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Matt Nigrelli
Matt Nigrelli, sales consultant, The Highline Group
4.9

Matt Nigrelli

sales consultant

The Highline Group

1150 Westford St
Lowell, MA 01851

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8 Reviews of Matt Nigrelli

September 02, 2018

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"Millennial Review"

- JamaihL

-> Read...millennial typing... I'm very disappointed in The Highline Group! Unfortunately we couldn't come to an agreement. I'm coming from a BMW FAMILY.. I pulled up in a BMW convertible.. explained I have dealt with beamers and was just looking to move up and find a lifetime dealer who is trustworthy. I was looking to buy the 2008 Black 135i Convertible. [Careful; it's still for sale] Well first things first they wouldn't negotiate on the price even though it was over blue book value with a TON of problems. They said they didn't go by Kelly blue book; I tried comparing < - The reason for trying to negotiate the price was because while checking it out and test driving the 135i I have come across several problems. The car haves the following problems.. > 1)The driver side door hinge was making a clicking noise while opening/closing the door.. 2)the headlights turned purple after starting the car and letting it sit for a while (needs new headlights), 3) the driver side heated seat button, convertible buttons, are inoperable sometimes. Was told they may need a new "fuse sensor". 4)The back window on the car haves glue sealed. (view photo below) Looks like the window was damaged which explains "damaged reported" on the carfax. Now, the glue looked in "fair" condition. But I purposely went to HighLine while it was raining to see if rain would come in the car. Unfortunately rain was coming in through the back window. (It barely rained.. quick shower) ((PHOTOS BELOW)) Now.. I argued this to the internet sales manager (Jim, Jimmy, James, all the same person) and was told they would FIX all these problems but wouldn't take any lower for the price other than waiving the DOC fee price. ($400~) NOW... That DOC fee can be waived. I always get it lowered or waive no matter what dealer.. so that's nothing. LIKE LET'S BE REALSTIC HERE.. The car has been sitting on the lot for 30+ days and haves ALL these problems. They're UNWILLING to fix these problems unless YOU buy the car and you'll still be taking a RISK if you buy the car. I was REALLY considering it.. I even asked about the warranty...Ha, what a joke. $5,000 for 2/yr or 20,000miles. -- NOT worth it at all. I had to remind myself, the carfax states the car haves (5 PREVIOUS OWNERS) and they are NOT willing to work on the price. Like, already thats CRAAAZZYYYYY. For a car with a $12,391 price tag, 5 owners for only 84k miles, and with all those problems you're not willing to WORK with me other than to waive a DOC FEE? Now, yes they did offer to fix all those problems. But that's a TERRIBLE first impression on a car that's $12k+ and I would have to BUY the car in order for them to fix it. Like why should you gain my trust? Even if you fix the problems that was the problems I detected with my eyes. Not a mechanic. I want someone professional to look at it. So.. I tried to dig further by asking if i could do a "pre-purchase inspection" due to all these problems to see what else i could find. (I don't have a mechanic.) They said sure, I could take it to BMW.. its only 5-10 mins away.. I was then introduced to the finance manager to talk about "payment plans"-- How unprofessional. They tried to get me to do a credit check to prove I can "afford" the car. So in other words they said i couldn't take the car off the lot until I pretty much buy the car. I declined. That's NOT what a pre-purchase inspection is. I argued they could take the car down and i'll pay for the pre-purchase inspection ($219.99) but they STILL declined. Honestly, one of the WORST dealers I have been too.. Extremely unprofessional, and just wants the sale. They do not care about you. They just want your money and move on. ---THE ONLY THING POSITIVE I HAVE TO SAY IS THE SALES PERSON MATT IS GOOD. I COULD CONNECT TO HIM BUT OVERALL BAD, BAD,BAD, BAD VIBES ALL AROUND EVERYONE ELSE AND THE OVERALL BUSINESS. Now, I'm a millennial. You've just lost a possible life-time customer. Congrats Highline!

