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Marvin Mack
Marvin Mack, Sales, Royal Gate Dodge Chrysler Jeep Ram of Ellisville
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Marvin Mack

Sales

Royal Gate Dodge Chrysler Jeep Ram of Ellisville

15502 Manchester Rd
Ellisville, MO 63011

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Marvin Mack selling cars at Royal Gate Dodge Chrysler Jeep RAM of Ellisville @RoyalGateDCJ #RoyalGateDCJ

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3 Reviews of Marvin Mack

September 12, 2018

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"False promisses.. given the run around "

- Stlcards78

Was told the tire pressure light was an easy fix.. never taken care of... given very vague excuses for it.... I asked for the spare key for the spare tire.. never was taken care of still.... wrong car fax .. ( 2015 GMC Tarrain) instead but wasn't given that till the following day... truck wont past emissions....no paperwork about the loan to get it legal.... several attempts to get answers for the above mentioned issues ..still..... I've called 3 times to talk to pre owned manager with only ever reaching his voicemail.. no call back ... never again will I ever come back.. theo fasano

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Recommend Dealer
No

Other Employees Tagged: Jeff Simmons

Sep 28, 2018

Royal Gate Dodge Chrysler Jeep Ram of Ellisville responded

Hi, I am disappointed to read that you are still experiencing dissatisfaction based on your recent experiences with us and the service issues that have caused you any inconvenience. Please contact me at your convenience so we may discuss how I can work toward a solution and rebuild our relationship. I value your business and time with us. Best, Mark Winstead General Sales Manager markw@royalgatedodge.com 636-394-3400

September 01, 2018

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"My experience "

- Ray play

I was informed that I would receive an email of my experience at this dealership. No one asked me to rate my experience either way. Tom Fascetti was very helpful.

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Recommend Dealer
Yes

Other Employees Tagged: Jennifer Fousek, Tom Fascetti

Sep 02, 2018

Royal Gate Dodge Chrysler Jeep Ram of Ellisville responded

Ray, Thank you for sharing kind words about your experience with Tom. We appreciate your feedback and hope to work with you again!

August 29, 2018

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""Just Looking" to "Buying""

- RedLeader

I stopped in one afternoon just to "look" at a used Charger I had seen online.........Marvin was easy to work with, direct and to the point so within an hour we had a deal. It was that easy. Part of the deal was some follow up service and items for the vehicle, Marvin honored those deals to the letter and was involved as my "point man" all along the process. Along the way I interacted with other RG employees ranging from "Can I help you" from RG employees along the way to working with Jennifer in completing paper work and financing. All along the way, courteous, friendly and efficient.

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Recommend Dealer
Yes

Other Employees Tagged: Jennifer Fousek

Aug 30, 2018

Royal Gate Dodge Chrysler Jeep Ram of Ellisville responded

Thank you for your positive feedback! We are happy to know that you stopped by and that Marvin was great during your visit. It is great that Marvin was easy to deal with and honest. We are glad that Marvin was able to reach a deal with you and that he was so helpful throughout the whole process. It is also wonderful that Jennifer was helpful in completing the paperwork and financing and that the rest of our staff was courteous, friendly and efficient. We hope that you will come back and visit us again!

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