Amazing service. Fair prices. Competitive pricing. Some of friendliest people in town. Probably by far the best experience car buying ive had my whole life.
"Wonderful experience "
Richmond Ford west was knowledgeable, professional and friendly. They made me excited about purchasing my F150 truck. From sales to finance to service they made me very happy. Would highly recommend.
"One of the best buying experiences ever!!"
My family and I have known and have been dealing with Derrick Pendergrass for 12 years now. You couldn't ask for a more open, honest, friendly and customer oriented person to deal with. This was our first experience with Richmond Ford West and Derrick is the reason we were there. His drive to put the customer first is evident in everything he does.
We couldn't have asked for a better buying experience. Everyone there is friendly, courteous and went out of their way to make our visit as pleasant as possible. The sales and finance group actually stayed well past closing to work out the deals for my sons' vehicles. It's hard to find that kind of dedication and customer service these days.
It's safe to say we are Richmond Ford West customers now.
Thank you very much Derrick, it was an extreme pleasure working with you again.
"FEMALE BUYERS BEWARE!!"
- “I TOO”
My experience up until the financing portion was fine. I love my vehicle, the price was fair and the sales professional seemed fairly knowledgeable and was courteous. The manager, Mr Pendergrass was as professional as most other sales managers at other dealerships, but not very detail oriented. My husband and I test drove the car together, and once I decided to purchase it we went to Mr Taylor in financing. Given that my husband has over 30 years of experience in the financial industry, I thought it would be prudent to have him review the documents. Once he left me alone in the finance office., as he had an appointment, Mr Taylor’s attitude took a turn. My husband advised me against the warranty as well as gap insurance. I was asked again- and again I said no. Mr Taylor then became hurried and was no longer interested in small talk or engaging in conversation. His display of hostility was disappointing once my husband left his office. He, in fact hurried the transaction along so quickly at that point, I had to waste another portion to go back to the dealership to present more information as he was not thorough in collecting everything he needed in the first visit. It was made very clear that if “ I TOO” were his male counterpart that I would have been treated with respect.
"Great Sales and Customer Service"
I couldn't be more pleased with the sales staff and my experience at Richmond Ford West.
Jeannine helped me find the prefect ride and worked to offer me the best deal possible and one that fit my budget. Still today if I need any help, she's a only phone call away.
Joey, walked me through every detail of care for my new ride and went about and beyond expectations to make sure I was satisfied with my purchase.
I walked into Richmond Ford West already being financed through my Credit Union, Marino was able to find me a much better interest rate through Ford Financial, which helped save even more money!
My vehicle was used and had a few imperfection, but with the help of Marvin, Jeanine, and Joey, they all made sure that those imperfections would be remedied.
Thanks to all of you for your help with my new Explorer, I love driving it! It looks great thanks to the protective coating they put the interior and exterior, with a warranty that will continue to make it shine for years to come.
I will recommend Richmond Ford West to everyone who's interested a new or used vehicle and will be back for my next ride.
"Another vehicle bought from Richmond Ford and JonCarlos"
Jon Carlos was able to find the EXACT vehicle my wife and I wanted. Price was fair and little negotiating was needed. Since 2009, we have bought 8 vehicles from Jon Carlos and Richmond Ford. Marvin as always was great to deal with as was Marino. All in all we are very happy with our purchase and look forward to making many more with Jon Carlos.
"Everyone is awesome! "
I highly recommend Richmond Ford West, they practically held our hands through the whole process. Everyone was very helpful, polite, and very friendly. And if you are looking to buy a car, Mike Johnson is the guy for you! No pressure, very understanding, kind of guy. Overall great experience.
"Car buying made easy"
Very good customer service. Between my salesman Michael Johnson and Marvin Taylor they were able to put me in the car I wanted without any hassle.
- Glen 2
Everyone was accommodating, experience, professional when selling and knowing about Ford Trucks. A very relaxing experience! All the staff whether they were your customer or not had overall great manners and personality!!! I would highly recommend other's to buy and go to this dearlership!! I rated you 1 from 10 a very high 10!!!Thank you all!!
"Great experience as usual"
This is my 5th vehicle from RFW. Everyone I worked with was wonderful and very friendly. Got to meet the General Manager Mark Sands and he was very friendly as well. Just need to figure out how all the things work on my 2018 Edge Sport. I'll be back in a few months to get a new Mustang from them. Thanks for making my experience tolerable.