"Top Shelf Treatment!"
- Carol W
Every person from the first pint of contact through to delivery and beyond was exceptionally kind, caring and very knowledgeable. I felt like I was their only concern and that we had as much time as needed.
Artie Gordon is the best salesperson I have ever dealt with! His impeccable attention to detail assured me that I was in very good hands and would get the perfect car for my needs.
Post sale, Artie checked in to see how I was doing with my new car and if I had any questions after driving for a few days. He truly understands great customer service and the value that it has for repeat customers.
I highly recommend Mercedes Benz of SHREWSBURY and it’s amazing staff. Especially Artie Gordon!!
"Great Overall Experience - I’d Highly Recommend"
I interacted with 5 different people during my car shopping experience at Mercedes of Shrewsbury and each one of them was polite and very helpful. Tim (used car sales manager) was very transparent in communicating with me the situation of my trade in as well where we were with the car I wanted and what we could do to bridge our differences. He was very sincere with me in terms of my options and always respected that I had a budget.
I really appreciated the constant follow ups from Andrzej (salesman) and Matt (sales manager) who took over when Andrzej went on vacation. I was notified of price decreases via email which made it very convenient as I tend to have very little time to attend non work related calls during the work week.
The experience came to a happy ending as I ended up purchasing my car from this great team. Matt sat down with me and showed me the various buttons and opinions available on the car I had purchased. Rocco was also nice enough to set me up with Mbrace eventhough he wasn’t involved but in the sales process. Paul even pushed my Venture Shield install an hour and a half earlier to accommodate a work meeting I had in Boston later that afternoon. Again, solid team all around. I’m glad I did business with them and I’d be happy to do it again in the future!
"Great Car Purchasing Experience at MB of Shrewsbury"
- Jian Ren
I purchased a new GLC300 from the Mercedes-Benz of Shrewsbury last month. The service that I received was exceptional. Arthur Gordon was extremely helpful as he gave a thorough test drive and carefully explained every single detail about the vehicle. The purchasing process was no-pressure. Arthur and Matt also recommended insurance to me to get a better quote. The vehicle delivery process was smooth as well. Overall, it was an exceptional car-purchasing experience at MB of Shrewsbury. I would definitely recommend it to anyone who wants to test drive or purchase a Mercedes vehicle.
"Excellent Customer Experience"
I recently purchased a new car at the Mercedes Benz of Shrewsbury. My total experience was great across all areas of sales, finance, customer service and pick up. I highly recommend Mercedes and this dealership if you purchasing and/or servicing your vehicle.
"Great Value and Experience"
We looked online and found what appeared to be a good value and good quality Subaru listed for sale at Mercedes-Benz of Shrewsbury. Having experienced lengthy and less than pleasant car buying experiences in the past, we were only planning on comparison shopping and moving on to the next dealership. When we arrived for our appointment to test drive the vehicle, we were met by Arthur our salesperson. We filled out a brief contact form and began the test drive. Arthur joined us for the test drive. He was very personable and informative about the vehicle. He made it a very comfortable, stress free preview. When we sat down to talk about price and our trade, etc., we felt that there was no pressure to buy but they wanted our business. Arthur met our price expectation and so we looked no further! Throughout the transaction, we were made to feel as though we were valued customers by all of the staff at this dealership whether we were buying a Mercedes or other vehicle. We would recommend Arthur and the team at Mercedes-Benz of Shrewsbury 100%.
"Professional World Class Dealership ."
We were delighted with our experience. Art was professional, knowledgeable and extremely courteous. He knows the value of the product that he is selling, but he is not a hard seller, who forgets the customer. We felt very comfortable throughout the process and he took excellent care through to delivery. We would highly recommend him!