engine light kept coming back on. I had Jaguar USA intervene after I had been patient enough. They told me to pick a new car, which I did. No issue with that one until the check engine light came on after warranty, which is why this service visit happened. After all this, I of course lost trust in the brand and the dealership. They are really nice people though. I made arrangements to buy a brand new Maserati from another state (no dealer in Louisiana). I was going to use my F Pace as trade in. We agreed on the price etc. The only thing missing was my actual F Pace that was still “being worked on”. The Maserati dealer offered to proceed and to make arrangements with Paretti to get my F Pace once fixed. I asked the service adviser if that was ok. She said she has to ask the manager. I asked several times for an answer. None ever came. Voicemails don’t get returned (except the very last one - the service manager called). My car was fixed. No need to make arrangements with Maserati. Icing on the cake? The service adviser did not bother to tell me she’d be out of town for a few days. We were texting about Maserati taking over my car. The next day I asked if a decision had been made. No reply. She was indeed out of town for a few days. She could have told me that when we were texting. Anyway, after almost 2.5 MONTHS (I wish I was kidding) I got my car back. The front tires had been replaced (per my request). When I went to Chase Bank down the road to get a certified check for the Maserati, I noticed some scratches on the driver side front rim (obviously caused by tire replacement work). The other rim was fine, there was not greasy paste that I wiped off. I was not in the mood to go ba More

by pradelet Verified Customer Verified Customer

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Erin is the best. Her customer service is outstanding. She always go above and beyond Her customer service is outstanding. She always go above and beyond More

by BDB Verified Customer Verified Customer

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I had appointment at 9 am to pick up a fob and have a tire changed. I was told that it would take around two hours for both. Early afternoon I called and was told the car would not be ready until around tire changed. I was told that it would take around two hours for both. Early afternoon I called and was told the car would not be ready until around 430-5 o’clock. I ended up having to return a call because no body informed me that it was ready. I ended up getting there 15 minutes before closing time. Then, I waited for around 40 minutes and was told they couldn’t find either of the two fobs. I ended up having to use a loaner car More

by OLDS72G Verified Customer Verified Customer

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Excellent service and very courteous. It was a pleasure to work with Marlen, she had my vehicle in and out of service in short time and the new waiting area is awesome as well !!! It was a pleasure to work with Marlen, she had my vehicle in and out of service in short time and the new waiting area is awesome as well !!! More

by JOHNTOUCHARD Verified Customer Verified Customer

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Premier dealership with excellent staff. Prompt and courteous service from service advisors who do not hesitate to go the extra mile. Prompt and courteous service from service advisors who do not hesitate to go the extra mile. More

by elizweig Verified Customer Verified Customer

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Dealership is very nice and accommodating. The condition of my car upon return to me was filthy! The condition of my car upon return to me was filthy! More

by TBLOCH0 Verified Customer Verified Customer

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