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Matt Hernandez

Overview Reviews (113)

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Matt Hernandez

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Matt Hernandez | Page 4

General Sales Manager

Carl Black Roswell

11225 Alpharetta Highway
Roswell, GA 30076

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not yet
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113 Reviews

Overview Reviews (113)

Dealership Experience

13 yrs, 6 mos

Industry Experience

17 yrs, 10 mos

Languages Spoken

English

Portuguese

Spanish

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113 Reviews

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Employees need five ratings within 24 months before we can calculate an average rating.

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113 Reviews of Matt Hernandez

July 14, 2020

Dealership Rating

Very good Wasn't on same page to start. Ended up on same page with good results. First truck not desirable. Paul and Daniel worked to get a second truck which i Wasn't on same page to start. Ended up on same page with good results. First truck not desirable. Paul and Daniel worked to get a second truck which is GREAT! More

by HOWARDCLIFF

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Paul Marr

Helpful 0

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Jul 14, 2020 -

Carl Black Roswell responded

Thanks for sharing your experience, Howard! We're glad that Paul and Daniel were able to work through the issues you had with your first option and help you find a great truck. We look forward to working with you again down the road.

July 14, 2020

Dealership Rating

Employee Rating

Everyone we came in contact with was very friendly and helpful. The salesman and management did what they could to get us in the vehicle we wanted with the payments we could afford. Would definitely recom helpful. The salesman and management did what they could to get us in the vehicle we wanted with the payments we could afford. Would definitely recommend to family and friends! More

by GSHIFLETT72

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Sam Garcia , Lamont Fuller

Helpful 0

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Jul 14, 2020 -

Carl Black Roswell responded

Thank you for sharing your experience! We're glad the staff was able to help you get behind the wheel of the right vehicle for you and we look forward to working with you again down the road.

June 29, 2020

Dealership Rating

Employee Rating

Matt Hernandez and Steve Jarrett make the sales and service experience at Carl Black phenomenal. I will keep recommending family and friends to the dealership. service experience at Carl Black phenomenal. I will keep recommending family and friends to the dealership. More

by KJCAMP7677

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Lamont Fuller, Steve Jarrett

Helpful 0

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Jun 29, 2020 -

Carl Black Roswell responded

Thank you for giving us your recommendation! We're happy to hear you've had a phenomenal experience at our dealership and will be sure to pass along your message to Matt and Steve. We look forward to helping you again down the road.

June 28, 2020

Dealership Rating

Employee Rating

The experience was good - sales and finance. The team was accommodating and helpful. We left the dealership feeling good as it did not take too long. accommodating and helpful. We left the dealership feeling good as it did not take too long. More

by Izaz.RONY

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Dominick Fabricatore

Helpful 0

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Jun 29, 2020 -

Carl Black Roswell responded

Thank you for sharing! We're happy to hear that you had a good experience, but don't hesitate to get in touch with us if there's something you feel we could be doing better. Hope to see you again down the road.

June 27, 2020

Dealership Rating

It was a late day purchase but the staff were not pushy and were patient with me and still found time for a test drive. and were patient with me and still found time for a test drive. More

by PFTHOMPSON

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Eric Bowsher , Kamron Haley

Helpful 0

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June 27, 2020

Dealership Rating

Employee Rating

Training is really needed badly no one seem to know what’s going on. There very little customer service. Awful ! I own a Lexus and a BMW the dealership runs circles around Carl Black I am ashamed to s what’s going on. There very little customer service. Awful ! I own a Lexus and a BMW the dealership runs circles around Carl Black I am ashamed to say it. More

by BETTERSONC

Verified Customer

Recommend Dealer

Other Employees Tagged: Eric Bowsher , Ruan Baird, Steve Jarrett very good employee

Helpful 1

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Jun 30, 2020 -

Carl Black Roswell responded

We appreciate the honest feedback and would appreciate even more an opportunity to discuss your experience with you. If you'd be willing to give us a call at 888-491-7859, we would like to learn more about where we may have gone wrong. We hope to hear from you soon.

June 16, 2020

Dealership Rating

Employee Rating

Rolando did an excellent job. He was very thorough and answered all my questions! He was patient and even helped me set up radio apps!! answered all my questions! He was patient and even helped me set up radio apps!! More

by GOLFGOOF

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ruan Baird, Rolando

Helpful 0

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Jun 16, 2020 -

Carl Black Roswell responded

Thanks for sharing your experience. We're glad Rolando was able to help you throughout the process! We hope you love your new vehicle and look forward to working with you again down the road!

May 31, 2020

Dealership Rating

Mr. Fabricatore is outstanding as a sale representative. I will recommend him to anyone including friends and family for job well done representing Carl Black dealership. I will recommend him to anyone including friends and family for job well done representing Carl Black dealership. More

by SR3030

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Eric Bowsher , Dominick Fabricatore

Helpful 0

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Jun 01, 2020 -

Carl Black Roswell responded

Thanks for sharing your experience and for your recommendation! We appreciate your business and look forward to continuing to help you down the road, as well as your friends and family.

May 18, 2020

Dealership Rating

Employee Rating

Excellent professionalism as always. I trust Carl Black GMC with all my vehicle purchases. I look forward to seeing them again soon for my next one. GMC with all my vehicle purchases. I look forward to seeing them again soon for my next one. More

by KCMILLER204

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Eric Bowsher , Dominick Fabricatore

Helpful 0

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May 19, 2020 -

Carl Black Roswell responded

Thanks for sharing your experience, KC! We appreciate you placing your trust in us and are looking forward to seeing you again soon as well.

May 17, 2020

Dealership Rating

Employee Rating

Traded in our 2012 Honda odessey for a used expedition. Kamron was our salesman and was awesome from start to finish! Highly recommend them! Jack Kamron was our salesman and was awesome from start to finish! Highly recommend them! Jack More

by JLB42182

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Eric Bowsher , Kamron Haley

Helpful 0

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May 19, 2020 -

Carl Black Roswell responded

Thanks for sharing your experience, Jack! We hope you're enjoying your new Expedition and will be sure to pass along your message to Kamron.

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