Jack - Thank you for taking the time to share! We strive to deliver a seamless service experience, and it is excellent to hear that this was reflected in your time working with Matt. Drive safely, and we hope to see you back at Lexus of Roseville down the road!
January 18, 2021
"I had a great buying experience at Roseville Lexus. I am..."
- SLars Verified Customer
I had a great buying experience at Roseville Lexus. I am so happy with my purchase. The service department was also very easy to work with. Super happy customer.
That's what we love to hear! It's wonderful that the whole Lexus of Roseville team came together to deliver an exceptional car-buying experience. We wish you many happy miles in your new vehicle!
January 15, 2021
"1. After leaving 2 recorded messages each on Matt's and..."
- JDDOUTHAT Verified Customer
1. After leaving 2 recorded messages each on Matt's and David's answering service to set an appoint for my 60,000 mile service and no return calls from either men , I called and asked the receptionist to set up my appointment.
2. Was promised a call when car would be ready for pick-up around 12noon and did not receive a call, I drove to dealership to see if car was ready. Matt had car brought up. Front of car had not been washed and there were bugs all over the front of the passenger side. Matt had the car taken back to be rewashed to remove bugs.
3. Asked Matt to check the GPS to see if it was reset after a new battery being installed. He said he would take care of it. But he didn't and I had to bring the car back to dealership to have the GPS corrected.
4. There were billing errors and the statement had to be redone, but the cashier ran the wrong bill and a refund had to be posted to my credit card. This was the last straw!
Note: This is my 4th Lexus and have never received such poor service in the 40 years of dealing with Lexus dealerships in Santa Rosa , Sacramento and Roseville.
Nancy, your business and positive feedback mean the world to us! Thank you for taking the time to highlight Matt's great work. We are happy to have you as a customer and look forward to welcoming you back to Lexus of Roseville next time!
January 08, 2021
"Easy to schedule appointments to fit my schedule. work..."
- DBENTZ4U Verified Customer
Easy to schedule appointments to fit my schedule. work done on time. loaner car great service!people are friendly. keep you informed when change needed
We couldn't have asked for better feedback! It makes our day to hear that our team makes every service visit just as friendly, convenient, and attentive as the last. Thank you for trusting Lexus of Roseville with all your repair and maintenance needs!
January 06, 2021
"I found everything easy and seamless. Check in process..."
- JLLARY2000 Verified Customer
I found everything easy and seamless. Check in process was efficient and polite, the service agent gave me pertinent information and directed me to the waiting room. Service manager explained service to be done. Very satisfied with service visit.
We couldn't have asked for better feedback! It's wonderful to hear that our team delivered such a straightforward and stress-free service experience. Thank you for trusting Lexus of Roseville with your repair and maintenance needs!
December 18, 2020
"I have been very pleased by the consistent great service..."
- TRICH Verified Customer
I have been very pleased by the consistent great service I have received.
Helpful explanations for the type of work being recommended, efficient time on the appointments and delivery of the repaired vehicle. Plus the availability of Loaner vehicles while repairs are made is a welcomed extra.
Thanks for being such a great customer of Lexus of Roseville, Truman! Your stellar review of our service team makes our day. We wish you safe travels and look forward to welcoming you back in the future!
December 15, 2020
"I had no appointment, but needed to check my tire..."
- cbryant7 Verified Customer
I had no appointment, but needed to check my tire pressure as the light was on. Lexus of Roseville took my car right in and fixed the issue in a short amount of time while I waited. Everyone was courteous and professional. I could not have been more pleased. Thank you, as always, Lexus of Roseville.
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