Matt Krappe | Page 2
Service Director
Herb Chambers BMW of Boston
1168 Commonwealth Ave
Boston, MA 02134
95 Reviews
Write a Review95 Reviews of Matt Krappe
November 01, 2023
This is my second service visit since I purchased my 2018 BMW 320 15 months ago. The purchase process was very straight forward, no bull or grief. However, the Service department stands out a EXCELLENT. I li BMW 320 15 months ago. The purchase process was very straight forward, no bull or grief. However, the Service department stands out a EXCELLENT. I live in Plymouth Mass., and drive by two other BMW dealers to go to Herb Chambers Boston BMW. The service dept. ANSWERS the phone, with smart, professional people. More
Other Employees Tagged: Mohammed Omar, Katie George, Janely Canuala
September 22, 2023
Brought in my x3 for service. Had oil change done plus tires. Advisor helped apply service discount which I appreciated. Nice turn around. Challenge can be to get through on phone Had oil change done plus tires. Advisor helped apply service discount which I appreciated. Nice turn around. Challenge can be to get through on phones. More
Other Employees Tagged: Higor Teixeira
September 13, 2023
The service department at Herb Chambers BMW in Boston, MA is great. I work with James and Matt and find them very professional and easy to work with. is great. I work with James and Matt and find them very professional and easy to work with. More
Other Employees Tagged: James Gibbons
August 21, 2023
As usual, Service advisor, James, went out of his way to be helpful. Service manager, Matt, does an astounding job in running the Department. I bring my three BMWs here and since 2007, when I bought a hard be helpful. Service manager, Matt, does an astounding job in running the Department. I bring my three BMWs here and since 2007, when I bought a hardtop convertible that still runs great, I’ve always been happy with the quality of the service. More
Other Employees Tagged: James Gibbons, Higor Teixeira
August 16, 2023
My seven year old 650i needed some repairs and a lot of routine maintenance. My service advisor, James, was extremely helpful and a pleasure to interact with. James is extremely knowledgeable and he wen routine maintenance. My service advisor, James, was extremely helpful and a pleasure to interact with. James is extremely knowledgeable and he went out of his way to make things easier for me. The Service Manager, Matt, remembered me by name, probably because my husband and I bring our three BMWs here for service, starting with our 2007 hard top convertible that still runs great. I trust these guys and I wouldn’t go anyplace else. More
Other Employees Tagged: James Gibbons
July 03, 2023
The dealership was welcoming out of the gate. I did not feel pressure at any point and my salesperson, Hadi was there to help answer questions and follow ups via text or phone calls. I ended up b I did not feel pressure at any point and my salesperson, Hadi was there to help answer questions and follow ups via text or phone calls. I ended up building my X6 and Hadi helped me through the process and kept me in the loop during the time the car was built. For delivery, Hadi walked me through the many technology options and differences from other cars and also reiterated I could and should call with any questions. I was introduced also to the head of service, Matt Krappe that was also a swell guy and I look forward to having my X6 serviced at Herb Chambers to keep it in tip top shape. Thanks again! More
Other Employees Tagged: Hadi Eslami, Mohammed Omar, Samuel Desroches , Matt Krappe
June 06, 2023
Conveniently located, professional and knowledgeable service personnel. Service advisors are polite and provide very good communication. service personnel. Service advisors are polite and provide very good communication. More
Other Employees Tagged: James Gibbons, Higor Teixeira , Samik Shahi
May 20, 2023
This rating is for Matt Krappe and his service techs, not the sales department. Matt always takes care of me very well. He is fair and reasonable. I could not be more happy with the service I get from him the sales department. Matt always takes care of me very well. He is fair and reasonable. I could not be more happy with the service I get from him. I travel quite a distance to have my car serviced at Herb Chambers Boston when there are two dealers closer to where I live. More