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No

Other Employees Tagged: Charles Fotopoulos, Zaharias Papadakis

Sep 17, 2018

The Highline Group responded

Jamaih we were very straight forward from the beginning. From day one we told you we were firm on our price and if anything I could save you the doc fee. Again you were treated with respect throughout the process but what I did notice was your millennial mentality with a sense of entitlement. You were not a slam dunk in terms of financing. While you stated you had a great credit score, the bottomline is that you have never financed vehicle before in your life. You are a first time buyer and while we have first time buyer programs you need to fit their criteria. By criteria, does the car fit their parameters, does your income sustain a loan of that capacity. Does this review really reflect how you were treated? Its sad when entitlement and being uninformed supersede common sense in this day and age. A pre purchase inspection will mean nothing if you can not get financed that is why I mentioned we will write up the pre purchase inspection as a contingency after a pre approval. Again we at High Line wish you well with your endeavors and with time and maturity, you will understand that we are not entitled to everything in this world. There are rules and parameters that exist and it is our job to advocate for you in terms of a loan. I wish you would listen more to our fatherly advise that to assume that you know it all.

July 27, 2018

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"Family Feel. Perfect Price Point!"

- PeekingsMom17

I loved going to Highline for my new fusion. Everyone there is super friendly and make you feel right at home. I’ll be going there for every new car and service moving forward! Thanks Highline!

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Yes

Other Employees Tagged: Zaharias Papadakis

July 05, 2018

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"AWESOME PLACE TO BUY A CAR !!"

- convertible lover

Just traded in an old classic Cutlass convertible for a 2006 MUSTANG GT CONVERTIBLE 5 Speed manual. Boy do I love this car, it is so fun to drive. The staff at Highline Auto are great and were so kind and helpful to my family. They also handled all the insurance and registry that very hour of purchasing vehicle. I would certainly go back there to buy again. THANKS SO MUCH!

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Yes

Other Employees Tagged: James Bouras, Charles Fotopoulos, Greg Dudevoir

June 07, 2018

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"Awesome experience "

- Stephen22110

Very knowledgeable staff, quick and easy process, hope vehicle is as good as the staff. It’s been the best experience I had with a dealership

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Yes

Other Employees Tagged: James Bouras, Greg Dudevoir, Ray Sousa, Zaharias Papadakis

June 04, 2018

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"Great Customer service "

- oyidia4real

I was so impressed with the employees at Highline. They went above and beyond to assist me get my father the Acura mdx. Jimmy was awesome!!! He listened and answered all my questions. Chad and Charlie were great. Everyone I came in contact with were all wonderful. I would definitely come back again. Thank you guys for making it so much easier and less stressful!

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Yes

May 06, 2018

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"Knights in Shining Armor"

- Happy Panda

The Highline Group really got me out of a jam. My dialy driver vehicle became a terminal case right before I had to start a 7 week intensive for nursing school. I needed wheels and I needed them fast. The entire team at The Highline Group really pulled through, Hanaa got me financed within 24 hours and had I been in the area, I would have driven the car off the lot in just a mere few days. Any mechanical or cosmetic concerns were addressed promptly and professonally. The car was clean and presentation perfect the day I drove it home and their newly renovated show-room/waiting area is spectacular.

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Yes

Other Employees Tagged: James Bouras, Chad Williams, Charles Fotopoulos, Greg Dudevoir, Hanaa Kenzou , service dept.

March 23, 2018

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"Great price and friendly staff"

- JayC2123

Had a good experience here. The price and quality of the vehicle I purchased was excellent and appreciated that I recieved the vehicle detailed and with plenty of fuel. The staff were very friendly and helpful.

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Yes

Other Employees Tagged: James Bouras, Hanaa Kenzou

March 20, 2018

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"Great place to get a well cleaned car"

- Angela Dauteuil

I could not be happier about my purchase for the Hyundai Accent. I came there, Matt was very approachable, nice, and easy to talk to. When I test drove the car, it was really clean, and maintained. Then best of all, it did all the paper work, sticker, and all there instead of going to the RMV which saved me a headache. Definitely would recommend a friend this place to look for a car.

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Yes
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