Marlon Castillo

I don't even know where to begin. .. The WORST customer service I've ever seen! Roadside Assistance is a joke! Yesterday, I had a tire blowout on the 105FWY during rush hour with a ch .. The WORST customer service I've ever seen! Roadside Assistance is a joke! Yesterday, I had a tire blowout on the 105FWY during rush hour with a child in the car. I waited for 3 hours on the side of the road for assistance that never came. A random Tow Truck driving by, pulled up to see if I needed help. I paid out of pocket for a service that Toyota is responsible for. I called Toyota today and they kept passing me from one person to another without an answer or help on how to get my tire fixed, because by the way, there is no spare tire in the trunk (outrageous that car manufactures can be that cheap and Toyota to not inform customer of the same!) They are a bunch of poor trained people that are there just to take your money and smile when you come in to lease or purchase a car from them! Other that, completely useless. More

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Of all the types of cars I've owned (Mercedes Benz, Volkswagen, and now Toyota), Joanna Morgan is the best service advisor I have ever had. She is always friendly, remembers you, and works with you on Volkswagen, and now Toyota), Joanna Morgan is the best service advisor I have ever had. She is always friendly, remembers you, and works with you on price depnding on the latest coupons and specials they are running. She will try to tell you about the secret compartment in the center console of your prius, so if you weren't aware- you learn something new! She's just a pleasure to work with. More

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For many years now, I have taking my 2002 Toyota Highlander to the dealer ship for repair and regular service. I am very happy that I come to know Mr. Marlon Cartillo, Service Manager. Mr. Cartill Highlander to the dealer ship for repair and regular service. I am very happy that I come to know Mr. Marlon Cartillo, Service Manager. Mr. Cartillo exhibits good manner, very courteous and knlwledgeable about car repair business. I highly recommend him to any of my family and friends taking their Toyota cars to Mr. Cartillo for repair and services. More

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This is a great place. I have used them since 1995 and have always felt they took care of my cars. Joanna and Marlon are some of the finest service tecs around. I highly recommend them to anyone. have always felt they took care of my cars. Joanna and Marlon are some of the finest service tecs around. I highly recommend them to anyone. More

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I own a Matrix and a Prius. I live 6 blocks away on 11th St. However, I don't take my cars to be serviced here and I am going to tell you why. This morning I took the Matrix ( just for convenience) for a b St. However, I don't take my cars to be serviced here and I am going to tell you why. This morning I took the Matrix ( just for convenience) for a basic service. I arrived at 7:30 am and I was attended quite fast, there were just few cars in the lot. After the paper work I was asked when do you want your car back, I answered how about after Lunch. I was told @ 2PM will be ready. Fine. At 12 PM I called to see if the car was ready, the person on service told me he would have my service rep to call me right back and advise. At 1 PM no call, at 2 PM still no call, I walked to the lot and the car was not ready, the service person came back to tell me " By the way, you need to have work in your brakes", and I answered you are telling me now? When do you suggest to do that? He said - now. My response, let me see it took you 6 hrs to do a basic routine service, because "you were too busy" right? So, how long it will take you to do the brakes now, couple days at least? I can't afford to be without a car for 3 days. I think I will take it somewhere else where they really understands customer needs. Maybe Toyota Miller, a little bit further away but more expeditious. The whole thing comes down to few questions; Is management aware of the poor follow up? Is that a "customer service" you want to provide? Two cars not generating revenues, a word of mouth on the neighborhood about low level of skills on customer service. That's costly. If you feel like apologizing in your response, save it. The best apology is to do something about it, unless you are happy with the results in general. Until next year, hopefully by then service will have improved some, although I doubt it. Sincerely, Your neighbor. More

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I've bought cars from Santa Monica Toyota for the past 23 years and would never consider going anywhere else. Prices are great, no one is better than Billy, and the service on my cars has always been grea years and would never consider going anywhere else. Prices are great, no one is better than Billy, and the service on my cars has always been great. I will not go anywhere else to buy a Toyota. More

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