"HORRIBLE CUSTOMER SERVICE AND VEHICLES"
My vehicles battery went out, they told me I have 10 minutes to get to their location from West Tampa or they are not able to change my battery until Thursday morning at 8am. Spoke to the MANAGER MATT and he told me there is NOTHING he can do to help me and his hands are tied. I asked him to use a loner vehicle until tomorrow morning that my vehicle is ready. He told me no. He told me there is nothing he can do with a horrible attitude. He said we live in Florida and this stuff happens because of the heat. He continuously says that “his hands are tied, he can’t do anything until tomorrow, and that’s final” how are you supposed to do business with a company like this? They said I have no option but to get my vehicle towed here and get done in the morning. When I mention the LEMON LAW he wants to tell me that I can call roadside assistance and they will tow me and take me to and from work in their shuttle. This is completely unacceptable and I am VERY DISSATISFIED WITH FORD IN GENERAL. Every time I have dealt with ford they have a excuse on why they can’t do anything to help me and the managers have xxxxTY ATTITUDES. This is the LAST time I will walk into Ford for any reason at all.
"Courteous, professional,knowledgeable and friendly."
Worked with me to make a deal I could live with. Took the time to make sure we were happy. Called to see if I needed anything.
Other Employees Tagged:
"New car purchase"
Fast service; great sales person! Did a great job getting are payment were we wanted to be. And the service department was great too! Will definitely be back when I need another car
"Wouldn’t buy anywhere else"
Sean B and the GM took care of me again. I really wouldn’t buy anywhere else. They get the job done every single time. No complaints. Would recommend to everybody looking for a new Ford to shop at Veteran’s Ford Tampa. Nowhere else.
"Great overall experience "
Both Aaron and Matt were very helpful and a pleasure to work with. Worked out a fair deal for me and my overall experience was great.
"Smooth, easy process from start to finish. Great Service. "
Robert in Sales made the car buying process very smooth and enjoyable. Found the new explorer I was looking for, color and equipped just as I wanted and priced well.
"New vehicle purchase"
The best new vehicle purchase experience .
Fast , friendly , easy . It was worth an hour drive from Sarasota. The nicest , most professional staff anywhere. No pressure , no BS.
"Good experience "
- Carl Peterson
I have purchased several cars from Veterans Ford over a period of several years and will continue to do so. They are fair, respectful and always give me a good deal. After the sale, they have always been attentive to my concerns and did good work with a friendly staff of service professionals. If you're looking for a new or used car (or truck), look no further than Veterans Ford, you’ll thank me for it.
Carl Peterson - Lutz Fl, .
Everyone was very friendly. I t was a great experience. I was in and out of there quickly. My sales person "Sami" was very helpful and informative.
Other Employees Tagged:
"The easiest buying experience I've had in 20 years "
- Clark family
Bill, Matt, and Robert made the entire experience a pleasure. All the paperwork was handled on the internet and over the phone. When we arrived after a 2.5 hour drive, the vehicle was detailed, full of fuel, and all the paperwork was ready to be signed. We were pleasantly surprised, and we will be back to purchase a truck for my wife when her lease is up. Thanks again guys! Great job! We love the new truck.