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Matt Otis
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Matt Otis | Page 32
Assistant Service Manager
Rick Hendrick Chrysler Dodge Jeep RAM Duluth
2473 Pleasant Hill Rd
Duluth, GA 30096
320 Reviews
320 Reviews
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320 Reviews of Matt Otis
June 12, 2020
Worst service ever!! Scheduled service and dropped off at 7 am. Had to call for updates and was lied too each time. Told I would have an answer in 30 minutes during one call and an hour and half later told n 7 am. Had to call for updates and was lied too each time. Told I would have an answer in 30 minutes during one call and an hour and half later told nothing had been started. Then when I arrived 3 hours after that still nothing had happened More
by acannon6
Verified CustomerOther Employees Tagged: Aleshia Kincade
Helpful 
June 07, 2020
Customer service went down the tubes. I am no longer taking my car here. Managers are no better. So disappointing since I've been taking my vehicles here for many years. taking my car here. Managers are no better. So disappointing since I've been taking my vehicles here for many years. More
by lizzieshin
Other Employees Tagged: Brett Coggins
June 04, 2020
Worker diagnosed my car without thoroughly checking all issues . I became upset - darrell told me that if i wanted them to return my car due to their negligence i would still be charged for the part & basi issues . I became upset - darrell told me that if i wanted them to return my car due to their negligence i would still be charged for the part & basically i had to let them keep my car or charge me for everything & a car not working . Also if i was to take my car he would call the police . I WILL NEVER BRING MY VEHICLE HERE ! EVER AGAIN ! Scam artist . Took my car for another opinion 1/2 the things they claimed i needed i didnt More
by Unsatisfactory
Other Employees Tagged: Darrell Wilson, Aleshia Kincade
May 23, 2020
The customer service was great far as communication and keeping me updated with my vehicle. But the service that was done on my vehicle was VERY POOR. Before I was told to bring my vehicle in,there were a keeping me updated with my vehicle. But the service that was done on my vehicle was VERY POOR. Before I was told to bring my vehicle in,there were a number of sensors that went bad on it because I checked it myself. Brought my vehicle in,keeping in mind that there's a pandemic going on. After about a 3 weeks of using Lyft,the vehicle was so called ready. Picked it up,and it cut off before I could even leave the lot. Checked it back in for another week. Now the mileage and front digital dash didn't work. I'm was so disappointed because I paid 3k for a very poor service. But the customer service does get one star from me because they do show that they care,and they really did. Mr. Matt was is a very Good guy and you guys should be honored to have him as apart of Rick Hendricks. But to make a long story short. I had to find a side tree mechanic to fix the problem... Far as my vehicles digital dash and mileage, it still doesn't work. No mileage,no check eng light,ECT.... More
by GLENNBATTLE34
Other Employees Tagged: Katey Sages
May 21, 2020
I had an awesome experience at the dealership. Very clean environment and friendly knowledgeable people. The prices were a lot higher than other places but I know the job was done right and I didn’t have to environment and friendly knowledgeable people. The prices were a lot higher than other places but I know the job was done right and I didn’t have to worry. More
by OTIS MCNABB
Other Employees Tagged: Jeff Greer
May 11, 2020
It needs to improve on service it needs to be more faster. They have express line they need to really utilize it . They took way to long to fix my truck faster. They have express line they need to really utilize it . They took way to long to fix my truck More
by hubertoreza
Other Employees Tagged: Darrell Wilson, Lance Chapin, Shekhar Gosai, Aleshia Kincade , Brett Coggins, Jeff Greer, Katey Sages
May 08, 2020
Service was quick and great! I was concerned about who they handled Covid-19 but the gentleman explained to me how they now run the cars through a cleansing system to kill off the virus for over 24hours. they handled Covid-19 but the gentleman explained to me how they now run the cars through a cleansing system to kill off the virus for over 24hours. More
by bria0921
Other Employees Tagged: Darrell Wilson, Lance Chapin, Shekhar Gosai, Aleshia Kincade , Brett Coggins, Jeff Greer, Katey Sages
April 30, 2020
Great service department! Provided estimates before performing work. Finished by estimated completion date. Great follow up during the process. They cheerfully service older cars. 5 stars... performing work. Finished by estimated completion date. Great follow up during the process. They cheerfully service older cars. 5 stars... More
by JBROBB
Other Employees Tagged: Darrell Wilson , Jeff Greer
April 27, 2020
Their very nice and helpful. Im a first time new car buyer and they we're very helpful during the entire process. They followed up to make sure i was completely satisfied. buyer and they we're very helpful during the entire process. They followed up to make sure i was completely satisfied. More
by MIKEDMH
Other Employees Tagged: Darrell Wilson, Lance Chapin, Shekhar Gosai, Aleshia Kincade , Brett Coggins, Jeff Greer, Katey Sages
April 25, 2020
I was provided great service ! Everything East nice and clean! Thanks for making sure my vehicle is always up to par. You guys are amazing! clean! Thanks for making sure my vehicle is always up to par. You guys are amazing! More
by jessicadolds
Other Employees Tagged: Darrell Wilson, Lance Chapin, Shekhar Gosai, Aleshia Kincade , Brett Coggins, Jeff Greer, Katey Sages
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