Mason Bright

This the best dealership service department I’ve ever worked with. They are all polite, friendly and helpful. My sister comes from the Bay Area for service because they saved her a lot of money. worked with. They are all polite, friendly and helpful. My sister comes from the Bay Area for service because they saved her a lot of money. More

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Service was flawless. I did not use the waiting room this trip as my wife picked me up. I did not use the waiting room this trip as my wife picked me up. More

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I purchased a new Crosstrek here in February and had a nice, hassle-free experience (previously rated here). I later discovered a couple of minor factory trim flaws, which Steve and Mason ordered replacem nice, hassle-free experience (previously rated here). I later discovered a couple of minor factory trim flaws, which Steve and Mason ordered replacements parts for and scheduled installation under warranty. Prompt, professional service! More

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There is a whole lot more to this story but not enough room here. This dealership said that the transmission in my 2021 Outback was failing (at under 15,000 miles,) and that they would have the transmiss room here. This dealership said that the transmission in my 2021 Outback was failing (at under 15,000 miles,) and that they would have the transmission that week and it would be done by the end of the week. Jump forward 3 days and they call me saying that Subaru of America wants to send their own tech out to make sure that it is failing since it is over a $10,000 job. The SOA tech comes out and floors my car down the road and back once (I have dashcam footage of the entire time it was in the shop) and says no it's not failing I think it’s a boost issue. Then the tech calls back the next day and says it's not a boost issue, that’s how it's supposed to be, the car is fine. I raised xxxx, as far as I’m concerned this is a safety issue, they said the transmission is failing and now were going to let a potentially unsafe car leave their. I will admit I was and am still upset so I rattled the dealers and SOA’s cage. Now probably 6 months go by, and the car is having other issues. I take it back to the dealership to address those issues and get a rental car. Now I should point out this rental car is hammered, dents and nicks everywhere, bumper hanging, every single rim scratched, stuff like that. My wife just had this rental from them 3 days previously and noticed and pointed out all the damages then so when I picked it up, I pointed out that the car was damaged again and wanted to make sure the paperwork was notated. The kid pointed to some little x’s on the image of the car on the paperwork and said that it was notated that there were damages. Now it is my fault I didn’t take pics of the car when I picked it up, but my dad had just been admitted to the hospital that day and was in critical condition, so I had other things on my mind at that moment. I really didn’t expect this dealership to lie about the condition of the car and falsely accuse me of something I didn’t do. I left the dealership at 4:23PM Wednesday, Feb 16th, and drove from the dealership to the grocery store and then to my house totaling 28.9 miles. The next day I called the dealership and informed them what was going on with the rental, they asked me to bring it back when I could. I went from my house to a customer’s and then to town to get some lunch and back home totaling another 38.7 miles. I was busy with work that day so I couldn’t bring it back till the next day. Then the next morning Friday the 18th I brought the car back driving straight from my house to the dealership totaling another 19.4 miles (I have google maps data that can prove all this.) They didn’t look over the car, didn’t say anything, just checked me out like normal. So, I drove the car 87 miles total and had it for less than 48 hours. The next week Feb, 23rd I get a call from the dealership on the day I am moving my dad in on hospice, and they are trying to tell me that I damaged their car, and they are going to put a claim on my insurance. I explained to them that I didn’t do anything to it and my wife had the car 3 days previous with all the same damages. I went rounds with the desk people and ended up getting the owner of the dealership (Bryan in case anyone was wondering) who had an attitude and promptly told me they have pictures of how the car was when I got it and that the damages weren’t there. I explained that was impossible considering that my wife had the car 3 days previous, and the damages were there and that if he touched my insurance, I would see him in court because I hadn’t done anything to his car. He got all upset and told me he would fix his own f’ing car and to stay away from his dealership that he wouldn’t be completing my warranty repair work. I have filed a report to the CDI for the fraudulent insurance claim and will be following up with a BBB, and Bureau of Automotive Repair complaint. I 100% will get a lawyer and go after them if they continue and we will never own a Subaru again either way. More

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We had fun and it was painless buying our car at Shingle Springs Subaru! Yep, I just said that. That’s a first for us with a purchase of a vehicle. Tom, Christian, Cooper, and Mason made the overall exper Springs Subaru! Yep, I just said that. That’s a first for us with a purchase of a vehicle. Tom, Christian, Cooper, and Mason made the overall experience fun, informative, and so easy. We are so thankful that we shopped and bought at Shingle Springs Subaru. I HIGHLY recommend this dealership. ⭐️⭐️⭐️⭐️⭐️ More

