Great experience! Friendly, knowledgeable staff. Special thanks to Mark and Jason for making the whole purchase process easy. Worth the 3 hour trip down. Thanks!
"No pressure, just great service"
Great laid back dealership, no pressure tactics or hidden agendas. Dakota was knowledgeable professional and responded to my numerous bombardment of texts very promptly, even after I had bought and driven away the car. On the finance side, Matt was equally as easy to work with. The overall experience was quick and painless ... not often you can say that when buying a new car !
"Excellent sales experience and car pick-up"
Dakota Brouillard was my sales person and Matt Gledhill the Finance Manager. They both made the entire buying process comfortable and transparent. I was able to test drive a couple of cars without any pressure. I had lots of questions about options and add-ons that they took time to research and answer. When it came to pick up the car, final financial paperwork was upfront and without any surprises. We went through everything in a relaxed manner and I felt good about what I was signing. Dakota then took time with me in the car to explain things in more detail. He also sent me off with a full tank of gas. This is the second time I have used this dealership. Both times there was a high standard of service that makes them a dealership I look forward to working with,
"Awesome !! "
- Cheryl cag
Mark Atkinson was awesome to deal with. Professional , very through in showing me all the bells and whistles !
ESy rondo business with. ! Would recommend him as one of the top sales people.
"Love my Beetle"
- Happy Beetle Customer
Visited Mark at Northend Mazda to say hello and wound up buying a VW Beetle Convertible. It was fortuitous to drop in, say hello, be treated like family and find out the car we have been looking for was there TO BE SOLD.
The Sales Team were wonderful as are the crew in the Service Department. We have been shopping at Northend Mazda for years !!
Didnt know what to expect when we arrived as we purchased our first Mazda but Mark and the rest of the staff were very helpful and accomadating. Great dealership that is very friendly and kind!
"Internet research led me North End for a quick, fair deal "
I used Mazda's website to find the car I wanted. North End had the 2017 Mazda 6 MT Sport that I wanted. I did the research on what a fair deal would be. We test drove the car. Mark Atkinson (Internet Sales) didn't do the "I have to go talk to my manager" deal. He offered us a fair price and we bought the car. No games, no muss, no fuss. They delivered the car to me today and I registered it. Total sale time was less than two hours all included. I know it helps to know what one wants and to go to a dealer that has the car one wants, but North End said they would take care of us and they did. Highly recommended.
"Amazing customer service and sales personnel"
I have been a patron of North End Mazda for the past 6 years and I've purchased 4 Mazda 3's from them. Mark Atkinson is amazing. Each time he has gone out of his way to get me the exact vehicle I wanted, even if it meant providing me with a loaner car until he could find the specific car I wanted.
The finance department has always gone above and beyond to secure me the best loan rates they could. Jason and Matt can do amazing magic!
The service department has always been very prompt and pleasant and I've never felt that they've tried to sell me on services I didn't need.
"Honest, courteous and responsive"
I usually don't give 5 star ratings to anyone but this dealership deserves it. I had a horrible experience at another dealership and when I called, Mike Pinto (he actually answered his phone) and I explained my problem, he was kind, patient and understanding. He not only made my transaction smooth he insured the salesman I would work with would be a perfect fit for me, and he was. Mark Atkinson, was extremely knowledgeable and patient with all my questions, (and he actually answered his phone as well). Mark took great care and time going over every feature of my new vehicle. He made sure I understood each new feature. He was sure to remind me to call, text or email him anytime with any questions I might have. My transaction took less than two days and the finance paperwork with Matt Gledhill was smooth with no pressure sales tactics like some dealerships. I am recommending this dealership to all my family and friends and anyone looking to purchase a Mazda. I look forward to servicing my Mazda with North End Mazda for the life of my vehicle because of this Team.
Thank you so much!
Gloria from Holden MA
I had a wonderful experience at North End Mazda. Dakota was courteous and was able to answer all of my questions. He worked with his colleagues to help me figure out what my best options were. When it was time to sign paperwork, Matt explained what I was signing and was clear about what I was purchasing. I felt no pressure from beginning to end which was refreshing. I would certainly buy another vehicle from this business in the future.