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I have had to go to a number of other Subaru dealerships to have one thing or another done. I would say that hands down, this dealership is the best place I have ever been to. They take care of their client to have one thing or another done. I would say that hands down, this dealership is the best place I have ever been to. They take care of their clients better than anyone. Mason went out of his way to insure that I would get a refund for a repair, done in another state, that should have been covered under an extended warranty. I really appreciate the time he spent trying to solve the warranty issue as well as the repair that I came in for. More

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Great customer service I took my car to Shingle Springs Subaru for a recall and to have them look at my AC which was working sporadically. They fixed the recall problem pro I took my car to Shingle Springs Subaru for a recall and to have them look at my AC which was working sporadically. They fixed the recall problem promptly and said that the AC needed a new compressor. The car was fairly new, 50,000 miles so the technician, Mason, called Subaru and got the cost covered by a warranty even though I didn't have a warranty. He asked if I wanted it fixed right then while I was there. The dealer is an hour from my house so I said yes and it was fixed in 90 minutes. It saved me many 100's of dollars that Mason was able to get the cost covered by Subaru. I was so impressed that Mason did that. I thanked him profusely. I will definitely take my Subaru back to that dealership for problems, even though I hope I don't have any. I bought the Subaru because so many people say love theirs and it doesn't have many service problems. The customer service was excellent. More

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Purchase and service I was only able to afford a used car. Tom at Subaru sales and Mason also at Subaru in service dept. found me a used Outback with very low mileage. I I was only able to afford a used car. Tom at Subaru sales and Mason also at Subaru in service dept. found me a used Outback with very low mileage. I am very pleased. More

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Amazing service The service department here is always friendly, and thoughtful with any issue I may have. They are always willing to take the extra mile to make sure The service department here is always friendly, and thoughtful with any issue I may have. They are always willing to take the extra mile to make sure I'm safe in my vehicle hassle free. More

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Best car buying experience ever!!! I wanted to let you know about the TOTALLY WONDERFUL experience I had 09/25/18 purchasing my second car from your dealership in Shingle Springs. I had I wanted to let you know about the TOTALLY WONDERFUL experience I had 09/25/18 purchasing my second car from your dealership in Shingle Springs. I had done some research on the vehicles I was interested in and felt well prepared for my car shopping trip. Before I left work I’d emailed the on line sales department for a couple of quotes and headed up the hill. I was greeted by a salesperson who was friendly and polite and when I told him I’d requested some on line quotes he immediately went to find Daniel. First off, I was excited to see the on line prices were thousands cheaper than the advertised prices. I was already winning! Daniel was professional but in a personable friendly way and he showed me everything I wanted to see, even offering to go get the cars so my daughter and I wouldn’t have to walk. I fell in love with the 2018 Impreza 2.0 hatchback that I’d requested the online price for and took it for a test drive. I LOVED it! I felt no pressure to buy as the online price was good for 72 hours with 500.00 deposit (as long as the car didn’t get sold to another buyer) and offered to put the 500.00 required deposit to hold it while I did a little more research. As I pulled out my checkbook to write the deposit, Daniel said “I can see you really love this car and I want to put you in it today. How can we do this?” I told him the bottom line was money and I wanted a car payment for 5 years and under 500.00 with a 100,000 mile warranty plus only had a minimal amount to put down, etc. I thought I was asking the impossible. He disappeared (maybe to go talk to you, as you passed us leaving the building while he was showing me the features on my wonderful new car, he told me you were involved) and came back a few minutes later with a deal better than I’d imagined. SOLD! Off to the finance manager Paula. I was prepared for a hard seller like the gentleman finance guy I had 5 years ago, but no! She was super friendly and easy going and I liked her style so much that I bought the CILAJET as I really felt like she was interested in me and had my best interest at heart when offering it. She was amazing as she continued to chat with us while multitasking the tons of paperwork required for the purchase. She never lost her smile or good humor. You have a real gem there. She’s a keeper! Paula passed me back to Daniel and he proceeded to try to teach me all the really cool stuff that my car can do. He was patient and let me interrupt to ask questions while still guiding me thru all the bells and whistles. Even offered to come to my house if I couldn’t get the garage door opener to pair with our home mechanism. This is my 5th brand new car purchase in my lifetime and I’ve never had a better experience. I want to also mention how fabulously I’ve been treated by both Jan and Mason in the service department. This is how you make customers for life. Keep doing what you’re doing. More

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